1. Alicea Towing

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Alicea Towing

5.0 (1 review)
Open • Open 24 hours

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9 months ago

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Junior A.

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CT Auto & Towing

CT Auto & Towing

(17 reviews)

Brought my F-350 with Powerstroke 6.0 diesel that had a crank no-start. This is a great truck, but…read morecan be finicky. I was stumped but the team over there troubleshooted the issue, found the problem, and repaired it quickly. I'm very happy!

They sold me a truck knowing that it had head gasket issues, which is obviously a major problem for…read moreany vehicle. They know enough about automotive to absolutely knew that the vehicle had a bad head gasket(s) BEFORE they sold it to me, but never disclosed this to me. Once I had driven the vehicle a bit it would leak coolant periodically, I brought it back to be checked as to why, all they did was to say they were not sure where the coolant was coming from or why, when they knew that before they sold it to me, it was the head gaskets, yet they sold it to me anyway, knowing that to replace the head gaslets is a massive job - no integrity. So essentially they knowingly sold me a vehicle that has major issues of which the cost to fix, would be massive and render the vehicle to be worthless other than for parts. I also had a repetitive problem of the vehicle not starting, not too long after the purchase. This happened several times. Brought it to them to diagnose and fix. They did neither, yet they charged me for labor 2 times. THey did the exact same thing with another vehicle, will tell you we are not sure what it is, because they dimply do no diagnosis, yet they charge for time. I then brought it to another shop, they diagnosed and fixed the problem which had to do with oil pressure. My feeling is that they completely ripped me off and did so knowingly. They never disclosed that the truck needed head gaskets, and never even tried to truly diagnose the oil pump issues that was causing the ongoing no start problems. They should never have sold me thr truck. They are supposed to be the experts and a customer relies on their integrity. But they ripped me off in more ways than one. I would not advise anyone to purchase a vehicle from them - they are not honest, and do not rely on them for repairs. They will pretend that they did some sort of diagnosis, but actually they did none, but will still charge for time when nothing was accomplished and then give you vehicle back, when no actual and real diagnosis was done at all. That is why I had to take the truck to another shop who diagnosed and fixed the starting problem and at least that problem is now ok. But I still have a truck that they sold me that needs head gaskets to be replaced. If they respond to this, they will say that they did not know about the head gaskets, and that will be a LIE. Any experienced shop knows all about head gaskets. Therefore - they should have done one of 2 things - not sold this vehicle at all except for parts OR 2 - replaced the head gaskets properly and ONLY THEN offered the vehicle for sale. They knowingly sold a bad vehicle and that is pure deception and theft. I am now stuck with a vehicle with bad head gaskets because they wanted to pawn off this LEMON and simply pretend they did not know - OF COURSE they knew. If I have any recourse I will now go to the CT State Attorney General and the DMV and have the matter investigated. A laswuit may follow. DO NOT do business with this company or buy a vehicle from them, they have no integrity.

Alicea Towing - towing - Updated October 2026

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