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    Texas Tech Physicians

    3.4 (5 reviews)
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    Updated a few days ago

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    3 months ago

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    5 years ago

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    7 years ago

    I've had several appointments for child and have been happy with the appointment system, staff, nurses and docs.

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    10 years ago

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    8 years ago

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    UMC Health System - Ceiling in a patient room.

    UMC Health System

    1.8(71 reviews)
    0.2 mi

    I'm writing regarding our experience with the hospital itself, not the ER…read more In late August, a family member was involved in a horrific car accident which claimed the life of another family member. The surviving relative was airlifted to the UMC Trauma Center with multiple broken bones, lacerations, contusions, a subdural hematoma and other injuries. I spent almost the entire time at the hospital while this person was in intensive care and then sent to the regular rooms. Our experience was extremely positive. The nurses were, without exception, accommodating, caring, positive, encouraging and attentive. The cleaning staff, meal services staff and other supporting staff were equally great. The social worker assigned to our case was compassionate and helpful and made sure our transition to inpatient physical therapy was as smooth as possible. They did a great job and these are the times when it matters most.

    I'm writing because I am extremely upset and honestly disturbed by the care my boyfriend received…read morein your ER on 3/27/26, specifically from a nurse named Emory. When he first arrived, he was asked about allergies and medications he has had adverse reactions to, and he clearly stated droperidol. The staff member even responded back to him about it, which makes it undeniable that this information was heard and acknowledged. Later, while he was already under significant stress being told he might have a bowel obstruction, with staff talking about trauma team involvement, emergency interventions, and an NG tube, he became understandably anxious and asked for something to help calm him down. Instead of being met with any level of reassurance or support, he was met with dismissiveness and visible judgment. Then the nurse came in and administered medication without saying a word about what it was. He had to ask what he was given, and only then was he told it was droperidol; the exact medication he had already stated he has a severe reaction to. He immediately began having an adverse reaction and was in clear distress, and no one took accountability, no one apologized, and no one made any effort to comfort or even acknowledge what had just happened. It took approximately an hour for him to receive anything to counteract the reaction, including Benadryl and Ativan, and during that time he was left to deal with it on his own. That delay, combined with the complete lack of urgency or concern, is unacceptable. Even after he was given medications to counteract the reaction, the lack of monitoring was extremely concerning. He was not being rounded on appropriately, and his respiratory rate on the monitor was ranging from 8-16. I understand that normal respiratory rate is typically 12-20, but sitting in the 8s without anyone coming to check on him is alarming. There was no sense of urgency, no follow-up, and no reassurance during a time when he clearly needed observation. Nurses are typically supposed to round on their patients AT LEAST every hour and nurse Emory failed to do that. On top of that, the overall handling of his case was alarming. Staff were speaking as if this was a life-or-death situation and discussing invasive interventions like an NG tube before even confirming a diagnosis. He ultimately did not have a bowel obstruction and was discharged, which makes it even more concerning how quickly things were escalated without clear justification or appropriate communication. Watching someone I love go through that was incredibly difficult. I am a registered nurse at a different hospital, and while I fully understand the stress and demands of working in healthcare, there is no excuse for what happened here. This was not just a lapse in bedside manner; it was negligent, dismissive, and at times outright rude behavior from the care team.

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    UMC Health System - Signs on the door, including a phone number for help with bad service.

    Signs on the door, including a phone number for help with bad service.

    UMC Health System - UMC response to my complaint

    UMC response to my complaint

    UMC Health System

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    Texas Tech Physicians - medcenters - Updated May 2026

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