This location is called Northern NJ Eye Institute. Arrived early, filled out my paperwork. My…read moreappointment was scheduled for 8:45 AM. At no time was I informed that they're running behind. People coming in after me were taken. The staff is not the friendliest. No care in the world. After an hour of sitting there and still no communications whatsoever as to what's going on. I asked for my co-pay to be refunded. They did not care that I sat there for an hour and could have cared less. All they asked was did I want to reschedule. At that point is when they called me, but I was already disgusted with the bad customer service. They never asked what was wrong or anything. I got my co-pay refunded and left. I would never recommend them to anyone I know. I don't care how many articles or plaques on the walls. Customer Service is job number 1 and y'all failed!!!!

Dr. Crane Is the very best at what he does. My girlfriend recent had cataract surgery and…read moreeverything went smoothly, timely and pain free. This procedure could be nerve wracking, but Dr. Crane had my girlfriend in and out very quickly. We highly recommend Dr. Crane and his excellent staff.

All the staff were kind, friendly and helpful. A special shout out to Liezel who made it her…read moremission to schedule the surgery of both my eyes before my departure out of State. The surgical staff were on point and I felt like I was in good hands, and I was. The surgery of the first eye was a great success and I'm incredibly grateful to Dr Crane for restoring my vision. I'm scheduled to get the other eye done in the coming days and feel less anxious knowing I'm in good hands.

I've been going to eye institution South Orange New Jersey for years I get beautiful treatment…read morethey've been taking care of me for a long time I had my cataract surgery done there great place to go get your eyes checked you need a surgery to do it inside great place

After they contacted me to apologize for their error, they sent me refund for the copay. Great…read more I am glad I waited for the billing to settle with the insurance company because they did whatever they did with the billing codes and sent me a bill less than a month later with all of the adjustments stating that I still owe them $50.00. That is fine, send me to collections. My credit can take the ding.

Horrible service. Waiting in a waiting room for more than 30 mins during COVID. Ridiculous. Doctors…read morerush you and patient care is horrible. The front desk and support staff are clearly overworked and as such struggle to manage their time well. Seriously, there has to be somewhere with better patient service.

::ZERO STARS::…read more Terrible experience with this organization. They are extremely unprofessional and unfit to exist as a business. They had me come to my appointment after waiting a month to then tell me I wasn't going to be seen because I didn't want to switch over my insurance to horizon on Dec 5th which was two weeks from my appointment date (11/24). I had spoken to someone 30 minutes before coming in. Why wasn't this addressed then? Why have me come all the way in knowing I don't even live in the same city as the company? Which would I switch my insurance to someone who is unprofessional and disregard my pcp, dentists, and eye doctor who I have been seeing for YEARS and is on my CURRENT INSURANCE? When doctor Sosin was here, she was the best provider and that was years ago. I highly recommend you find another provider as they do not care about prenatal patients if you are not willing to have them assigned for the duration of your pregnancy. The front desk staff was arguing with each other during my appointment on 10/26, they are rude on the phone, and the wait can be a while at times.

I booked an appointment online. Because I called 2x and no one answered. I received confirmation…read moreemail. Drove 30minutes,to be denied at check in and the staff was EXTREMELY rude and nasty, as if what my fault. Stating that they don't check online booking, which btw is still up and working on the website. How the hell am I suppose to know that? The lady sitting at check out needs to be addressed for her lack of professionalism