I cannot give Dr Hope any more compliments than best. I…read morehad a squamous cell carcinoma removed yesterday and zero pain, all gone and closed up like a plastic surgeon. He and his nurse made me feel like a VIP guest the whole time. If I needs this type of work done again (hopefully not) there is nowhere else I will turn.

Not a long wait, got me in to see the doctor really quickly! Everyone was nice. Nurse and doctor…read morewere quick to assess and give me a treatment plan!

He found something that I didn't know I had! It was fast & no waiting! The staff was friendly &…read moretreated me well!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

I was just removed as a patient because I rely on government provided insurance, I have been going…read morethere for 15 years and it seems that money has become more important than the health of their patients.

Very nice people. I wish I had gone earlier. I had photodynamic therapy for AKs on my face. Very…read moreeasy, no pain.

Outstanding care, very thorough and precise in everything they do. I went in for a skin cancer…read moreconsultation and left knowing that I'm 100% skin cancer free. I cannot recommend this Dermatologist more than 5 stars but if I could I surely would!

Saw a nurse practioner there, and she said I was imagining my rash, which is not true, because I…read morehad seen other doctors about 6 years ago. Terrible! She wouldn't even look at it. I don't know if she was in a hurry or just incompetent. Very rude and condescending. I think they only serve people with cosmetic treatments, people who have lots of money. Very bad experience! I would't go there even for a cosmetic treatment.

Dr. Sheperd is an excellent orthopedic surgeon! Great personality and seems to care about his…read morepatients.

STAY AWAY... STAY AWAY .... Had left hip replaced, 01/09/25,…read morehere... Big mistake. Almost a year later pain is an every day experience. Cannot stand up unassisted. Hip will not support my weight, and I have lost 30lbs since the surgery. If I roll over on my left side, while sleeping, I get excruciating bolts of pain from the joint. Constant pain from knee to joint. Can run or walk briskly ... It's miserable. I followed all the post op instructions and was diligent with physical therapy All the Dr. had to say was that the surgery went well. I had my right hip replaced a number of years ago at a different practice in CA. And apart from the scar, you'd never notice ... To Hell with this place Stay way.....

Dr. Lum has been my endocrinologist for a few years now. He's one of the best! Very thorough and…read morewill explain to you what he's saying in basic words if needed like I do. His staff has always been polite and professional. The lab girls are always so sweet, the one who takes the blood is one of the best I've ever had! I have fairly thick skin so many time when I have to get blood drawn it takes them a couple tries to get my vein, but she always gets it on the first try! I'm so glad my primary doctor was able to refer me to Dr. LUM and his staff, amazing people!

What you'd expect from an MD, so no complaints there. But the staff have been rude and pushy,…read moreespecially one in particular. She is extremely passive-aggressive with coworkers, to the point of bad-mouthing them. And if you don't 100% agree with, or understand her, she has 0 patience and is very rude. Most of the rest of the staff are grumpy, too. Not my favorite place to visit. Would like to see someone else, actually. Looking.

Made an appointment for husband with this Dr and loved him! Talked him though everything, seemed to…read moregenuinely care about what was going on. That's rare in Lubbock! Definitely recommend.

Called to make appointment. Called again the day before. Talked about insurance both times. Was…read moreeven given specifics about one visit is fully covered. Showed up at 8am and was turned away because they said they don't take my insurance. Very very crappy deal.

I was highly impressed with this clinic. I am starting care with a new primary care physician. My…read moreappointment was called on time and the nurse was friendly. I saw the PA, April and she is very impressive. She did a nice job listening to my concerns and needs as far as how I preferred to manage my health. She contacted me after I left the clinic with additional options for me and was very caring. I look forward to a continued relationship with this facility.