I have traveled from Buffalo to Washington to Cache to Jackson, here and there and everywhere in…read morebetween. This service center, entire team top to bottom, provided excellent help with excellent communication and when a problem occurred they couldn't directly fix? They called over a dozen places in town to see about getting my problem squared away. Nowhere better than this, and with a great value to boot.

I was traveling on my way to Chicago and a piece came off on my car. I called them and they was…read moreable to get me in ASAP and they was very nice and fast. I highly recommend them they did a great job!!!

Called a number of shops around Jackson because I needed coil springs installed on my new struts…read morebecause my spring compressors weren't up to the task. Brandon at Tuffy said to bring them over and he did a great job getting everything transferred over to the new struts.

I took my car with over 250,000 miles to Tuffy in Jackson to look at the exhaust. This was after…read moretaking it to a couple of other places. Tuffy repaired my vehicle exhaust at half the price I was quoted at two other places. They were also very honest about replacing a piece of pipe that didn't need to be replaced since it was stainless steel and still in good condition. It is very rare to find someone in the auto service business that is honest. These guys were outstanding!!!

My car was making a noise it did not make prior to my check engine light coming on. I described the…read morenoise and told them that my AC was not working as well. The mechanic said he couldn't hear a noise and everything was running fine. After driving for about 2 hours my serpentine belt blew due to the air compressor being seized up.

I highly recommend coming to Tuffy for all your automotive needs…read more Excellent staff willing to go the extra mile to help you get back on the road. I will come back and let people know that this place goes above and beyond

Four ladies (one is 91) traveling from Marshall back to Holland and had a low tire. While filling…read morethe tire at a station a slight mishap occurred and we ended up blowing out the stem on the sensor! Flat tire!!! Saw Tuffy across the street and two gals walked over to see if they could assist. In no time - Levi arrived in his truck with tools - took tire to the business, fixed stem and filled with air- reinstalled and we were on our way. He said there was "no charge" - Good Samaritan deed". Nope! He got a nice tip for his quick response and willingness to help. Love Tuffy service

We were one hour into our drive when our truck started squealing like nails on a chalkboard. We had…read morefour more hours to go but the sound was so bad we thought that something was broken. We called up Tuffy and even though it was a half hour past closing we got help. It turned out that it was a tiny pebble caught near the brake pad. He pulled it out and didn't want any money for it. Super cool and nice. Highly recommend

AVOID THIS PLACE!!!…read more On November 28th, 2025, I had my car towed to the Tuffy's on Dupont because it would not start (new battery), and from my multiple failed attempts to start, the clutch pedal had lost pressure. Below is everything that was quoted on my 2008 Honda Civic Si, with 130K miles. I want to note that the ignition knock sensor was accidentally broken by Tuffy, it was communicated to me, but somehow I got stuck with the bill for a new one ($55). Approved Scan codes - $160 Remove/Replace Starter & Ignition Knock sensor $765 Remove/Replace clutch master and slave cylinder & bleed clutch $956 Remove/Replace Axle seals $406 Remove/Replace Tie Rod & alignment $778 Valvoline Brake system flush $113 TOTAL - $3,079.67 Declined Remove/Replace Engine Mount $286 Remove/Replace Suspension Shock rear $436 Remove/Replace Valve cover gasket $258 Remove/Replace Clutch assembly $1,888 TOTAL - $2,869 When I picked up my car, it started, but something was off. Once the car warmed up the idle RPM's were inconsistent and the engine would vibrate horribly. The car also had trouble accelerating and the RPM's were twice as high as usual as I would put the car in neutral to come to a stop. Once in my garage, I noticed the smell of gas fumes and the exhaust was a dark color, and I had a leak. Under the hood, I noticed the intake manifold was dark and dirty on the far right side. The car struggled to start the next day. I took the car back to them and they quickly figured out that there was a gasket that wasn't installed properly and that some packaging had been left behind in the master or slave cylinder. Who knows what they actually did but all those issues did resolve, minus the rough start the leak. I took the car back a second time for the starting issue and nothing was really done, just suggestions of cleaning the throttle body, and making sure the spark plugs that I installed were properly gapped, which they were. This is when they started sticking to the phrase "if the starter is cranking, then it works". Didn't matter that this brand new NAPA Premium Plus Starter (2446993) sounded horrible as it struggled to crank. When I was leaving I noticed my check engine light came on, when it never had been before. They either forgot to reconnect a sensor or they disconnected something without knowing it, I let them know and they fixed it. A few days later I took my car to a family recommended mechanic. The first thing he noticed was that my flywheel looked to be taking damage, and that my axle seals were leaking. I took my car back to Tuffy's for a third time, and they confirmed the leaking axle seals, and claimed that they either mistakenly ordered the wrong ones, or that they were given the wrong ones. They fixed the axle seals and on the rough start they again gave me the line "if the starter is cranking, then it works", so they recommend the following. Remove/Replace Direct Fuel Pump Module Assembly $805 Adjust Valve Lash, Valve cover gasket, NGK High Ignitability Spark Plugs $697 I declined these services and I ordered a Honda Denso OEM fuel pump module assembly, and replaced it myself. After install, there was absolutely no change. The car's rough start issue remained. On February 21st, my clutch pedal had once again lost pressure, and so I brought the car back to them once again (4th time); thinking everything would be covered since they had done all the clutch work, but they quoted me the below. Remove/Replace Clutch Hydraulic line, 3/16 copper brake line, and brake fluid $209.45 I declined these services as well, and took the car back to the recommended mechanic and he said the issue was actually the slave cylinder. Dealing with Tuffy's was pointless, so I had him replace the slave cylinder (paid for the part and labor again) and I also had him go ahead and fully diagnose my starter issue at this point. The starter turned out to be faulty. Thank god the NAPA that Tuffy's had purchased it from was able to provide me with the lifetime warranty on it, and they gave me a new one. I had it installed with a NEW flywheel to ensure this didn't damage the new starter. After all this, my car starts up fine now; no clutch pedal issues. The only items that haven't gone bad that Tuffy's installed are the clutch master cylinder and the tie rod, but I have no confidence in them based on how everything else went.

Tuffy's was able to get my battery changed on short notice and on a Saturday nonetheless…read more Definitely would come back here as they have a good staff and is one of the few places you don't have to wait hours for service.

I recently had an outstanding experience at Tuffy on Central Ave in Toledo, OH, while getting new…read moretires. From the moment I walked in, the customer service was exceptional. The staff was friendly, knowledgeable, and genuinely eager to help. They took the time to understand my needs and provided recommendations tailored to my budget. The cost of the tires was not only competitive but also exceeded my expectations, making it a fantastic value for the quality I received. The installation process was quick and efficient, and they made sure to answer all my questions along the way. I left feeling well taken care of and fully confident in my purchase. I highly recommend this shop to anyone in need of new tires, tire services, or any other services you need for your vehicle. They truly go above and beyond for their customers!

Jim took good care of me, had me and my family in and out quickly. Had a tire losing air, they…read morefixed the leak and got me on my way to enjoy the rest of the day in no time at all. Thank you!

All the staff at this Tuffy is extremely helpful, honest and friendly. Because it is a small…read moreoperation, the employees take the time to talk to you and explain what needs to be fixed. I recently had a headlight socket and sway bar links replaced and the quote they gave me was around $50 cheaper than I got elsewhere. I will never take my car to the dealership again. Also there are corporate and local coupons online! I would have given 5 stars if there were a nice waiting room, but its just a little foyer with a few seats. Great service and prices!!!

horrible work and service ! my son had to take his vehicle back 4 times ! is this place even…read morelicensed ? dont even waste your time or money !

The best people! Helped me out of a roadside flat ... sent someone to air up my spare and fixed my…read moretire in town and all this without asking anything ! I was traveling with my dog and I am in my 70's .. they were wonderful!

Awesome guys super quick and super friendly! Explained everything beecher they did it! Thanks again!read more

Highly recommended auto repair shop! Great customer service, knowledgeable staff, and caring…read morecompany overall.

Took my car in to get estimate on basic brake repaire..I receive a quote of $1,200+ had paper work…read moresent my son inlaw who had just seen the car but didnt have the time to fix it..My son in law adviced me not to. So i had the car transferred to another place.He did a great job on my breaksand few other things on my car andthe bill came too less than $200 . I highly suggest shopping around

I took my daughters car in to have it checked for ABS error codes (that a local auto parts store…read moreid'ed with a scan) and to have TPM sensors replaced. Unfortunately, it appears the tech at the parts store cleared the error codes, so the ABS will remain until it triggers another error. The tire sensors were changed and the pricing was exactly what they said it would be. I will use this shop again for our other vehicles.

I went to Kruse for an oil change today. My engine light is on and I didn't mention it to them. I…read morepaid a FRACTION of the cost for my oil change that other places charge - AND I got a reason for my engine light being on - a very specific reason. A little background - I took my car to Tom Kelly Buick a month ago and without even diagnosing, Kelly said they were "positive" the catalytic converter needed to be replaced (not even 60,000 miles on the car) and gave me a quote of about $2700 - just for the part. I felt Kelly was not being honest with me so I did not acknowledge their quote. Today, Kruse proved me right! Not only did Kruse give me a specific reason related to an exhaust leak (which isn't even CLOSE to what Kelly would have robbed me for). Kruse went way above what I expected with their HONESTY!!! THANK YOU, KRUSE AUTOMOTIVE! You have earned a customer for life. I will refer EVERYONE to this locally owned business!!! Kruse - you have my loyalty