Posting as a review to get past their receptionist gatekeeper:
To whom it may concern:
I want you to know that Spencer Roofing, of Walled Lake, Michigan, is actively refusing to provide timely estimates for Certainteed products. After repeated phone calls that went unanswered or unreturned, I contacted Spencer Roofing using their online portal -- twice.
After nearly two weeks, I finally received a canned email reply of "Thank you for contacting us. You will be hearing back from us shortly." I replied that I had already signed a contract with a different company for GAF products, specifically because I could not get a bid for Certainteed: "I'm sorry, buy this is atrocious customer service. I have already enjoined a well-qualified contractor to do the job."
Then, KN, Spencer Roofing employee and the only representative for Certainteed I was able to "speak" to, became extremely rude, and you should know.
KN: "A that's good to hear because we are located in Michigan. Take care, K"
KN, 20 minutes later: "A, I feel the need to clarify. Spencer Roofing in Michigan has no relation with a Spencer Roofing located in Arizona. We are sorry you've had a bad experience with them. Stay safe, Be well, K."
A: "I am also in Michigan? if you had bothered to call, you would know that this job was a 50 square full tear-off in Commerce, Michigan. Further, the job entailed IR shingles, a full gutter and soffit replacement, gutter guards, solar skylights, and 12" of new cellulose insulation. Don't judge a book by its area code. I'll be sure to forward this communication to Certainteed, when I let them know why I chose a GAF contractor. A."
My cell phone number is an out of area number, as we recently relocated to Michigan and bought a home with an aging roof. Ms. N is apparently making Certainteed products harder to acquire, turning away potential Spencer Roofing clients, and also degrading the reputation of both companies with her unprofessional and insulting communication skills.
And now you know. read more