If I could do a negative star I would.
I booked an appointment with Kandie Back in August. I had her match my hair color to a set of extensions that she ordered for me. In our original meeting I expressed concerns about the extensions needing to be toned and my original hair needing to be highlighted to help match the extensions.
In preparing for my appointment today I also texted Kandi about a week ago, letting her know that I had concerns still about my original hair matching the extensions and wanted to make sure that she had enough time blocked out for me (to treat my hair as well as the extensions.) I was assured that she always has extra time put aside and she would have time to do this.
I showed up for my appointment today and expressed my wishes. Toning the ends of the extensions and highlighting my natural hair. She told me that she would only have time to do one or the other. When I mentioned toning the extensions (per our original discussion... which was her idea) she seemed shocked and even worse, inconvenienced.
I emotionally started to shut down, because I knew that I had just asked her a week prior to make sure that there was enough appointment time for this and I was devastated because I had Anxiously been waiting so long for this appointment.. My husband also took off work today to make sure that I had time for this. And now I'm sitting in her chair being told that there isn't enough time for something that I specifically asked for and even worse it seemed that there was a misunderstanding that wasn't being rectified.
Kandi told me that I had an attitude and bad energy. She refused to do work on my hair because I was upset about the misunderstanding. She said she would not go back-and-forth with me on the subject as I was trying to clarify that I had been clear in asking for this and that I was shocked she hadn't scheduled enough time. I was asked to leave the shop.
She expressed to me that she had wanted me to come in and look at the hair. And when I told her that that was difficult for me juggling two children (one of which is special needs) she told me that she also had two children and no husband to help. Which her personal life has no bearing on my life or my hair appointment and if she has an issue working with people who's circumstances seem better or different than hers then she's going to have a rough career.
For someone who is doing such expensive services on clients, I would think that there would be a little more professionalism. I was told that I had an attitude, and I believe that I was rightfully was entitled to one. She did not listen to my requests and twice ignored them (even though I did my due diligence to make sure the correct amount of time was blocked out.) and blamed it on me, the client. Then made me feel like it was my fault. There was no apology for the misunderstanding and no attempt to right the wrong.
I normally would never write a negative review. But considering she is self employed there are no other repercussions to be had. read more