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    Back 2 Health Chiropractic

    5.0 (3 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 1 month ago

    Services - Back 2 Health Chiropractic

    Chiropractic bodywork

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    Lubbock Family Medicine - Our incredible team!

    Lubbock Family Medicine

    2.1(44 reviews)
    3.0 mi

    I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

    I DO NOT recommend the clinic, unless you like to sit quietly and be treated poorly by the clinic…read morestaff. I saw Dr. Purdy for about five years, and he is excellent. The issue is that most of the clinic staff is unprofessional and rude. I sent a message asking for a refill that the doctor forgot to send at my annual, and it turned into a heated argument through their messaging system. I received a letter a few days later letting me know that they had terminated their physician/patient relationship, and that they were not longer able to treat me. Previously, I had already experienced what felt like discrimination based on sexual orientation by a member of the clinic staff.

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    Lubbock Family Medicine - Also part of the reception area.

    Also part of the reception area.

    Lubbock Family Medicine
    Lubbock Family Medicine

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    Back 2 Health Chiropractic - chiropractors - Updated May 2026

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