Contacted Tom in late 2024 about installing a fence. As winter rolled in, there was no way to install the fence, so we needed to wait until spring. Absolutely understandable, no issue with that.
Come spring, we contacted Tom again about installing the fence. Gave us no concrete time aside from a general "I'll be out sometime next week". On June 16th, 811 was out on our property, without notice. Still, nothing from Tom. No text saying when he would be coming out, no calls about when the best time would be to arrive. We didn't hear from him at all until June 17th when we discovered he was physically on our property early in the morning, leaving my partner a message about how WE weren't ready to meet him. No consideration for scheduling, no notice, nothing. Instead blaming us for not being ready for him. Because of this, we decided to cancel our services with him. Very disappointed with the absence of communication. I hope he treats his next clients with a higher courtesy. read more