I had a very disappointing experience with CARSTAR Brantford…read more Initially, I brought my vehicle in for a minor paint repair. When I picked it up, I noticed that the edges of the door had not been painted properly. After I brought this to their attention, I was told there were no available slots and was booked for a follow-up appointment a week later. On the day of the second appointment, I dropped off my vehicle in the morning and was provided with a rental car. When I returned in the evening, I was shocked to see that the repair appeared to have been done with a manual brush rather than being professionally refinished. The quality of the work was unacceptable. They acknowledged the issue and scheduled yet another appointment for the second week of June. For the third visit, I was again given a rental vehicle and told the repair would only take a couple of hours. Around 3:30 PM, I called to check the status and was told the vehicle would be ready by 5:00 PM. When I arrived at 5:00 PM, I was informed that the work had not even been completed. I had to leave without my vehicle and was later told it would be ready the following day at noon. Unfortunately, when I returned the next day, the paint work was still not up to an acceptable standard. What concerns me most is the apparent lack of any quality assurance or final inspection process before vehicles are returned to customers. Had someone properly inspected the work, these issues should have been identified and corrected before delivery. I was also disappointed with the communication and overall management of my repair. The representative handling my vehicle never clearly explained why the work needed to be redone multiple times or why the promised completion times were missed. After multiple appointments, repeated inconvenience, and several opportunities to correct the issue, I am still not satisfied with the quality of the repair. Based on my experience, I cannot recommend this location due to poor workmanship, lack of quality control, and unprofessional customer service.

Dropped in late afternoon asking for advice on my front bumper that was not fully secure due to…read morebeing pulled forward while reversing from a parking spot. I was hoping they could do a better job of securing the one side than I had done and they agreed to have look. I was invited into the air conditioned waiting room and offered cold beverages and snacks. After a short wait my bumper was re secured on both sides and looked even better than expected. I was very pleasantly suprised that customer service was alive and well at this establishment and will most definitely return for any further needs. Many thanks

Great service! Anthony was very personable and professional to deal with. We were very pleased…read morewith the repair to our vehicle as you could not tell where the damage was and the colour match was great. Our vehicle was ready on the date that Anthony said it would be. They did an amazing job and even got the car beautifully detailed. Clean and shiny like brand new. That was a nice surprise for us. The price was very reasonable and fair. Would highly recommend.

From the owner: Maaco Auto Body Shop & Painting is North America's #1 body shop. Maaco Brantford located at 163…read moreCopernicus Boulevard repairs accident damage, dents, and faded paint for drivers across Ontario, restoring the safety and beauty of all types of vehicles. Let Maaco transform your car with a new coat of paint and soon you'll be driving the car you always wanted. Maaco expertly does away with dents, dings, and accident damage. Our standards are simple: repair cars so expertly no one can tell they were ever in an accident. We guarantee our auto body repair and car painting work. Visit Maaco Brantford for your auto body repair and car painting needs.

Clint did a great job fixing my truck. The guys went the extra mile to make me happy, fixed some…read morespots on my fenders for free that weren't part of the door repairs. Really nice and friendly place.

I had a small problem with my car on a Friday that required immediate attention as I was going out…read moreof town the next day. Fix Auto looked at my car the same day and provided a temporary fix so I could drive on the highway the next day. They also sourced out a part and said they would call me with a date for a full repair/replacement. To my total surprise Steve, the Assistant Manager, called me on Monday to say that they had received my part and could schedule me in for a repair date. I found that everyone there knew what good Customer Service was all about and provided that to me in spades! David, the General Manager, was very personable and took the time to offer explanations and make me feel at ease. Glenmore, the Repair Technician, did an excellent job of both the temporary and permanent repairs for which I am truly grateful! And, to add the icing on top, they washed my car before handing it back to me---what a lovely and considerate touch!! I would highly recommend fix Auto to anyone in need of repairs as they provide quality service with the exceptional customer service we so rarely get but richly deserve!!!

I had booked a time to bring my car in for repairs but ended up in the hospital on that day. I…read morecontacted Brad and he was kind enough to postpone my car work until the following month which I really appreciated! When I went to pick up my car, I was super surprised to find out that, after the repair work was done, they had cleaned both the inside and outside of my car---a total surprise as not many other companies do that!!! This is a company that truly cares about its customers and I would not hesitate to go back to them in the future. I will also tell anyone within earshot what a great business BK Custom Coatings is!!! Thank you for everything!!!

Went to them for what i thought were worn hinges and brad saw the real problem in 5 seconds a…read morebroken hinge post He gave me a reasonable quote and did the repair in less than a day Seems to me to be great work Door closes like it is brand new.

Had to bring my vehicle back a year after the original repair, with zero hassle whatsoever. Derek…read morewas awesome and fixed the hood while I waiting and explained what he did to correct the problem. Minor adjustment for total peace of mind. Fantastic!

I went to car star today to get a minor repair done on my truck. I was told the repair would be…read morebetween $400-$1000. I asked for a writing and paper they told me it would cost $160 to obtain the paper copy I told him it was ridiculous to pay $160 before they can even tell me a price and they told me to fuck off.