I hired this business to conduct a surveillance investigation on my ex husband who I have an order of protection against. It has been 3 months since I paid them and I have yet to receive any documentation of an actual investigation conducted. Every time I ask for a status or formal report of their findings I am promised results by the next day. I have asked for information 4 times now and still no information. I feel I've been hustled. Do not use this investigation company as I am filing a formal complaint with BBB and the State's Attorney Consumer Fraud Unit. UPDATE: I received my report from the owner John AFTER I filed the complaint with the BBB. The report had several grammar and spelling errors. The report was a non professional word document of 2 pages. The report had wrong dates in it when I hired them and when actual surveillance took place. They claimed they did physical surveillance in the morning AND night for location I hired them to obtain. However their report had no photos or visual images or this allege location of my ex husband. What surveillance investigator doesn't take photos of their surveillance of physical address hired to obtain. There was absolutely no photos that prove they actually did a surveillance of his alleged physical address where he resided. Do not hire this company unless you want to get horrible customer service and surveillance. Also, after I filed a BBB compliant against this company for failure to give me my investigative report after several requests for one, the owner John, threatened to come after me for additional money after my investigation has been closed. What a bully and clear demonstration of this owner's and business lack of customer service and professionalism. He was clearly trying to intimidate me for filing this BBB complaint against his company. read more

When I lost track of a relative that ruined my credit and owed my father thousands of dollars in back rent. John and the staff at Special Solutions were INSTRUMENTAL in not only tracking him down, but in helping to facilitate rectification of the situation by directing us to favorable and highly competent attorneys that really did their jobs well. Concise, ethical and highly logical, Detective John Frycek led us to conclusions we had not been drawing ourselves and pointed us in the proper direction. He is a street-smart former Chicago cop that didn't BS and completely did what we hired him to do in less than 48 hours. There are alot of detective shops in Chicago and around Illinois, but I found the others I contacted to be very 'Ho-Hum' about the gravity of our situation and the need to rectify it in as short a time as possible. John did not take that tack, didn't putz around with conjecture, and got that little bastard pinpointed right to his workplace; he even managed to locate which bank he was with, which I sicced the retention lawyers upon. The cops did not care. Lawyers I talked with wanted to spend more time talking about what we would pay them rather than how WE would get paid the money owed. John did not engage in any of that, but instead was an affable, humorous and serious professional with alot of intelligence and savvy, common sense. Too bad the other detectives in Chicago can't seem to follow his example; not looking to bad mouth anyone but this guy REALLY knew his s**t. Highly recommended. read more

I'm a single mother of three and I live in a questionable neighborhood in Chicago that has increased crime. Since our nations second amendment was reinforced last year and now allows citizens of Chicago to legally possess a firearm within their residents, I am glad I took this firearm course. At first I was very afraid of guns, but instructors John Frycek and Jamie were very real and very accurate in their training lessons. They made me feel confident and secure towards owning a firearm and keeping it safely stored in my home. I highly recommend any single mother to take this course and feel safe and secure the way I do. read more

I have been meaning to take a firearms course for the last year since i was home invaded last year. It was a bad experience to say the least. I have been affaid of owning a firearm in the past, but since i took Special Solutions's firearm NRA Basic pistol course, I am a believer in firearms and home safety. This course was eye opening and rewarding. They are serious instructors with a humoirous twist to get the class going and become involved! read more

John Frycek is an excellent investigator with over 25 years of experience. He listened intently to my circumstances and offered solid options in which to proceed. I found him to be compassionate, insightful and professional. He was extremely diligent providing a thorough and timely investigation. Mr. Frycek and his staff provided me with exceptional service thus bringing resolve to a serious situation I was faced with. read more

I am a ex army vet from the 80s'. I took Special Soulution's NRA firearm basic course to get re familiar with gun safety and handling and i was extremly impressed! They are serious and yet easy to understand trainers with a great sense of humor. Now that i can possess a handgun in Chicago, IL, I feel secure in having a gun! This course was worth it! I recommend !!!! read more

I was in the dark place after 39 years of marriage. John and his team figured out a major problem in my marriage. He took the time to sit with me and my sister and gave us a moving talk that inspired me to move on. He should also be a psychologist as well! Smart man, good instinctive reasoning! Not just a detective--but a caring man as well! read more

I have hired Special Solutions, Ltd. for a very serious employee theft matter for two of my businesses in Chicago, IL and one for Aurora, IL. I was being robbed blind! If it was not for John and his team of sharp detectives, I'd be broke by now and sued! Thanks again guys, and yes, "familiarity does breed contempt." John M. read more

The investigators were very thorough and kept up with what I asked for. John Frycek assigned investigator Kelley to my case (bastard cheated on me) and she was AMAZING! She really took the time to hear what my needs and concerns were and follow through with the investigation to come to a conclusion read more

I recently took the NRA Firearm course with my boyfriend. I was extremely pleased and satisfied with this course. I highly recommend anyone to take this course. It was very informative and educational. I own a jewelry store and I am glad to be able to possess and utilize a firearm. read more

I am a single mother and taking the NRA class was important to me for safety reasons. The NRA class was very informative and I gained a lot of knowledge and comfort for my safety and my childs. John and Jaime were awesome instructors. I highly recommend anyone to take this class. read more

These guys are great!! I would never have suspected that my husband of 27 years would be cheating on me, but he was. Thanks to Special Solutions, I was able to prove his infidelity and win the custody battle. Now my kids and I will start over, and it feels good knowing the truth! read more

These guys John Frycek and Jamie Tallerico were excellent instructors and they made it very fun. Safety and security were their main stay. I am taking addtional courses that they offer like concealed carry and home safety and defense. read more

This firm is absolute. Trusted investigators who care. They helped my firm succeed in finding out who is stealing and reselling our products. Thanks Special Solutions and a special thanks to John Frycek, the owner. read more

John Fryck and his team of investigators were spot on. My business was suffering from product infringement and Special Solutions got the evidence I needed to win my case! Even in an out-of-state court case! read more

I took John and Jamies class over the week end and was well informed on on a variety of firearm related subjects. I enjoyed the class and would recommend it to anyone. Well Done!!!! Time well spent. read more

This is a tremendous firm and helped me with exactly what I needed. The owner John is professional and timely, while also showing compassion as well. They perform a variety of tasks. Highly recommend! read more

Fabulous customer service! Amazing staff, easy to work with, very secure company, they made my whole process effortless. I will definitely use them again in the future. read more

Great group of people at SSL! These guys were professional and ethical. They helped me through a dark time in my business ventures. I totally recommend. read more