I just ordered my fourth pair of glasses from this company over a span of many years. They are very…read moreprofessional, friendly, and knowledgeable. I've never had a problem even when I broke my glasses. They were quick to offer a repair without charge. I have to have a special more expensive lens due to being near-sided. I get the glare prevention overcoat for an extra $120 and it makes a difference. Also the glare coating comes with a two year guarantee to replace lens if scratched!! I would recommend this store to everyone. I've tried the advertised cheap and quick glasses stores and even Walmart. Lakeland Optical is hands down the best even if the price of frames is higher.

I have used Lakeland Optical for about 30 years but this will be the last time. I really needed my…read morenew glasses ASAP and everything has been done to NOT accommodate this request. Given the fact that the glasses cost about $1000, you would think Lakeland Optical would expedite the order to get paid. I guess they do not need the money. Plus they get the glasses in on Friday afternoon but I have to wait until Monday sometime to get my glasses. I could have paid a few hundred more at LensCrafters and gotten my glasses within a few hours. Hindsight's 20/20. I wouldn't know because I can't see.

I went to Odom's because I'm having trouble reading things close to my eyes. I got a full check up…read moreand everyone there was very cool and nice. They also play great music. I recommend Odom's 100%

I love this place, the staff is friendly and accommodating, and they have really cool frames to…read morechoose from that I haven't seen in other places around town. This is a local business with a customer service touch you won't get from other corporate stores. Really appreciate all they do.

They don't answer the phone during business hours, nor do they call back no matter how many…read morevoicemails you leave.

Hello All, I am writing this review to forewarn you about…read morethe scam (ageism) that is being ran at LensCrafters at 1000 Highland Colony Pkwy #9007 Ridgeland, MS 39157. My mother purchased two pair of glasses for $455.83 from LensCrafters on 10/03/23. She decided not to pick up the glasses and requested a refund, shortly after purchasing said glasses. She told me that some paperwork was supposedly emailed to me regarding her refund on 10/19/23. Of course, after checking my email for two weeks straight, there was no email or info regarding her refund sent to me. Now, the plot thickens yesterday 11/07/23, when she was trying to call LensCrafters online services to seek info about her refund. Finally, I asked her to let me see what was going on with this refund that she had been trying to obtain for over a month. I was able to reach a LensCrafters online representative who told me that they do not handle any in-store purchases, only online purchases. I decided than that someone had been giving her the run-a-round. So, I immediately drove to the store and was greed by Cameron F. Partee, Urgent Care Team Lead. I presented Cameron with the problem and told him that my mother has been trying to get a refund on some glasses that she purchased but never picked up. I gave him the receipt and his reply was that she was never charged for the glasses. I told him that there's the authorization # and that by Charge the balance due is $0.00, all of which lets me know that she was charged. Then this so- called Team Lead told me that she had already been issued a refund. So, I asked him to please provide me with a copy of the refund receipt. He printed out the original purchase receipt. I informed him that this was not a refund receipt. A refund receipt always has a minus sign in front of the amount to indicate that the charge is being refunded. I took time to call my mother's bank to verify that she was indeed charged, and no refund had been applied to her account. He then decided to call another LensCrafters representative in Accountant to assist him. She told him that a check had be mailed out to my mother in the amount of $455.83 on 10/09/23. She advised him to call someone else to obtain the tracking number and delivery date. So, my sister asked him to tell her since the check has not been delivered yet, to simply cancel the check and apply the refund back to her debit card, the original form of payment. According to them, they could not do that. This is when it became clear that they were not planning to refund her money, and I grew very upset that they had been giving her the run-a-round and causing her undo stress. An elderly woman on a fixed income being taken advantage of by a group of money hungry people. How many elderly people have they done this too? A company prolonging people refunds; hoping that they will forget; and keeping their money. The so-called Team Lead, Cameron finally called to ascertain the tracking info for the check. To no surprise the check had not even been mailed yet. Here it is a month later and this Team Lead refused to simply refund her money back to her debit card. Furthermore, when I asked him to speak to his manager and provide me with the phone number to LensCrafters' Corporate office, he nonchalantly said my manager is on leave of absence, and I do not know the corporate office number. I left knowing that this will have to be handled through legal means. I immediately contacted my attorney and will meet with him on Friday. But what I would like to know is how many people out there have they done this too? We must fight for our elderly people. If you have experienced anything like this, please call me @ 601-212-2194. I think it will take a clash action lawsuit to truly rectify this situation. Thank You! Kimberly Ferdinand

Very professional and nice workers. They have a wide range of frames to choose from and they are…read morevery affordable. Their glasses come with a warranty and I had to cash in on mine.

After waiting an hour we looked at our name on the list as being #1 for 30 minutes. We were…read moreinformed they do "purchase, pick up, purchase, pick up" on the signin sheet. Prioritizing pick ups VS new purchases. Time is money they more need more hands and professionals. Only three people working and a few hiding in the back looking busy after having plenty of time to observe. On our way to Stanton.

Recommended highly by the optical shop I visited. Very convenient. Accepted walk-ins. Thorough eye…read moreexam and refraction. Very pleased with the resulting glasses. Friendly Dr and staff.

Doctor is nice, staff is rude on a regular basis. Was given…read moreextra samples per doctor approval and told, here are your samples, but they arent the right prescription. Basically saying take it or leave it. Ordering or asking for help is a sarcasm loaded event and if it didnt happen so frequently, I could understand a bad day. Do not recommend. Will charge you to show you how to put in contacts and if you question them, they will say, dont get contacts, if you dont want to pay. Very, very rude.

In "how to lose a customer in 20 seconds" today, I am in need of new eyeglasses. Saw an optical…read moreshop associated with the ophthalmologist's office I'd just left for an eye infection (not my normal op doc nor city). Decided to look in through the window, first. Walked in (masked up & onion glasses on). Saw a pair I liked and asked did they come in any other color. The young lady who worked there, first asked did I have a script. I said, "Yes, on my phone." She says, "Well, we kinda need you to print it out, first." In my mind "Before what? Looking at frames?" I said, "When I am ready to finalize my frame purchase, I'm more than happy to print it out then." I asked, again, about alternate colors. She said, "Well, when you bring back your printed script, I can look for alternate colors." Wait, what? Let me get this straight, instead of OFFERING to email/air print it, you want me to go somewhere to print this out, THEN you'll look up whether alternate colors are offered on some frames? I get it. I didn't have a PRINTED script, but that does not stop a person from looking for alternate frame colors. I will be taking my effort, $$ and business, elsewhere. I need businesses to do better. This was a customer service FAIL and lost business because I am READY and NEED to purchase new frames (like two months ago.. I keep gorilla glue on me with my current frames.. don't ask). I need businesses to train their people better.