I have never received service so horrid, so completely over-the-top ridiculous, that upon leaving an establishment, I called the customer service number and sat on hold for 10 minutes to state my complaint, but my experience at 1258 E. Bristol Road on the Flint/Burton/Grand Blanc borders was a new kind of terrible. Let me further qualify this review by saying that I love Speedway, its locations, and its rewards program. I, however, do not like Tracy, the additudinal employee working at approximately 12:30 PM EST at the above location on Tuesday, 10/16/18.
I attempted to purchase $100 gas card with my signed, chipped debit card. Tracy, who didn't have the human decency to greet me, stared at me and said, "You need to show me your ID." It was in my car, but 1.) I have purchased upwards of $500 worth of cards without showing ID and 2.) I was wearing a photo ID badge/keycard from an art museum two miles away with my name and recent photo on it. I admit I rolled my eyes but I ran back to my car, got my license, got back in line - a very nice customer in front of me let me in front of him, saying "You were here first" so I was going to buy his energy drinks - and got back to Tracy, putting my ID along with the debit card down so she could see them. I said, "May I please have $100 gas card? Also, you need to have the ID requirement posted." Tracy looks at me and says, "I won't wait on you because YOU'RE RUDE." There are now five to six people in line, so this was said to shame me in front of a crowd. She smirks and adds, "You have a nice day" in a way that's akin to "(Expletive deleted) you." Um, nope. I state, very calmly, "I'm not rude. I'm annoyed. You or someone else will sell me a gas card." She decides this is the hill of negative customer service on which she will plant her flag. Good for you, Tracy. Perhaps you've forgotten your location employs cameras that are focused on the customer side of the transaction counter. Tracy again says she won't wait on me. She walks to the other register and calls to another employee, Kathy, who can't hear her. Kathy walks to the counter and, loud as bombs, Tracy repeats that I am rude and that she won't wait on me. I repeat just as calmly that I will be waited on because I have done nothing rude, untoward, obscene, or illegal. Kathy walks to the register, looks at my ID, and says rather quietly that "it's for my own protection." I say that, while I appreciate that, there needs to be posted signage stating the ID requirement. I buy my gas card, thank Kathy, and leave.
If a customer asserting that a sign be posted regarding the presence of government-issued (since she didn't accept a photo ID from a well-known cultural institution the next town over) ID throws this associate into such an emotional state that she refuses service, that employee probably needs a new line of work, away from the public. Tracy doesn't have to worry, though. Neither I nor anyone I've met in my 20 years as a publicist will ever buy anything at that location again.
Although I'll never buy anything there again, the gas is usually priced lower than that of other gas stations in the area and this location often knocks an additional three cents off if you're a member of the Speedy Rewards program. It's always clean and the coolers and hot food are well-stocked. It's a shame I won't be back. read more
