I called and was quoted $364 + tax to replace a windshield so I booked the appointment for the following day. My son was paying for this himself, not going through insurance, as it is less than the deductible. That amount was in line with the $360 +tax ALL IN (no extra charges) from another well-known major competitor. At no time was there mention of any additional charges. My son dropped off his car and when he went to pick it up, his bill was over $700. They then dropped it to $550.14 after he said the $700+ was not what he was quoted. After I called to see what happened, the manager said he would honor the $364 quote, but still has to charge $59.09 for molding and $9.95 recycling fee. Several calls later, including one to the parent company, Belron, and I was politely still told that there is nothing anyone can do so the extra $78.02 (after tax) will not be refunded. My 19 year old son now suffers for their employee's misleading or completely incorrect quote over the phone. Then they told me that they "gave" him wipers and that he had use of their taxi service. His work colleagues picked him up and dropped him off, so he never used their taxi service and also he did not ask for wipers. I understand that the molding and recycling are extra fees but we should have been made aware of this before we chose to have them do the repair. Also, when I asked both the store manager, and their parent company, Belron, to pull the call and listen to what I was told, as there was a disclaimer when I called that calls may be recorded, nobody was willing to do so. VERY poor customer service and, from my viewpoint, very misleading information provided over the phone. I was made to feel as if they were doing me a favour...by honoring the price I was given. Shame on you Speedy. read more
