I had hail damage on my vehicle on 6-23-23 to the tune of roughly $9k. We hired Olsen to fix the…read morecar. We gave him a check on 9-11-23 from State Farm for the amount of the repair not including the $100 deductible. The estimate was fror 5 days. Olsen took 11 days and cost us an extra $400 in car rental. He then told us we couldn't have the car unless we paid him $400 out of pocket claiming that it cost him more. He promised to submit to State Farm for the additional $400 but we had to pay him $400 right then to get our car. We paid him. It's been two weeks and he absolutely refuses to submit the claim. So basically he charged us an extra $400 for nothing. Would you do business with someone like this if you didn't have to? I also had to snap the interior in the back myself and buy a clip cover for the upper inside right of my car for $25. I wouldn't really call that quality work! The guy Dan or Don who actually runs the place is seemingly almost never there. What you get is a guy with a small child who looks lost. He has no answers and always tells you that you will have to get a hold of Dan or Don whatever his name is.

Horrible customer service! My insurance company contacted Olsen's so they could simply check to see…read moreif the reason my car broke down was a mechanical malfunction or from something causing the damage. This would determine what kind of shop it would go to and if it's a warranty issue or something insurance covers. Seems easy enough right? Wrong. On a Friday morning they towed it to their shop and said it was no problem and would get back to us soon. Called them later in the afternoon and then they say they might not even be able to look at it until next week! On Monday I call and just explain that they just needed to look at it and get back to my insurance company with what they determine as they still hadn't looked at it yet. Which is all they needed to do is look at it! Finally they check it out! And it looks mechanical so there is nothing they can do about it and now it needs towed to Lander. I spoke with my insurance rep and she said that they would pay for the tow over to the other dealership. No problem. I call Olsen's on Monday afternoon and let them know it's covered by insurance and that I have an appointment on Tuesday at 1030 and asked them if they could get it to Lander for that appointment. They say sure and they will get it there first thing in the morning. Call them at 1000 on Tuesday morning and they are not even working on getting it over there because "they are waiting on insurance approval" and "don't have any tow trucks available". I call my insurance agent and she calls them back with the supposed approval they needed but they tell her it's only because of no trucks being available. They are constantly telling lies to different parties to cover their own tracks. Not once did they ever try to contact me or the insurance company if the delay was supposedly only because of needing insurance approval for the tow. Understandably, they are very busy this weekend because of the eclipse but it's impossible to get an honest consistent answer from this company. I'm here visiting family from out of state and by no means has this company helped the situation we are in currently. I would suggest going to basically any other company if you have a choice unless you are ok with your vehicle just sitting at their company until they feel like getting around to it. Horrible!

I dealt with Andrew, the owner, in a profession case, and he was absolutely wonderful. He was very…read moreeasy to work with, and came across as someone who definitely wants to truly help people. Highly recommend his services.

Broke down a few miles from the city... called Andy up and he was a lifesaver it was getting dark…read moreand we were worried about being broken down on the highway. He took the car to the dealership and then dropped us off to grab some dinner. He was so friendly and helped us out when we were in a tight pinch.

Chris got our truck with camper in bed on tow truck seamlessly. Fast response and the best when it…read morecomes to towing!

This company went above and beyond for us today. Our truck broke down pulling a 5th wheel trailer,…read morehe towed both the truck and trailer to the dealership. I would highly recommend them!! Great service!

Windshield wiper wasn't working properly so I took the vehicle to Bulls ConocoPhillips. Mathew…read morediagnosed the problem and got the part ordered for us. In the interim he used his mechanical expertise to make it work for us until the part arrived. Great customer service with a minimal install cost. I would highly recommend this shop.

Helped winch me in an off-road recovery. Experienced, honest, and professional. Straight up guys,…read morewould call again.

We hit a deer around 11pm the other night. Airbags deployed and auto called the police to which…read morethey auto called this tow company which was at the top of their call list for that time. We were still extremely shaken up and unaware they already called this place so we called Gibsons asking if they could wait so we can see if the truck is still drivable. We had an ambulance there and 3 cop cars trying to deal with all of that. The OWNER picked up and immediately gave us an attitude cause we were asking for them to wait. So much happened during and after the accident we've yet to have a second to breath. The owner said "yall are wasting my time" and hung up on us all because we requested the driver (that we never even requested in the first place) to wait to see if we can drive the truck to the exit to save hundreds of dollars. They never informed the cops they canceled nothing. Left us stranded there until an actual respectable towing company had to come all the way out from Casper to save us. Never ever use this horrid company. Especially in the type of business they have, they should understand a situation like this and actually want to help people instead of pinching for money. Hanging up on a customer that you know just hit a deer and the cops requested YOUR company to help with the tow.. is beyond crazy and inhumane. The cops were even dumbfounded with what yall did. Disgusting.

If I could give them 10 stars, I would. Outstanding service! Professional, knowledgeable, timely,…read moreefficient, friendly--just like a kind neighbor. They took good care of my Prius, which is more complex than other cars. Their equipment was clean and in excellent shape--like new. Great experience. They were a bright light in a tough day. What a blessing! Thank you, Marc and Kyle (Kelley?)! I can't recommend Gibson Towing enough!

This place did a fabulous job on adding my brush guard to my Subaru Outback. They were fast and the…read morelabor cost was very reasonable. Highly recommend to anyone looking for a place who installs brush guards or lights. Amazing!

Had car troubles in Shoshone Canyon...totalled my Prius on some rocks. These guys were easy to…read morereach and extremely pleasant to deal with. After they towed my car, I wound up renting a U-Haul & trailer from them. Three guys spent 1/2 hour helping me get the car on the trailer. They weren't going to charge me, but I insisted that they collect an hour @ shop rate. The folks at Finishing Touch are honest, hard-working, pleasant guys. I wish they were located where I live. By the way, Yelp sucks.

While visiting Riverton, my rental car was hit by another car. Tom towed it to his yard, giving my…read morefriend and I a ride in his tow truck as well. When we expressed concern about how we would get back to our hotel in Lander, he asked his wife to drive us. She also drove us around while we secured another vehicle. And she even called me the next day to be sure that I was safely on my way! A lot of people can tow a car, but I've never experienced this level of care and compassion!!

From the owner: Wind River Towing, located in Riverton, is a full service towing company with over 12 years of…read moreexperience. We offer quality customer service with hands-on owners and operators. We have very competitive rates and a variety of towing and recovery services that can help anyone stranded or in need of roadside assistance. We proudly offer a variety of services including: *Towing *Junk Car Removal *Roadside Assistance *Flatbed Towing *Wrecker *Long Distance Towing We will tow your vehicle anywhere in the state. Are you stranded on the side of the road? Do you need a junk car removed? We can help. We are available 24 hours a day, 7 days a week, so do not hesitate to call us for your next emergency. Don't wait for an emergency to happen. Store our number in your cell phone today.