thought I would drop in and see what the flower shop had. from the minute I stepped in the door I…read morefelt welcomed and I was impressed with what this store has to offer. Very friendly and knowledgeable and reasonable prices. I highly recommend popping in and checking it out.

Amazing service and outstanding flower arrangements. Angela, the owner is super nice and very…read moreoutgoing. Love her designs and personality! Great florist, one of a kind!!!

Wonderful Customer service and a true artist. I ordered an arrangement for my granddaughters…read morebirthday and was so very pleased with the result. Outstanding and she absolutly loved the arrangement In the future I will not order from any other florist Janet W.

Outstanding Customer Service. I called and needed help to order a funeral arrangement. Kerri was…read moreespecially helpful and knowledgeable. Thank you Kerri. I called from outside the city and needed special care for an arrangement of flowers for my aunt's funeral as well as assistance to create a card. I received compassionate help and reassurance that my flowers would arrive at the preferred time. I can't thank you enough! Considering I just received the sad news, my ability to make decisions was compromised, however, Kerri was patient and very helpful. I recommend them highly!

The people that work here are super friendly and do amazing work. Highly recommend if you're in the…read moreHamilton and surrounding area.

Iv been ordering from this awesome flower shop for many years. Always beautiful arrangements and…read moregreat service.

Let's start with " buyer beware". I decided to use a florist near my friend's home. I ordered a…read moredeluxe version to endure fullness of the arrangement for her birthday, as I was not able to attend. I received a photo today from my friend along with a picture. I was shocked at the poor quality of the arrangement given what I had paid.($100). I will attach pictures if I can.

I'm in the UK, and needed to find a florist in the Hamilton Ontario area so I could send a friend…read moresome sympathy flowers. It's always one of those things, where you really need to have an open mind about reading reviews online when you don't know the businesses. I chose Kay's as they had a really nice selection of sympathy planters. I love flowers, but for sympathy occasions I do prefer planters. I can't say enough good things about the beautiful "The FTD® Peace & Serenity™ Dishgarden" that I had chosen. The plants and flowers looked so beautiful, and the quality of the basket was lovely! Flowers and planters are not cheap- but I am so pleased what they had delivered to my friend, and she was completely blown away also. Thank you Kay Penny Florists for a beautiful delivery! I would highly recommend them!

Positives: large arrangement…read more good price beautiful flower choices on time delivery to funeral home Needs improvement: Website needs to have a place to put delivery address, not just payment information. Oakville location called me to straighten it out and promised me it would go to Brantford Forest of Flowers. When I called Brantford Forest of Flowers they didn't have the order. They figured it out and made it right.

5 stars. My friend from Toronto purchased an arrangement for a service for our late friend. She…read moredealt with several ladies from this shop and all were courteous, pleasant and very patient. The flower arrangement was gorgeous and their customer service was above and beyond. Great job ladies. Definitely recommend this place.

Ordering flowers sight unseen is always a leap of faith since you rarely know what the finished…read moreproduct will look like before delivery, or even after. In my case, we were picking up before closing time on the way to a memorial service so we'd only have a chance to see the finished product. When you provide a higher-end price point (above $150), you're hoping to eliminate the risk of having a small or underwhelming arrangement. Unfortunately, that was the case with the initial arrangement prepared for us. The good news is that a family member went to pick up the arrangement early and saw that it was not acceptable and requested it be redone. To their credit, Jean's flower shop worked with us to redo the arrangement and the final outcome of the team effort was a lovely arrangement suitable for the price point and occasion. Giving 3 stars because they accepted a last minute, same-day request and worked to redo the arrangement but I would have given 1 star for the initial product at the price we paid. Attaching pics of the original and final products. In the end, it worked out but I recommend seeing your order firsthand.

Thank you Fascination Flowers for the most beautiful sympathy arrangement sent on our behalf to our…read moreneighbours Celebration of Life! We were so pleased when we saw it. Just full of fresh stunning flowers. Thanks again! Highly recommend!

EDIT: I'm pleased to say that the store reached out to me to correct this order. They were very…read moreapologetic and wanted to make the situation right. They delivered a lovely plant this morning and my parents we're thrilled. I really appreciate the effort they made to satisfy us. I ordered cut flowers today to be delivered. I chose Fascination Flowers because they were about 4 blocks from where I wanted to send them. I can't believe how terrible the bouquet was. Just awful. I wanted to spend $30.00 on flowers, but also had to pay $11.95 for delivery (of 4 blocks). So $47.40 with taxes. I've bought much better AND larger bouquets of flowers for that price at the grocery store! So disappointing.

Called in my order on a Monday and flowers delivered for a service Wednesday. Arrangement was…read morebeautiful and shop worked with me when I asked to make it look airy and add a touch of red. Overall satisfied with the final result. I knocked one star off because I asked for a photo of the final product but was told they were "too busy" to accommodate this request. I paid 170$+ for this arrangement and had I not been invited to the service (cap at 25 people due to Covid), I might never have seen the final product. I like seeing what I paid for, we all work hard for our money, so I'm not sure why they couldn't accommodate. My friend went with another florist and they had no issues sending a photo off ahead of delivery.