BEWARE! THEY STOLE $2,827.50 FROM ME AND HAVE IGNORED COUNTLESS PHONE CALLS AND EMAILS FROM ME TRYING TO RESOLVE THE ISSUE!
Speedway Flooring was a nightmare to deal with. I hired them to supply and install laminate floors at our condo. They ran my credit card for the second half of payment before the project was even complete. Barbara lied to me and said it was 100% finished (I do not live locally so I initially trusted that this was correct) when it was not, sent deceptive pictures and video that showed complete areas but did not show the incomplete trim. It was only when guests at our condo the following week notified me that the project was incomplete that I realized they had taken the final payment of $2,827.50 prematurely. I then called and emailed for 90 days with no response whatsoever. I had to initiate a chargeback on my credit card in order to get their attention. The owner of the company, Barbara responded nastily with all sorts of threats to sue me, put liens on the property, etc. It did however motivate them to complete the project which they did in April of 2018. This is where things get even worse. Barbara demanded that I pay them with cashiers check rather than cancelling the "charge back" on the credit card, stating that the Square credit card processor had shut their account down. So when they completed the project, I did send a cashiers check to pay the project in full. HOWEVER, Barbara then ALSO disputed the credit card chargeback and took that payment back as well, thus taking DOUBLE PAYMENT on the final payment, and stealing $2,827.50 from me.
In the months since, I have spoken with my bank, Square payment processing, both of which have tried numerous times to contact Barbara and Speedway Flooring to resolve the issue, they've been ignored every time thus not allowing Square to refund my money as they need to do so in cooperation with the account holder, Speedway Flooring. I have tried for months to work with Barbara and Speedway to handle the issue directly, to which she has only responded a couple of times, briefly and basically taunting me rather than expressing any willingness to help correct the issue.
So as we sit now, I have out $2,728.50 and my only recourse is to take Speedway Flooring and the installer Milton Harrell to civil court which could have all been avoided if Speedway showed any professionalism or honesty whatsoever. This hasn't happened and this situation has gone on for more than a year.
STEER CLEAR, DO NOT HIRE SPEEDWAY FLOORING FOR ANY PROJECTS, I have since learned from other people that they have a reputation for these types of situations, I wish I had done more homework and read reviews and BBB ratings etc which tell the story. I have also heard that they tend to prey on people from out of town as they know it can be very challenging to pursue corrective actions. I am certain that I will get my money back in the end, but I hope to help other people avoid making the mistake of hiring this company. read more