I can honestly say that the Service Department here is outstanding. I had a great experience…read moreordering a lower fairing for my ZX-14R and getting an appointment to have it installed. Great communication and was treated like family! Also, the Parts manager was outstanding, making certain that the correct part and color was ordered.

Branden ruined my life! He sold me a 2015 YAMAHA FJR1300ES. That should be a good thing, but it's…read morethe way he did it that was shady. First off, he was the only person on the sales floor that was dressed like I was. Jeans, hoodie, might have needed a shave... You know, like a regular person. There was nothing about him that looked as if he would be a home wrecker. Classic wolf in sheeps' clothing ruse. I guess it's true, looks can be deceiving! Secondly, he got me financed! How the (expletive deleted) did that happen? It wasn't even one of those 'sell your soul' interest rates. I'm not sure what kind of black magic he practices, but it's damned effective! Thirdly, not only did he take my wife's bike in on trade, he somehow got it paid off! Pretty sure we owed more than the national debt on it, but he made it work & still had positive equity left in it to use for part of the down payment. Who does that? Lastly, through no fault of his I had to make multiple trips to the DMV & my local town hall to sign over my first born and so on and so forth. But every time I walked through the door he treated me like it was the first time I'd ever been there and that he wanted my business. Weird right? Here's where he lost that final star. Since taking delivery of the bike, I've had females throwing their numbers and panties at me. Nonstop! I try to tell them I'm married but they don't care. They just keep sitting on my bike and asking me to take them for rides! Branden KNEW this was going to happen!! And that's why I can only give 4 stars. If you go there for a bike, ask for Branden. He might be able to ruin your life too. *I am not a paid endorser of New England Cycle Center. All I got from them was a great deal on a great bike from a great salesperson.

Great work, excellent communication and they finished ahead of time! Thank you! We will be back!read more

I have been coming to this store for all of my bicycle needs for over a year and these guys are…read morephenomenal. Keith, Jacob, and Ian, along with the rest of the crew have always been the best. they are constantly attentive to my needs and they do work in a timely fashion. Couldn't be more appreciative of their professionalism.

My boyfriend & I rented a pair of cruiser bikes this weekend to explore the Hartford area. Coming…read morefrom NYC, we weren't sure where to go exactly but Joseph and his team were more than accommodating and gave us a few fantastic suggestions; they really couldn't have been more friendly and helpful. We started off going towards the river front (which was beautiful) and from the boathouse we biked into the old Colt factory, stopping in at the Thomas Hooker brewery. Fantastic little spot to stop- it was game day so there was a lot of enthusiasm and energy. We biked through Bushnell park and eventually ended up in West Hartford at Blue Back Square before turning back into the city. The bikes were perfect throughout, well maintained and comfortable to zip around in. Cost wise, its an incredible deal. 20$ a bike for the day and 1$ bike locks. Renting through BiCi was such a great way to spend a day in Hartford. Great service. Great bikes. Great advice. 12/10 recommend.

Great Experience and Great Service!!! On short notice I needed service on my bike that I haven't…read morerode in years because of car issues. He helped me pick out the right helmet, tires, and breaks for a bike I had no real knowledge of that was a gift. He definitely takes pride in what he does and is in this business because he enjoys it. Thank you both so much for all the assistance!!!! Highly recommend this business with high integrity!!! If your bike needs any service or you have questions stop here!!!! Definitely the only bike mechanics I will be going to from now on!

They are VERY overpriced, they charged me $1000 to fix minor things on my 2 folding ebikes, one…read morebike keeps unclipping where the bike folds up at so it can't be used until Fixed I told her that, instead of checking it she says it's fine & does all the maintenance on the bike that I CANT NOT RIDE because the bike will unfolded on me as I'm riding, she called me & said the bikes were ready & did not once think to say I couldn't fix the clip, so now I'm stuck with a bike with new parts on it but I can't ride it. I just basically spent my money not to be able to ride my bike..... mind you I just got a water pump & timing belt done on my car for the same price she just charged me to change breaks tires & chains etc small things on a BIKE, I also brought my own breaks & tire

Amazing staff and service. True professionals. I'm so glad I didn't buy a cheap bike online.read more

I've just recently bought a beautiful Ducati Panigale S from this shop. I don't usually write…read morereviews but felt like I had to in this case. I looked at some of the other reviews written and I couldn't agree more. This is a terrific shop; great sales dept. (Dan) and the owner (Dave) are both super friendly and laid back. His daughter works there and is also very friendly. They have two beautiful and VERY friendly Golden Retrievers greeting customers as well. I mention all of this because it puts one at ease when you're there browsing / shopping. Full disclosure: I've been browsing there for a couple of years; I've stopped in quite a few times. I never felt pressured or annoyed by Dan or anyone there; they are super laid back. So I finally decided on buying a Ducati and the whole process was handled so well, from beginning to end. I've also had the service dept. install some mods for me and change out the rear sets, etc. Again - even the guy I dealt with in the service dept. was friendly and helpful. I read in one or two of the reviews that people were traveling pretty good distances to shop here and get service done on their bikes. I guess I'm extremely lucky to be about 7 miles (15 mins) from New Haven Power Sports.

Whatever you do, do not go to New Haven Powersports for service or to buy a motorcycle. At the end…read moreof March, they put a used kickstand on my 2011 Ducati Diavel. Two months later, I got on the bike and the kickstand fell off, causing very minor damage. The bolt was not secured properly, and the kickstand itself was perfectly fine and intact--the problem was their installation. I called the service manager, Will, and he told me I could get the bike towed and that he would find prices for me to replace everything. I explained that the issue was not a failed part, but that it had not been put on correctly. I wasn't satisfied that the discussion would lead to a resolution , so I called the owner and explained what happened. The owner asked for pictures, sent me a text message telling me where to send them, and said they would follow up. Instead, I got a phone call from Will threatening me and saying I had gone behind his back. He told me it was a used part, not to come to his department anymore, that they were not servicing my bike, and that if I came there they would have me arrested. When I asked to speak to the owner, he said the owner did not want to talk to me and that he was talking to me instead. I only wanted the stand fixed so I could ride my bike, but instead I was met with hostility, threats, and refusal to take responsibility. Based on my experience, I would strongly recommend taking your business elsewhere.

Great selection, location and people working there. New and used Harley Davidson motorcycles in…read morestock.

I trade in my perfect 2020 soft tail bike for a nightmare of a 2018 street glide. First, bolts…read morecame loose and I had to return it to get fixed. I picked up my bike on 5/31 and took off, I go home, and find out that underneath my bike was a missing transmission bolt. I end up calling them, telling them the situation and they say sorry, and to bring it back to the dealer. Now June 1, my birthday, I decided to ride my bike, I heard a noise and then a pop, bolts came out, I lost power, a burst of heat came out, which melted my lights underneath, and something started leaking, I had to have my bike towed. They were closed on Sunday & Monday, and when I spoke to them today they had a very nonchalant attitude about it. My understanding is that safety is number one, when you purchase a bike, they are supposed to check everything and make sure everything is in place, I feel that I bought a lemon. The first time they should have checked was when I got the bike, the second time should have been when I brought it in for the bolts to be tightened. Now on the phone with the same guy, very nonchalant saying they can only pick up my bike on Thursday. This is the experience I am having at Harley Davidson in Hartford. I wanted to share with everyone my experience. I have had my bike for 3 weeks and have not even enjoyed it. I feel like they do not care. Stay tuned I will keep everyone posted.

Chris is a master of his craft. Very professional and personable. Prices are extremely fair versus…read morewhat you would get quoted at a body shop.i highly recommend Chris if you are thinking about getting a dent removed from your vehicle.

Highly recommended option vs. typical body shop. Chris repaired damage to the R/R bumper of my '18…read moreSubaru Outback. Perfect result. Work done at my home in less than one hour. Very resonable expense. Two local body shop recommended bumper replacement. 15X the expense of Dentfix / Chris and in / out inconvenience at shop. No brainer.

We bought a Harley Davidson 2024 Tri-Glide ultra from Hartford Harley-Davidson August 2025…read more The sales department was very helpful and knowledgeable. We did have a few We Owes but the Service department corrected all issues to our satisfaction. We also had to add a few extras, and the Parts department was very helpful with our purchase, which the Service department installed for us while our trike is in winter storage. From our Salesman, Parts Department, Service Department, the girls in the Clothing Department, Business Manager, to the Sales Manager, all went above and beyond for us, we would recommend Hartford Harley-Davidson to fellow riders.

As always, the team in Hartford Harley is on point from getting welcome walking in the front door…read morethe GM Zack saying hi we had breakfast with the hog chapter there today which was nice. Jen and Jo up in the apparel department are always friendly and willing to help. Then over a parts Marco and Steve took care of us today making sure we get the right parts for our bikes as well of all the sales team members saying hi talking with us. And let's not forget about Christy walking around making sure everything is going right as well as the great job that Megan did with breakfast today we think all of you keep up the great work.