On 06/13/20, I called Mike to schedule an appointment to see a Jeep Wrangler. I was told there was a lot of interest in the vehicle. I arrived 30 minutes early from out of town (45 minutes away) and was told another couple was possibly buying the Jeep. After speaking with another sales man and telling him we were very interested in buying the Jeep, he told us to go grab lunch or hang out in the area and they would call us to tell us if that sale was finalized or not. After waiting an hour, I wanted to go back to make sure I hadn't missed something.
When I arrived back at the dealership, I again called before entering the building (covid-19 stuff). A saleswoman told me to come in and that the Jeep was still available. When I walked in I saw Mike, the person I was supposed to meet with, chatting with another family. He stands up and says I tried calling you and I left you a voicemail. I check my phone and I had no missed calls and no voicemails. Mike says, they (the family he was speaking) want the vehicle. I tell Mike I didn't get a phone call or voice mail. Another sales person asks us to take a seat in the waiting area. We sit down and I check my phone again and now I had a voice mail showing but again NO missed calls. I received the voicemail approximately 7 minutes before I arrived back at the dealership and called.
Mike comes over to my wife and I in the waiting area and stated he was sorry but he couldn't tell the other family no because they were Mexican and thought they would think they weren't getting the Jeep because they were Mexican. He could have easily explained to that family that my wife and I had already been there an hour earlier and expressed interest and were next in line, or even told me sorry but you weren't here and we didn't hear back fast enough... I would have been more understanding. But MIKE told me he was going to work with the other family because HE was afraid to tell them no because HE thought they would blame him for not doing business with them because they were Mexican.....I will never do business with them.
The other salespeople I spoke with were respectful. read more