Great staff!! All very friendly. Very clean and positive atmosphere. Excellent job!!read more

From the owner: At Roanoke Valley Orthodontics, you are more than just a patient - you are family. We work together…read moreto provide personalized service and enjoyable orthodontic experience in a comfortable, stress-free environment. We help you choose your most ideal treatment option with traditional braces, clear braces, or Invisalign. We use the latest technologies, including our new iTero Element scanner. This is a radiation-free camera that replaces uncomfortable impressions, generating a digital model of your teeth that we can send immediately to Invisalign and make the Invisalign process faster, more comfortable, and more accurate. Our dedicated team of highly qualified professionals is committed to determining which treatment solution is best suited for your specific orthodontic needs. We will help you achieve your most beautiful smile in the most comfortable and efficient way.

my complaint is with Dr. White. I was told in 2025 at a cleaning and x-rays that I had a cavity…read moreand my options were either a filling or root canal. I did not make a decision that day, My insurance does not pay for a root canal, Insurance only pays on cleanings twice a year and I have a small balance on those which I always pay. was told a "root canal" was around $1300.00. I finally decided to have this done. No one ever mentioned it was a crown. made apt. to have the "root canal". Paid almost $1800.00 for whatever it was supposed to be. when I later went in for a cleaning and the lady pulled up my record I saw it said Crown, to which I stated I thought I had a root canal. The dental assistant left the room immediately and got Dr. White, who came in, never said hello, just blurted out Mrs. G. "I do not lie" to which I said and "neither do I", that crown was never mentioned. He was very aggravated and so was I with his attitude. He told me he would just send me back to Dr. Payne, but good luck because he was going to retire in June. He left the room and the dental assistant performed the cleaning. The usual practice is for the dentist to come back in when the cleaning is done, which Dr. White never did. When I left and checked out at the desk, told the lady there to send to my insurance co, to which she replied "There is no charge for today". They billed my insurance and were paid and the balance I had to pay was $56.00. So much for "no charge for today". I will not be going back to Danville Dental. I like Jenny, but this dentist was very unprofessional and has a very bad bedside manner. He could have handled the situation in a more professional manner. I will be cancelling my apt. for a cleaning set for April.

Not particularly stellar dentistry: more like a factory practice. But it was the incompetent…read moreaccounting department that finally drove me away. My bill was always WRONG. I pay bills on time. My credit rating is over 800. I didn't get that great credit rating by being sloppy with bill paying. One day I got a letter saying that they had sent my account to a credit agency. WHAT? When I called them, they said it was a "mistake". Well, no $#i+, Sherlock. This wasn't your first mistake. I'm not going to risk my credit rating on these math-challenged clowns. The quality of dentistry just isn't that good. Time to find another dental practice.

I was with Mack Orthodontist for 2 Years, to sum everything up short. He's service is not good. He…read moreleft my bite terribly, I have used my retainer day and night as prescribed by him and my teeth have shifted. My back molars have shifted outwards and he had told me this wouldn't happened even though I brought it up to him constantlay throughout the whole process of the braces.. Now I am having to pay much more money to get that fixed because he did a terrible job with my teeth. Like I told him I didn't want a perfect smile, I just wanted to have a normal bite so I wouldn't struggle with this later on! I suggest you find another Orthodontist and see all their reviews so you don't end up paying thousands of dollars just so you mess up your mouth more.

if I could rate more than 5 stars, I would. hear me out when I say this place is an automatic yes…read more at Mack Orthodontist you'll experience exceptional care, Very detailed cleaned, Hands on Keeps you at ease ,Helpful advise , Funny/personally gets to know you and actually relates to you and cares about your well being in life. For example : doesn't stress you w financial burdens. Mack is Very welcoming ! and has highly trained his staff to be as well. Mack is honest, funny, truthful, very professional, helpful and very caring. No hesitation when recommending because this is the one place where they'll make sure you're comfortable And never stress. Let's also not forget to mention they play the best music when you're in the chair. Overall, 100% yes from me no doubt about it.

We visited this morning for my 13 year old son's first consultation. They do all but lay out a red…read morecarpet for you upon arrival. They were expecting us and called us by name when we entered. Every employee greeted us with a smile and personal introduction and hand shake. A lot of attention to detail went into decorating the office space to give it a cozy feel. We were offered tea, coffee, and bottled water and given a tour of the office. What I was really impressed with was the care plan. My son still has a lot of baby teeth and I don't want to put him through the pain of pulling all of them to rush into braces. Lexi did a great job at getting him to relax and open up during the appointment. Dr. Choi carefully examined him and questioned how HE felt about braces, what concerns or fears he might have, etc. Dr. Choi laid out a care plan that allows time for his teeth to fall out on their own instead of rushing into unnecessary and expensive work right away, she wants to see him back in a year to reevaluate. I knew then that she is an orthodontist with integrity and that we will absolutely be back to see her once his teeth are ready.

I'm in LOVE with this group of professionals whom happen to be just as nice!…read more When I and my family walk into their waiting area, the receptionist is very attentive and gracious to any needs we may have at the present. There is a water cooler right when you walk in to enjoy while waiting (the wait is hardly EVER longer than 15 or so minutes on a hectic day). Once the appt. is over, the attending professional comes out with the patient to explain to us as well as the receptionist when they need to be scheduled so no one is in confusion. I really like that. Thank you so, so much for being available to our lovely and grateful NRV community!

I received my braces yesterday and the process was amazing. I felt special when I walked in and…read morethey even had cupcakes and balloons and my name on the board. Thank you everyone for my special day.

They're very transparent and want to do what is best for the patient. Another dentist told me I…read moreneeded aligners and when I went to Wilson Ortho they were way very detailed about my treatment options. They made me realize that aligners might not be in my best interest. What kind of business talks you out of giving them money? A trustworthy one.

Such great patient care from start to finish. Never have I had to wait over 10 minutes. They…read moreexplain everything in detail. Everybody is always so pleasant and friendly.

Dr. Wilson and staff are awesome! Our last appointment was an emergency of sorts since my son broke…read morehis temporary retainer he was using following Phase I braces which fixed his cross bite. We were thinking we'd have impressions made and expecting to pay $145 for the replacement retainer. However Dr. Wilson said no replacement retainer was necessary as my son is ready for Phase II braces and at the next scheduled appointment in few months we could discuss new braces. I really appreciate Dr. Wilson's honesty when he could have said a new retainer was a must even for just three months, we would have followed his instructions, and he could have had the $145. My son is happy to have a break from his retainer and he is looking forward to continuing his braces treatment with Dr. Wilson!