Everything was great from the first time I called to the time I left…read more The staff is fantastic and very nice. I had my blood drawn by Derrick who made the experience totally pain free Highly recommend

I went to the 20th St lab on 11/26/25 for blood work. I was appalled because the phlebotomist laid…read moreall the materials on the unsterile arm rest. She laid out the Coban self-adhering bandage strips, the elastic arm band and the gauze (which would be placed directly on the puncture site where blood is drawn) on the arm rest. When drawing blood, she missed the vein and had to go to the other arm. This time all the materials were placed on the non-sterile side table. I sure hope I didn't pick up any nasty bacteria. This unprofessional, unsanitary medical practice is unacceptable. I won't go to that lab again. If you must go there, and your phlebotomist doesn't follow healthy protocols, say something. I should have.

Great place for a quick lab test when you don't need to go through your doctors office for it. You…read morecan get your vitamin D tested, receive vitamin B shots, get general wellness labs etc. We also had a remote doctor order some test tests with a kit and any lab test now drew them and sent them off for us. Nick was incredibly helpful and kind. Definitely recommend!

5-star service. In-and-out in 5 minutes. The store was clean and service impeccable. The results…read moreare emailed a few days later.

Front desk lady was very rude right when I walked up. Said in order for me to get my cortisol taken…read moreI would have to have my blood taken before 9 and there were several patients in front of me so there was a slim chance I'd get in.

One person doing everything, waited hours and hours with no change or update on time. DO NOT WASTE…read moreYOUR TIME.

Short version: Just say NO! to Labcorp! I've been waiting on hold for for 35 minutes to ask a…read moresimple question to verify they accept coverage from a particular medicare supplement provider. This was after a person named "Ruby" couldn't get her phone to work and disconnected the call. I called back and a "Mary" had other telephone failures at their end and she also disconnected the call. I gave up on Labcorp after listening ot 45 minutes of endless message loops. They failed miserably and the good news is that competitors exist.

Will do my best to NOT come here again! Front desk did not even look at me as she gave me…read moreinstructions to check in. Thank heavens I didn't have to leave blood because the girl who took my UDS was so rude she couldn't make eye contact either and had a scowl the whole time. I have hard veins to get and there is no way I would let her near me with a needle!!! A culture of rudeness, seems to be the underlying energy!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

This is a copy/paste from a poor experience at Star ER: I do not recommend going to Star ER. I was…read morevisiting from out of town and got sick. I went to that hospital and paid my co-pay, just to be told by the doctor "you meet all the requirements for strep" and was sent on my way with antibiotics. The doctor didn't even run simple test like flu or strep. He checked my breathing with his stethoscope, that's it. I then received a $400 bill from my insurance. I will be disputing this. The next day, I was worse and could barely breathe. Since I was worse I had to visit the emergency room, again. I chose to visit Exceptional Community Hospital Lubbock. I highly recommend going to Exceptional. At ECHL, they tested me and I was negative for strep and flu. I ended up having a cat scan was advised I had an Peritonsillar Cellulitis. I was given morphine, antibiotics, and a steroid with advice to follow-up with an ENT. I'm still in treatment, having to see Allergist, ENT, PCP and a GI Specialist. Dr. Roger's and his staff were so friendly, patient and informative. I felt like they really cared. I had a $200 co-pay, which was steep for the unexpected burden on my vacation. I was able to set up a payment arrangement by paying something towards it and waiting for the bill. This relieved additional stress. I honestly feel that this hospital saved my life. Thank you Dr. Roger's and staff!!!!!! Notable: Fast service, caring, knowledgeable, and clean atmosphere.

Awesome customer service! Looked for DXA scan all over town, and found one close to home.read more