It seems the people leaving bad reviews are those that didn't understand the cancelation policy. Not very fair. The place is amazing. It's so fresh and clean and the vibe was so energetic. They carry drinks and snack bars in case you need. They have Lululemon stuff too! And clothes. I can't wait to go in for my free session. read more

SPENGA Mokena - Yoga Near Me - Mokena, Illinois

When it comes to customer service, specifically "membership contracts" I was lead to believe certain things based on their staff's communication. Actual facts are in the fine print of the contract making it hard for their management to take any accountability for their actions. What was told and sold to me was different from actuality. I came in to cancel my membership once businesses started opening-up from quarantine. I filled out paperwork and the woman told me my cancelation would be effective right away. That my last time to come in would be 8/17. She also told me I wouldn't be charged. After a couple of days, I noticed a charge on my account for the monthly membership. I called in and spoke with Anna (who really had no empathy). I asked why this was and she said it takes 30-days to cancel - that it's on your contract that YOU signed. I can't give you a refund because you signed it. WE ARE IN THE MIDDLE OF A PANDEMIC. Some of your clients feel uncomfortable coming in and some have high-risk people at home. While I understand "contracts" and business -- it seems like business and money are more important than the community that is coming in to give you the opportunity that makes you money. Spenga should take another look at how they go about customer service and hire people that can empathize with our world's situation right now. Not everyone has the cash to freely spend at this moment in time and it feels like they are just stealing at this point. I will never come back here again. There are plenty of other gyms that offer similar services. read more

I have been going for over a year and love their program. Trainers and staff are all great. I've been reading the bad reviews about the contract issues. You were all told and given information up front about their cancellation policy so why are you complaining? You obviously didn't pay attention when you signed up. read more

I wish I could give this place a Higher Star because I loved the trainers and the classes. The problem is they are deceptive when I tried to cancel. I called and emailed my request to cancel and they said I have to come in to do that. Well since I broke my foot and could not drive I mailed the cancellation to them which they said would be fine. Now they Keep charging me. Every month AND THEY can keep charging me because they are never going to get a dime and I am going to tell everyone how rude they are when it comes to cancelling. Beware of this particular Spenga!!!! They are just after your money read more

Spenga=spin/strength/yoga (if you didn't know) I'm completely happy with this place. I've been going for approx 2 months now and have tried different instructors/trainers, as well as different days/times. I naturally have some preferred instructors but regardless of whom, I get a full focused work out each time... I don't think I could ask for more. Workout aside, the 4 things I like most are: 1) the cleanliness, it's a well maintained facility 2) ease of signing up for classes on the SPENGA app. 3) class times, I'm very grateful that there are daytime & afternoon classes: perfect for getting my workout done while my child is in preschool 4) community involvement, I like that one week last month SPENGA was requesting nonperishables for the local food bank read more

Been a member since October 2019. I start my day with Spenga and can honestly say I'm hooked. The facility is clean and pretty. The workouts are amazing and I love all the instructors. I will be a member for life. Highly recommend!! read more

We'll start with the positives: nice facility, clean, trainers are all super nice. The workout is okay- it seems less vigorous than other HIIT gyms and other "group workouts" in the area I have been to. I ended up going here for 2 months (see explanation below), and the trainers never once corrected members' forms when lifting weights, riding, or doing TRX exercises, which is dangerous and can lead to injury. I still don't understand why all of them do not correct your form! The first day I went in there, I had no idea where anything was, what to do, where to go, and no one greeted me for the first time or showed me anything. In fact, if I haven't gone to Spin classes prior to this, I would have had no idea how to even adjust or get on the bike. What also makes this facility worthy of 1 star is the fact that their management/owners are completely money driven, and not about the customer when it comes down to it. They have run several promotions to get people into the gym lately, and I did one of them--- $20.18 for a month unlimited. Apparently there were 3 choices when signing up for this promotion online, and I chose the one with a membership attached to it each month after the promotion was up --(my fault, I admit it). However, when I went in there to try to correct my mistake, they were not helpful at all. In fact, they even ADMITTED that their sign-up online with the 3 choices that all looked the same "appeared pretty similar"....but yet they didn't let me "out of the contract". They made me pay $140 for the next month regardless. This is high disregard for their customer, and disappointing because it has now prevented me from recommending this to any and everyone and in fact, when people ask me how I like SPENGA, I have to tell them the truth. Their loss. read more

I really loved SPENGA until it came time for me to cancel. I spoke to an associate one day who told me I could come in and cancel at any time. I asked if I would get charged again and was told that I would not; however, when I went into the studio to cancel a few days later, it was a completely different story. I was told that I would get charged for the next billing cycle and my cancellation would not go into effect until the next month. The associate told me I would have had to have cancelled by MARCH 5TH in order to not get billed for July... The studio had been closed for months due to COVID and just opened back up in July. How could I have anticipated the studio closing for a pandemic??? At that time, the manager was out of town, but I had given my name and number for her to reach out. Almost a week goes by and no one had called me. I had to call while I was on vacation. I spoke to the manager (Anna) who said she would reach out to the billing department and get back to me either later on that day or the next. Again, no call back. I called again two days later, spoke to the manager, and was told the billing department denied my request. I was also told that at the time of cancellation, it does not go into effect until 30 days later. No one had ever mentioned that when I called the first time and inquired about cancellation, the second time when I went into the studio to cancel, or the THIRD TIME when I spoke to the manager. When I had mentioned to the manager that someone had told me I would not get charged, she said, "I don't think one of our managers would have told you that..." Well, someone did. SPENGA has terrible customer service and terrible management. Maybe consider hiring people who communicate the correct information to their customers and who are flexible with the policy during a pandemic. read more

BEWARE of this Spenga location!! Horrible customer service. Horrible manager! I went in to cancel my membership after they reopened from quarantine and was told that I would need to give 30-day notice. I informed them that I had not received any notification that the facility had reopened after lockdown and was already charged for 2 months without me using the facility. I was told to talk to the manager (Anna) and explain my situation. The next day I spoke to Anna over the phone and she informed me that they cannot issue refunds for previous months, but as a special request she would "allow" me to cancel my membership immediately and waive the "30-day notice" clause. She also told me that I had to come and sign in the cancellation form in person. I filled out the cancellation form that evening and continued going to the gym for remainder of the month. To my surprise, I found out that Spenga charged my credit card again for this month. I called up Anna and reminded her of the conversation we had regarding her waiving the 30-day cancellation clause. I was really expecting her to say that there was a mistake and it would be refunded back. But instead she went on to say that there have been so many clients calling to cancel the membership, that she cannot possibly recollect all conversations. After that she pulled out my cancellation form and said that I had signed the form that says I would be charged for another month since I had to give 30 day notice. When I told her that it was the only form that was given to me for cancellation, she said I should have told the front desk that this was a special request and I should sign a different form. Not once in our conversation did she mention that there was a "special form" that I had to sign to get the 30-day notice waived. This is outright stealing and cheating the customers. When I asked her if there was anyone other than her I could talk to she was curt and said no. I hate to write this review because the workouts were good, but the entire experience with her has left a very very bad taste. I will NOT go to this place again. read more

Beautiful facility. Well maintained and very clean. Lots of enthusiastic & energetic people working there. The format was interesting, but just not quite enough for me. The 20 minutes of each activity (Spin, Strength, and Yoga) left me wanting more. The format is probably perfect for somebody just starting out, but for somebody wanting to push themselves further, it left me wanting more. Also, the yoga segment was a little lacking. Poses were not really held as long as in a traditional yoga class, and there really isn't a strong focus on proper alignment or breathing. It was a great stretching session after the exercise portion, but it wasn't truly a yoga session in my opinion. Granted, I only took a few classes before I decided to move on. The reason I knocked in down in stars was due to the fact that some of the Spin instructors taught segments/maneuvers that are not currently recommended due to safety concerns by most major indoor cycling certification groups. Maneuvers such as hovers, push ups on the handlebars and 2 count jumps seem to be common place, which can put riders at risk for injury. Also, the trainers are great and enthusiastic and genuinely seem to care about what they do, however, they don't really focus on form or correcting people who are not using proper form for various exercises. In the last class I was at, there was a girl who was new and they never once corrected her, even tho her form (or lack thereof) was setting her up for a potential injury. These are very important elements to consider when choosing a gym, especially for newbies, and will make or break a review of a facility for me. The only thing that kept this from a one star review was the customer service experience. The cancellation process was super easy and friendly. Staff was super helpful, which I have not always found to be the norm in the fitness industry read more

Great classes, but customer service is lacking. The front desk has been rude more than once... this will be my last month with them. Very strict about cancellations... something came up and I called about cancelling more than 8 hours in advance and they made absolutely no exception. read more

Classes were great high intensity workouts. The way the business is ran is why I was inclined to discontinue my membership. Very strict with missing a class and $10 fee is required everytime. Then when you cancel membership they still require an additional payment. I had 2 more sessions just for them to tell me that I was not able to use them due to it being pass a certain date. Yet, I paid for them. I understand policies and expectations but it's not soul cycle downtown I believe most of the encounters I've had are beyond unrealistic. Unfortunate because I really enjoyed classes but I refuse to support for such a money hungry establishment. read more

As per the other reviews, this place is expensive and ownership and management are all about the money and contracts. Customer service and loyalty to their customers is not their top priority. Note, if you ever win a gift card from them (mine was thru a charity), know that you will be signing a contract and will have to go in and sign out of that contract, unless you want to continue getting billed. They stuck it to me for 3 months and definitely left a bad taste in my mouth. I will not be stepping foot in this establishment again. read more

I really love this place. It is expensive, but the trainers are highly motivating and the workouts are awesome. The strength portion of the hour is my favorite. No two workouts are the same!!! read more

I went to Spenga last week for a trial session. I really enjoyed it even though it been awhile for me to do this type of workout. The instructor shows you modifications based on your fitness level. The staff is very friendly and willing to help. The facility is super clean. They only reason I gave Spenga 3 stars is because of the cost. 3-4 times as much as a gym membership. I may be able to join for a month or two but that's it. read more