Very happy with Dr. S. I have been a patient since 2013, having been referred to him by a home care…read morenurse. Dr. S takes his time to listen to you and is concerned with your complete health and wellness. He remembers information that I shared about our family and is concerned about our mental as well as physical health. I admire him for taking the time to apologize if he feels he has let me down, and this occurred once and was not entirely his responsibility. Dr. S. is not only a doctor, but a friend. Thank you for being an understanding and caring human being.

Dr Subhasis Maitra is unquestionably the best physician I have ever had and I am a retiree. He…read morelistens to you, gets to know you, takes time with you and is an excellent and very intelligent reference for anything health related. When I had to leave a message for 'on call' he was back to me within a couple hours and listened patiently and spent all the time needed until all my questions and concerns were addressed. Additionally, he is truly a kind, caring and thoughtful human being. My husband and I will stay with him as long as we can!

Dr Lucia Gregorio has been my PCP for over 20 years. A number of health issues have come up during…read morethis time and I've always felt comfortable with Dr Gregorio. She stays current on medical advancements and changes in her field, and I am very confident in her competence. I also appreciate that Dr Gregorio listens and explains things clearly. She allows me to be a partner in my own health care, advising without chastising. Another thing I really love is that office staff actually answer the phone at Estrella Internal Medicine and Geriatrics - a rarity these days! Thank you, Dr Gregorio and your awesome team! Bobbie O'Connell

Wow, people do not appreciate my doctor for the excellent physician she is. So since I was a…read moremedical office manager and a professional medical transcriptionist for more years than I care to think about. I know a good physician when I see one. So I am writing this review, as I find it hard to believe some of the negative remarks I have read in reviews of her office. So I want to put some things straight. I am retired. TYG (Thank you God.) I think I need to explain some things. Doctor Gregorio is an Internist who specializes in medicine for the aged. That is what Geriatrics means. Not every physician specializes in medicine for the aged. I am 69 years old. I know old when I see it. I don't want to see a pediatrician. Although, kids and old folks have different requirements than your run of the mill adult, and react differently to medication. There are a few medications that I took for years and can no longer take because of the changes in my body, and my body's chemistry. Dr. Gregorio is more likely to know all of that kind of stuff and takes really good care of me. Plus, I have a complex medical history and I have some complex medical issues, most seniors do. To give you an example, I live in a senior community and I listen to people talk about their medical problems and how long it takes for them to get an appointment with their doctors. The average is 4 to 6 weeks. Guess how long it takes me to see my doctor, as long as it is Monday through Friday between 9:00am and 5:00 pm, and I have a problem, I get in my car and go to her office. She told me she is my ER between those hours. If it is after 6:00pm or Saturday or Sunday, to go to the ER, they will get a hold of her. I feel that this is a workable solution to all of my medical issues. She also has referred me to some excellent physicians in other specialist fields. I have several. They actually seem to talk to each other which also makes me very happy, medically speaking. There is something else she does, she teaches medical assistants and nurses, yes she does. Good physicians are not "Doc in the Boxes," and as far as answering medical questions she prefers face to face not on the phone where things can be misconstrued or misunderstood. I happen to agree with her. So, if her phone is busy or they don't answer on the second ring, she takes walk-ins if you are already her patient. What that means to you folks who haven't seen her yet is you have to make an appointment for your first visits, you might even have to go in twice for that first visit because she will probably be wanting some blood work and other fun things like that so she can get a base line on your medical needs and she will want to talk to you about it. So, if the office cannot answer your call on the second ring stay on the line they will get to you, and if you want my opinion, and even if you don't, you should wait until they get to you on the phone. I sleep better at night because she is my doctor. You would sleep better at night too if she were your doctor. Last and not least of the things I read, "She should get off of her lap top." Sorry I had to laugh at that. She will never be able to do that. You no longer have a paper chart folks, your medical records are now in that big computer in the sky. Why you may ask? Thank your government for that. It is now all EHR that stands for Electronic Health Records, she is writing her notes about your office visit, she does a good job of it, some are still struggling with that. There are some advantages and disadvantages to EHR. Remember hurricane Katrina, New Orleans was under water, and all of the medical records were destroyed due to flooding, all those medical records are gone. EHR go to a server that may or may not even be in the same state as you and your doctor. So don't worry about her and her lap top. She is entering her notes while it is fresh in her mind, just like she used to write in your chart, as a matter of fact she is typing in your chart. I just thought I would explain that.

I rarely leave negative reviews, but I feel other patients should be aware of our experience…read more My father is 82 years old, diabetic, and on dialysis three times a week. On June 24, his pharmacy notified us that his medication required a prior authorization from this office. Because the authorization was not completed and the medication was medically necessary, we had to pay out of pocket to ensure he did not go without treatment. Since then, we have called the office numerous times, spoken with multiple staff members, and repeatedly explained the urgency of the situation. Despite multiple follow-ups and escalations, the prior authorization was still not completed in a timely manner. We were even hung up on during some of our calls, making an already stressful situation even more frustrating. At no point did we feel that the seriousness of my father's medical condition was being taken seriously. What is most disappointing is that my father, an elderly patient with significant medical needs, has had to endure the stress and uncertainty of this situation. He is fortunate to have family members who can advocate for him, make repeated phone calls, and navigate the healthcare system on his behalf. I cannot help but think about patients who do not have that support. No elderly or medically vulnerable person should have to fight this hard to receive a medication they have already been prescribed. It is deeply concerning that clinical issues like medication prior authorizations appear to be handled through a call center that is unable or unwilling to appropriately address urgent patient needs. Patients deserve timely communication, compassion, and a process that prioritizes their health--not repeated transfers, unanswered requests, or disconnected calls. The way this office has handled this situation has been unacceptable. I am sharing our experience because I genuinely do not want another patient or family to go through what we have experienced. I sincerely hope this practice improves its prior authorization process, communication, and overall care for medically vulnerable patients.

I've Been a Patient Here for Years, and the Care Has Always Been Exceptional…read more I have been coming to this doctor's office for the past few years, and every visit has been a positive experience. The entire staff is consistently warm, welcoming, professional, and genuinely caring, which makes such a difference. The office is always clean and has nice decor. Katrina, NP, is simply the BEST! She is friendly, compassionate, knowledgeable, and incredibly competent. She always takes the time to listen carefully, never makes me feel rushed, and addresses every concern with kindness and respect. I truly appreciate the exceptional care she provides. She provides the same great service on Telehealth appointments. I know some people mention that some providers occasionally run behind schedule, but if they're running late, it's because they're giving the patient before you the same exceptional care they'll give you! The company may only allow appointment slots that are 10-15 minutes, but many patients have complex medical concerns that simply can't be addressed that quickly. I'd much rather wait a little longer than feel rushed through my appointment. As a medically retired registered nurse, I recognize quality healthcare when I see it. Katrina, NP exemplifies the kind of provider every patient hopes to find. I am grateful to have her as part of my healthcare team and highly recommend her and the wonderful staff at this office.

I'm saddened to leave this review because I genuinely liked this office in suite 103 I appreciated…read morethat they could do blood work in-house, and I decided to become more proactive about my health by scheduling appointments more regularly. Unfortunately, that's when my experience went downhill. They rarely answer the phone, and that same issue seems to carry over to the specialists they refer patients to. I was referred for a sleep study, but no one ever answered the phone to schedule it. I left multiple voicemails and never received a call back. Later, I noticed an insurance claim for a sleep study diagnostic that I never had. I called the sleep office with no answer, so I contacted my primary care office. They told me they would look into it and get back to me, but I never heard anything. My blood work also showed some abnormalities, so I was referred to an endocrinologist. I was told to wait for them to call me to schedule an appointment. Weeks went by with no call, so I followed up. I was told it was strange and that they would send the office a message and have someone contact me. It's now been over a month, and I still haven't heard from anyone. I'm done with this office. I made the decision to take my health more seriously, and instead of feeling supported, I felt ignored and dismissed. It shouldn't be this difficult to get the care you need.

I would suggest looking elsewhere, especially if you are a woman. After my last visit , I walked…read moreout of the building not knowing how my visit about my healthcare turned into a political sexist exchange. Immediately changed care providers!!

I've been going to Trinity for almost 3 years now. I love Dr. Padma and ALL of the staff here. They…read morehave literally saved my life!!! Very understanding and a family like approach to their patients. I cannot say enough ever. Thank you Trinity for saving my life!!

I went to this place for about 2 years. I loved the general staff here. They were amazing. Very…read morekind and personable. They made me feel safe and welcome, so I always took a handful of business cards; handing them out whenever I could. I never had a good interaction with P. Aking, however. Since the very first day I met her, she was very stand-offish. She would never answer any of my questions, giving vague word salad or just outright refusing to answer. I agree with another recent review here about R. Aking. You could use this description interchangably between the two with no difference: "Dr Rodd Aking is the worst. He is mean and dismissive and does not listen at all. He already knows everything, and nothing you do is right." Padma always made it a point to try and make me feel small. She would use the same manipulation techniques commonly used by abusers to try and keep me quiet and controlled. As a man with autism and authority issues, I would naturally always push back. This tension eventually culminated in an incident that happened 2 days ago, in which I suffered a panic attack during the height of my treatment. It seemed like a normal day, apart from the fact that there was a new "don't leave your chair" policy. The central air wasn't running (it has problems all the time) so I began to overheat. I ended up vomiting into the trash while waiting for staff to bring me a fan. Padma came in to observe. I asked her if this was normal. She gave a vague answer. I couldn't quite understand what she was saying due to her thick accent, and all I wanted was to be comforted after a horrible panic attack. She left without giving me a simple answer. While she was out, I got up out of my chair to get a hug from another patient. After she sat down in her chair, I sat down on the floor in front of said patient to keep talking, because I was still coming down from the panic attack. Padma came back in and demanded I sit back in my chair. I sat back down and gently explained that I understood it was for safety reasons, but I really just needed some help grounding myself. Due to dissociative amnesia, the details are fuzzy, but this reply resulted in yet another argument. I told her I couldn't keep arguing because the influence from the treatment was so strong. After staring at me silently, with a judgemental look on her face, for what seemed like minutes, she instructed one of the patients to tuck away her bag strap, as it's a trip hazard, before turning to walk out. Keep in mind, I am still HEAVILY influenced by spravato at this point, so I make an offhanded comment about her being unusually paranoid, speculating the possibility of a lawsuit. At that point, she turns back around and threatens to separate me from the group for "disturbing the others." Keep in mind, the other people in the room were in the middle of helping walk down my panic attack and were not at all disturbed by me. I said without thinking "it seems like the only person I'm disturbing is you." in a flat tone. It was not meant in a malicious way. I have a hard time with words and this lack of a filter has always been a problem for me, being on the spectrum. She then told me that I would have to talk to her in her office after the treatment and left. For the next 10 minutes, I tried and failed, to calm down from thinking about talking to Padma in her office. I couldn't handle the anxiety anymore, I was frustrated, I wanted to get it over with, so I walked into her office. Her door was open. She lied to me and said she was in a meeting or something(she was typing in a word processor and very clearly had time to talk,) and forced me out. I finished the session and went home without a single word from her. Today, at the very end of the buisness day, they called my roommate to tell him that I'm now banned from the clinic. They gave no warning, no explaination, no exit plan for treatment, nothing. This clinic is run by two manipulative and greedy people who will be incredibly pleasant to you as long as you ask no questions and pay their fees on time. If you have even the simplest question like "whats the difference between esKetamine and normal Ketamine," they will get offended and tell you to "just google it." DO NOT GO HERE.

My two youngest grandsons are patients here, and I usually go to the appointments with my daughter…read more This is an excellent place with friendly, engaged employees. The providers for my grandsons is De Rekahla, and she is amazing. We never feel rushed, and there is always a short wait. The office has two entrances for sick and well children. The office promotes routine childhood vaccines and limits their practice to children being vaccinated.

My baby would scream for 5-7 hrs per day, arch her back, make a sour face, couldn't sleep flat, etc…read moreall the classic signs of GERD in infants I now know. They kept saying "it's just colic". I changed providers and that one suggesting trying different formulas and wasn't making sense or listening to me when I said we had already tried cutting out allergens. I was also concerned because my baby was bruising easily and quite pale, and I was severely anemic at the time of delivery, I thought maybe she was too. They kept refusing to draw blood and then they finally did and told me "hemoglobin is within normal range". I didn't believe them and asked for the number. 9.0. I ended up utilizing some online resources that suggested my baby 1- had silent reflux or GERD, and 2- was definitely anemic as hemoglobin of 9.0 is not normal. We ended up changing to the Park West location and I really had to twist the doctor's arm to prescribe my baby famotidine or omeprazole as a trial. That doctor became nasty with me and said "if you're willing to chance the side effects then fine". My baby was in severe pain, not sleeping and losing her voice. The famotidine prescription changed her life. She was no longer in pain and turned into a happy baby. Additionally WIC suggested enfamil AR - pleasant peds never mentioned this - and that helped immensely as well, plus the anemia subsided. At our final visit the doctor suggested we allow our baby to scream and cry inconsolably for a night or two to make her sleep thru the night and told us not to feed her until morning even if she wakes to eat. She was an infant at the time. We walked away and never looked back.