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    Splendor Boats

    5.0 (1 review)
    Closed 8:00 am - 4:30 pm

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    3 months ago

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    Culver's Portside Marina

    Culver's Portside Marina

    (9 reviews)

    Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

    I bought a 2006 Mastercraft boat in February 2025, which seemed great at first--new motor, low…read morehours (approx. under 200), and factory ballast tanks. But after storing it at the marina prior to picking up for the first time, I found the trailer's guide poles missing, and while the sales team couldn't help, I replaced them myself. These guide poles are unique to MasterCraft trailers. When I tried towing, the trailer wiring was faulty. I fixed the ground wire and got it working. I launched the boat at my local dock, but on the first outing, the bilge pump started working overtime. I discovered the leak was from a wire running out of the transom. It took nearly four weeks as it was busy season starting the summer to get the boat into service for the local marina to fix it. Once back in the water, I found additional issues of two unsealed seacocks causing leaks, which I fixed with marine sealant. However, water kept accumulating in the bilge, and the battery alarm went off after an hour. The port ballast pump also didn't work. I took the boat back to the local marina, who later found an inboard shaft leak, a bad alternator, and faulty ballast wiring. By this point, I was frustrated--my family had only used the boat three times having to pull it out of water each run, and I'd missed great weather. Culver Portside Marina had assured me the boat was "water-ready," but they admitted it wasn't tested before sale when contacting them on the most current 3 issues being repaired and my experience so far. They offered no help with the repairs, despite me asking for at least 50% of the repair costs. The sale was "as is," per the owner of Culver Portside but these issues should've been addressed before posting sale or disclosed during the sale had it properly been tested Now we have a $1,300 repair estimate immediately after the purchase . I'd recommend anyone buying from Culver Portside ensure a thorough documented inspection and test everything before purchase, especially since it's mid-July, and I'm still waiting for repairs to finish. With school starting soon, it's tough explaining the situation to kids who were once excited upon hearing of the purchase. This was a boat they claimed to have been serviced by them the past few years.

    Tippecanoe Boat Company

    Tippecanoe Boat Company

    (3 reviews)

    Tippecanoe Boat Company does not prioritize customer service or endeavor to make their mistakes…read moreright. Our family visits the area once a year around the 4th of July to stay on Dewart Lake which is only 5 miles from Tippecanoe Lake. Due to the high rental demand during the summer, we reserved a boat 4 months before our trip to assure availability. With this reservation we also scheduled boat delivery to Dewart Lake. Then...less than one week before our trip, Tippecanoe Boat Company called and told me they would not do a delivery for a single day rental over the weekend, even though this was very clearly the way the reservation contract was originally written. They were going to cancel our reservation. They would not find one person in their company to drive a boat 5 miles to keep their word. Neither could we rent an extra day to get the delivery as everything was booked (exactly the reason we booked 4 months ahead of time). Nor could we pick the boat up ourselves (insurance reasons). The only thing we could do was take all our family away from our cabins on the lake we were vacationing at and hang out all day at their lake. After multiple emails back and forth, Tippecanoe Boat Company refused to bend, completely disappointed an entire group of kids, lost a potential long-term client, and tarnished their reputation. Do not trust their word, or the contracts they write.

    We have been customers of Tippecanoe Boat Company for over a decade now. The service there is…read moreabsolutely amazing. Any issues we had with our boat are handled with expert care and efficiency. The crew there treats us like family. Their prices are very reasonable and fair. They take care of our boat every season and each spring I'm amazed at how great she looks when they put her in the water. It's exactly like how I would personally treat her. If you're looking for a marina or a boat service center that actually cares for their customers and strives to treat you like you'd treat yourself, I have only the highest recommendation for Tippecanoe Boat Company.

    Splendor Boats - boatdealers - Updated May 2026

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