Nice people and they did a great job getting a grease stain out of my suit jacket. Reasonable…read moreprices too

Main reason for low review is the poor customer service. Not only from the front desk but the…read moremanager there as well. Not very friendly or professional. Those to things are very important in a business.

The best clothing cleaners and alterations service in Rogers. The nicest people and always doing…read moretheir best for you. Have been a customer here for many years, wouldn't think of going anywhere else.

This review is based on their alterations. Although friendly, I felt I was taken advantage of and…read morepractically robbed after having a dress altered at this establishment. Do your research prior to coming here for alterations. I was not given an estimate upon arrival and took a chance since the reviews had mentioned they have reasonable prices. They had charged me double the price of what it would cost in California. They had mentioned that the surrounding seamstresses are charging more for the work that they had done, so I took it upon my self to see what kind of quote I would get else where- they quoted 1/4 of the price!

By far the very best in NWA. They care about their quality unlike so many others. Top notch…read moreownership and employees.

Really disappointing experience. I brought my jacket to be cleaned for the first time and they…read moreburnt the collar's fluff. Now it's rough and itchy to the skin. I brought it back and the owner was really rude and tried to blame me and the "possible someone else before us". She became agitated and started yelling. Really unprofessional and lacking accountability. Will never bring anything here again! Please stay away.

I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

The customer service here is unmatched! My mom had dropped off my comforter to be cleaned and they…read morecalled me within 48 hours to let me know it was ready for pick up! It smelt great and was so clean. It made me so so happy! It was also reasonably priced which seems to be rareity these days. The worker was so kind and even offered some loillpops to my girls. It was great!

This place has done our laundry 2x now. Reasonable prices with very friendly service and quick…read moreservice - (quick as in so fast will it make your head spin like the basket inside the washing machine on spin cycle). They have no hangups with hanging my clothes that need hung and they folks everything neatly and package it for me real nice. Thanks for a great job!

May 28 2024 1 load of laundry was $4 for 28 minutes in the…read moremost standard washer. Our power was out due to the tornado that hit Rogers. I am hoping these are not normal prices. So unfortunate for those who don't have washers​. Prime example of exploitation of the despite.

Dirty and way over priced. Robbery in fact, I will not be back. So many machines smelled musty and…read morehad a lot of hair and dirt in them. Just can't see the sense in charging so much for a load of laundry unless you're greedy.

Easy access off N Walton not in the middle of town which is nice. Machines are expensive 6 bucks…read morefor a wash, big machine is 12, we used the 6 buck machine really cleaned well and spun a normal laundry load almost dry so the drying was cheaper $1.50 for 30 min was more than enough. There were 30 ceiling tiles missing but the walls were long tiles in good shape. I felt the overall rating was a little low, yes it was a little expensive but the machines were in very good working condition so I believe 4 stars is fair.

They are committed to our community, 100%; so generous, professional and kind. Captain Keith…read morehimself takes great care of his customers.

Captain Keith's Classic Cleaner consistently delivers exceptional customer service, which is why we…read morehave maintained our loyalty for numerous years. Their competitive pricing in town is unmatched. I highly recommend Captain Keith's Classic Cleaner to all.

Terrible business. They accepted a coat to be fitted and gave a completion date of four weeks…read more After six weeks they never even started. Rude manager as well.

I have a biking jacket that is my favorite. I've had it for a decade, but the zipper would zip and…read morethen immediately pull apart. I took it to them thinking I would need a new zipper. They asked to take a look at it first to see if they could fix it. Not only did they fix it but they wouldn't take any money for their trouble. I've have used them before for alterations and they always did a great job! They are the best!