First things first....I love this store and the costume selections. The decor is pretty cool, too. It def makes for a fun visit and also some funny photo opps. The prices are pretty competitive, as well. Anytime I shop in store anywhere, I cross check prices on Amazon. And with the coupons that Spirit Halloween sends its customers via email, the prices are comparable.
I've never had a bad experience here until now. The staff probably changes from one year to the next...so this review is based on my last 3 visits this year.
1. Changing rooms: waited almost 15 minutes for a fitting room attendant to let us in. Fifteen minutes felt like 59 dog years. Come on now. So when we finally got our rooms, there was no lighting....it was so dark in there, I couldn't see what I was doing and I could barely see myself in the mirror. The costume seemed to fit ok so we purchased it.
2. The costume event we were going to attend was cancelled so I didn't need the costume anymore. I came in on the 19th (last day) to return it and since my bf bought if for me and wasn't with me to show the cc he used...I asked one of the managers if I could still return or possibly exchange it. He said, with confidence, YES we can return it on a different card. I've never known any store to do that, but he seemed so confident, i stood in this long line for 30 mins to return the item.
3. It's finally my turn, and the woman at the register said I could not return it on a different card and that i could not get store credit and there was nothing she could do unless the original purchaser was present with the original form of payment. Ok. Fair enough. You don't make the rules. I get it. But then....
4. She went on to say, which was completely unnecessary, that the reason they couldn't return it was bc people pick up receipts ALL THE TIME on the floor and then grab the corresponding costume and try to return it for money. I don't know about you...but that sounds like a load of crapizoid.
Ok...first of all, what are the chances of someone dropping their receipt on the floor at the store? ALL THE TIME? Are you foreal?? Haha. And even if that were true, they wouldn't have the purchaser's cc to return it anyway unless it was a cash purchase. But how often do ppl use cash nowadays? Rarely.
And btw, this was upper management. Seriously people?? Get your act together.
Jess, a cashier, and Blake, seemed to be the only two people I dealt with that had their shiz together. Hoping for better staff next time around. read more