Recently we were at Eye Kettleby and ordered a take away to which we were advised it would be around 45 mins. After 1hr 15 mins we rang the restaurant to be told the take away was waiting at their restaurant. When ordering they asked if were we at Eye Kettleby which we replied yes. Eventually the order arrived after 2 hours to which we said we were not willing to pay the full amount and suggested as a gesture of good, they deducted 20%, as per their advert if you collected the items. The delivery guy was very apologetic and said he could not authorise this and so we rang the manager. Well I have to say he was not at all receptive to any discount and did not apologise for the late delivery and was very abrupt. This ended with us refusing to pay the full amount and the take away was taken away!! We did order from another Indian restaurant and was delivered in less than 45 mins and the food was wonderful. What should have been a quick fix for the manager to apologise and offer some compensation, leaving customers with a nice taste in their mouths instead it was bitter. read more