Would HIGHLY RECOMMEND, people we very nice and polite And professional. Did not try to sell…read moreunnecessary things and made sure you saw everything that they did. I just got the standard oil change and it was one of the cheapest price wise that I've had in a while, not to mention that we were in and done in around 10 minutes. Very very impressed, definitely going back when I need stuff done. Definitely a in my book!!!!!

Stopped into the Edwardsville Valvoline for an oil change while doing some lastminute shopping…read more Pulled up behind the shortest lane after being waved to do so. Got all the preliminary work done, popped the hood and patiently waited for my turn. Shortly after, I was asked to move over to the other lane and I did so. Maybe 10 minutes later, the young man who checked me in came and asked me to move back to the other lane because a gentleman in a minivan felt he should was and should go first. I don't believe this gentleman was even in line before I got there and commented on this to the service tech. I told him I was not moving again and he informed he would tell his boss. Shortly after this encounter another male tech, assumed the boss, came strutting over to my vehicle. He told me he had checked the video and it showed the minivan had arrived prior to me. I told him I didn't believe so because I pulled in behind the white car now sitting next to me. He told me, and this is a direct quote, "I don't know if you are a liar or old and confused, but I'll let it go this time." (My Siri, which I was setting reminders on, caught the whole conversation.) I told him that wouldn't be necessary because I'll would drive on through, without service, after the truck in front of me was finished. Which is what I did, after pausing for them to close my car hood. $101 and some change will go to another business with more organizational skills, better management and customer service skills. Will never use this business again.

Warning: Do NOT Trust This Shop Got an oil change here in…read moreJan 2025. Hours later, my engine failed -- turns out they didn't reinstall the oil ring or cap, and all the oil leaked out. The owner, Tom, dragged out repairs for over 3 months, blamed everything but the real issue, and tried to avoid going through his insurance. He even told me to lie to Mitsubishi about a recall to avoid fixing the damage. A Car-X location has confirmed my vehicle was unsafe to drive and documented serious damage (axle throwing grease, burned mount hole, etc.). I also have additional findings from a Transmission repair shop. I chose Troy Car Care based on a Groupon and the Napa Car Care Center sign on their site, but Napa told me they've had no affiliation since 2022 -- totally misleading. I'm filing a complaint with the Illinois Attorney General. Save yourself the stress -- go somewhere reputable.

From the owner: Veteran owned and operated. Everyday discounts for military and first responders. Our overall goal…read moreis to inform you of maintenance for your vehicle and repairs needed. We are NOT here to upsell you on items you don't need.

I am not confident they did the work they said they did. I never felt the car move, as is usual…read morewhen changing the oil filter. I know they didn't check the air in the tires. And the sticker they gave me for the windshield had the same mileage (8 miles different) as the previous sticker.

The teenagers they have working here are so unprofessional. Talking to each other about "uppies"…read moreand their lunch break. One of them asked the other guy to finish out Bay 1 (which is my car) and he said "if you ask." If i have to ask it will not be nicely. It took me an hour to get an oil change. One of them took out my air filter and smacked it around in his hands for 5 minutes before showing me and asking if i would like to replace it. One spilled coolant all over my engine. I had to ask them TWICE to NOT touch my nitrogen tires. I knew i should check under my hood when i got home.

I had an issue with the linkage bushings which also required a transmission cable swap. They…read moreoriginally tried an aftermarket part which would not stay in place and I was stuck in the middle of the road unable to move anywhere. I called Dobbs in no more than 10mins they arrived with a mechanic in Tow. He drove my car back to the facility, they ordered the factory part which fit more snug and held on better and everything has been great since. I have had service done here several times and though sometimes it seems costly the service and lifetime warranty make it worth it. They always do a really great job!

Where to start, a tech picking and eating his own snot in my car for 10-15 minutes after closing, a…read morewoman who's clearly never worked a car store counter in her life or the fact they fired the only competent manager this place had for an absolute dunce.

While driving from Texas to Springfield,Il my pickup started making a noise near Troy,IL, I pulled…read morein to this location and the service writer and a technician found the cause of the noise , fixed the problem and had me back on the road in minutes. Thanks again guys for your professional approach to solving my problem.

We want to say Thank You so much to Aaron. Our kiddos car had an unexpected leak this morning…read more Couldnt find the source of it and it was to big of a clear puddle to be just a/c condensation. Instead of driving car back home to triage it and in fear of making the problem worse or causing a worse situation on the highway, we stopped into Troy Meinkee and Aaron greeted us immediately outside. Asked if he could help. We explained what was going on to him. He put the van up on the lfit and found the problem within seconds. The a\c line was clogged and had just unclogged itself. Thank you Aaron for helping out with this big worry at the time. Better to be safe then sorry. Big Thanks to you for caring. We will be back for future needs.

They're lazy they would be closing in an hour so no time to do a 30 min oil change. No customers…read morewere there but I was told it wouldn't be today. So I'll go somewhere else when it closes down or they fire the management maybe somebody will learn something but I doubt it

Went in today 1-11-23 for truck and trailer pm. All was well. Pulled out and seen trail of fuel…read more Raised hood fuel filter was loose not even finger tight. Checked trailer it had not been greased. Wonder what will show up next. No excuse for such piss poor service this speedco emergency last resort double check before you leave check again only

I have never had a negative experience at this location! They are always quick and don't try to…read morepush unneeded services on you while you are there like other places. January is always the one who seems to help whenever I roll up for services and she is amazing. She always gives the best suggestions and makes sure you leave there feeling like you were fully taken care of. I love this location and will keep coming back as much as I can when needed!

Got a full synthetic blend change, fuel line treatment; and new whispers for less than $200! They…read morealways get me right, and I just bought this car with some high miles but I plan on keeping and restoring her. Thanks Valvoline

Good ethics in auto repair have been hard to find, like since cars. With that in mind, I am happy…read moreto say that I would highly recommend you give them the opportunity to service your vehicle with care, kindness and professionalism. I have had multiple issues dealt with throughly and at very reasonable cost. Thanks Vern's.

Had an on going electrical issue in an older vehicle. Verns Automotive did an outstanding job in…read moretracking it down. Thank you

Absolutely Worst place to go to see what's wrong with your car. Took the car up there was sitting…read morefor 3.5 weeks, drove by and never once did it move. Finally had enough went up there and the gentleman working was rude as soon as i walked up, and said oh yeah we lost your number and information. Who the hell loses information?! Then he proceeds to shoe me off with his hands. His name was BOB. ABSOLUTELY NEVER GO HERE!!!!

No matter your make or model, Ralph's excellent mechanics will diagnose your whip, and get you back…read moreon the road. No unnecessary "repairs`", no "padding" the bill. Just food straight up honest business! We have 5 vehicles in our family fleet, and they all go to Ralph's for repairs. Feel confident that your vehicle is in good hands here!