On May 5 I went to the speedyway on N. Dupont HWY in New Castle, De. The only handicap pump that they have was out of order, so I just went to the nearest pump and began to pump my gas. As I was pumping my gas I noticed that the pump just kept running and I was standing in a puddle or water and gas because it was raining. I stopped the pump which had reached $60.09. I went inside to talk to the person inside. She informed me that she was the only person there and could not come outside to check things out and there was nothing she could about the over charge. She made a phone call and said she would have to pour something on the gas spill. She said I could come back the next day nd speak to the manager.
When I went back the next day, I went inside and spoke with a guy who said he was the manager and explained what had happened, he told me that it was my responsibility to stop the pump and that if they wanted to they could charge me for the oil spill.
As a disabled veteran, I try to do things for myself, I was appalled at their response to the situation. I think had I hurt myself slipping trying to get into the store or worse, they would have been just as considerate as they were, I have reported the this to the proper agencies and want to thank Seedway for their POOR customer service and inappropriate response to the issue.
This whole situation could have gone in a whole different direction, but sometimes you need to pick your battles. read more
