On 25 January 2019 at approximately 6:45 pm, my husband and I stopped to gas up. The pumps were not printing receipts, so my husband went inside. Just as I decided to go inside to use the restroom, another vehicle pulled up. A female with a small child got out and went inside to use the restroom. As I stood outside the door waiting, I heard an employee a distant away said: "The restroom is closed for the night for cleaning." I told her, "Well, that's impossible, because there's someone in there now." She then informs me, "That was the last customer for the night." I asked her if she was serious. With a very daring look and attitude, she replies, "Yes, it's closed for the night." I told her there was no one else in line and I really needed to go. Her reply was, "Ma'am the bathroom is closed." Needless to say, I was dumbfounded, but left very upset and wondered if race had anything to do with it and if she was lying because another employee looked at her as if to say something, but simply put her head down as I walked out. The customers using the facility were Caucasian and myself, African American. Further, I'm a DISABLED VETERAN who served over 24 years in the military. The point I'd like to make is the franchise owner needs to train its employees on proper procedures and equality appearances. A sign posting cleaning times, putting a cone outside the door, or having an employee stand outside the door are simple ways to indicate the restroom is closed rather than having someone across the store trying inform clients verbally. Another questionable issue is what business closes it facilities at 6:45 p.m.? Speedway will never get my business again and I pray another Veteran has to encounter a rude employee such as the one at this location.
Linda read more