Would HIGHLY RECOMMEND, people we very nice and polite And professional. Did not try to sell…read moreunnecessary things and made sure you saw everything that they did. I just got the standard oil change and it was one of the cheapest price wise that I've had in a while, not to mention that we were in and done in around 10 minutes. Very very impressed, definitely going back when I need stuff done. Definitely a in my book!!!!!

Stopped into the Edwardsville Valvoline for an oil change while doing some lastminute shopping…read more Pulled up behind the shortest lane after being waved to do so. Got all the preliminary work done, popped the hood and patiently waited for my turn. Shortly after, I was asked to move over to the other lane and I did so. Maybe 10 minutes later, the young man who checked me in came and asked me to move back to the other lane because a gentleman in a minivan felt he should was and should go first. I don't believe this gentleman was even in line before I got there and commented on this to the service tech. I told him I was not moving again and he informed he would tell his boss. Shortly after this encounter another male tech, assumed the boss, came strutting over to my vehicle. He told me he had checked the video and it showed the minivan had arrived prior to me. I told him I didn't believe so because I pulled in behind the white car now sitting next to me. He told me, and this is a direct quote, "I don't know if you are a liar or old and confused, but I'll let it go this time." (My Siri, which I was setting reminders on, caught the whole conversation.) I told him that wouldn't be necessary because I'll would drive on through, without service, after the truck in front of me was finished. Which is what I did, after pausing for them to close my car hood. $101 and some change will go to another business with more organizational skills, better management and customer service skills. Will never use this business again.

Warning: Do NOT Trust This Shop Got an oil change here in…read moreJan 2025. Hours later, my engine failed -- turns out they didn't reinstall the oil ring or cap, and all the oil leaked out. The owner, Tom, dragged out repairs for over 3 months, blamed everything but the real issue, and tried to avoid going through his insurance. He even told me to lie to Mitsubishi about a recall to avoid fixing the damage. A Car-X location has confirmed my vehicle was unsafe to drive and documented serious damage (axle throwing grease, burned mount hole, etc.). I also have additional findings from a Transmission repair shop. I chose Troy Car Care based on a Groupon and the Napa Car Care Center sign on their site, but Napa told me they've had no affiliation since 2022 -- totally misleading. I'm filing a complaint with the Illinois Attorney General. Save yourself the stress -- go somewhere reputable.

From the owner: Veteran owned and operated. Everyday discounts for military and first responders. Our overall goal…read moreis to inform you of maintenance for your vehicle and repairs needed. We are NOT here to upsell you on items you don't need.

I have gotten my oil changed here several times and the workers are all very friendly and good at…read morewhat they do. I have never waited for more than a few minutes. Their staff also go above and beyond the call of duty. During the recent cold snap, the battery in my truck died, leaving me stranded at home when I needed to be heading to work. I live close to Valvoline so I walked there to see if I could get a new battery. The staff member that assisted me found that they didn't have the particular battery I needed in stock, so he offered to drive me back to my apartment and jump start my truck so that I could get to work. When I went back to the shop the next day a new battery was waiting for me. In a time when bare minimum service is the norm, the staff at the Glen Carbon Valvoline Instant Oil Change are a refreshing return to people who actually care about helping their customers.

I am not confident they did the work they said they did. I never felt the car move, as is usual…read morewhen changing the oil filter. I know they didn't check the air in the tires. And the sticker they gave me for the windshield had the same mileage (8 miles different) as the previous sticker.

Went in for an alignment and was told a variety of prices A through B. I was charged above that…read morewithout explanation. I was called being told I had a bump in my front right tire but they did not provide photos or evidence of that. Tire was driving perfectly fine after the alignment. They also said the struts were leaking heavily. There was no liquid of any kind leaking from the bottom of my vehicle before or after picking and dropping it off. Eric was the one who charged us and was assigned to my vehicle. He was not compliant or kind in anyway. Heavily doubt I will by coming up here and suggesting this location to anyone.

Came in with a brake issue and was quoted $1300 for new rotors, pads, calipers, hoses, everything…read more Took it to my regular mechanic who's further away and he replaced a hose for $75. Same price that Dobbs charged to give me a quote. Ripoff.

While driving from Texas to Springfield,Il my pickup started making a noise near Troy,IL, I pulled…read morein to this location and the service writer and a technician found the cause of the noise , fixed the problem and had me back on the road in minutes. Thanks again guys for your professional approach to solving my problem.

We want to say Thank You so much to Aaron. Our kiddos car had an unexpected leak this morning…read more Couldnt find the source of it and it was to big of a clear puddle to be just a/c condensation. Instead of driving car back home to triage it and in fear of making the problem worse or causing a worse situation on the highway, we stopped into Troy Meinkee and Aaron greeted us immediately outside. Asked if he could help. We explained what was going on to him. He put the van up on the lfit and found the problem within seconds. The a\c line was clogged and had just unclogged itself. Thank you Aaron for helping out with this big worry at the time. Better to be safe then sorry. Big Thanks to you for caring. We will be back for future needs.

Went in today 1-11-23 for truck and trailer pm. All was well. Pulled out and seen trail of fuel…read more Raised hood fuel filter was loose not even finger tight. Checked trailer it had not been greased. Wonder what will show up next. No excuse for such piss poor service this speedco emergency last resort double check before you leave check again only

I called for service. They only service trucks, not cars but they were very helpful. They gave me…read morethe number to 2 companies that might help me. They even inquired as to our safety, since we were on the interstate. Couldn't service my vehicle, but still willing to help any way they could. Great service.

I have never had a negative experience at this location! They are always quick and don't try to…read morepush unneeded services on you while you are there like other places. January is always the one who seems to help whenever I roll up for services and she is amazing. She always gives the best suggestions and makes sure you leave there feeling like you were fully taken care of. I love this location and will keep coming back as much as I can when needed!

Got a full synthetic blend change, fuel line treatment; and new whispers for less than $200! They…read morealways get me right, and I just bought this car with some high miles but I plan on keeping and restoring her. Thanks Valvoline

Had an on going electrical issue in an older vehicle. Verns Automotive did an outstanding job in…read moretracking it down. Thank you

Stopped by on the chance they could help me out with a tire. They were all busy but stopped and…read moretook care of me in short manner. It was a small job and interrupted their morning but it didn't seem to matter. Will recommend in the future.

Absolutely Worst place to go to see what's wrong with your car. Took the car up there was sitting…read morefor 3.5 weeks, drove by and never once did it move. Finally had enough went up there and the gentleman working was rude as soon as i walked up, and said oh yeah we lost your number and information. Who the hell loses information?! Then he proceeds to shoe me off with his hands. His name was BOB. ABSOLUTELY NEVER GO HERE!!!!

No matter your make or model, Ralph's excellent mechanics will diagnose your whip, and get you back…read moreon the road. No unnecessary "repairs`", no "padding" the bill. Just food straight up honest business! We have 5 vehicles in our family fleet, and they all go to Ralph's for repairs. Feel confident that your vehicle is in good hands here!