Great hotel! Very friendly staff. We slept great here and the location was perfect. The breakfast…read morehad lots of variety from eggs and sausages and a waffle maker to plenty of tea and coffee options.

Motel. It is not Best Western. Unprofessional front desk "boss-general manager" lady. The first…read moreproblem is that It isn't any longer part of Best Western, as like it's listed. Chamber of Commerce was notified. The second problem was that she was put-off from us asking about the railroad, directly behind the motel in the "pet friendly area".And wouldn't provide an accurate trail schedule. She eventually cancelled our stay when we requested it. We are going to confirm by checking our credit card statement. No, will not make that mistake again.

Definitely one of the more bizarre hotels I've ever stayed at. The lobby is traditional, but…read moreeverything else takes a right turn into Oddsville. Almost all of the rooms overlook the pool, like they tried to replicate the layout of the Embassy Suites, just with a pool. Said pool is a decent size, and there is also a hot tub. Yet the hotel map actually shows two hot tubs. I suspect the other one died and they just didn't bother to replace it. Or do anything with the area reserved for it. Which is not all that different from the arcade games near the pool; only have of the machines actually appeared to be functional. We reserved a two bedroom, which is a bit misleading. The living room is also the bedroom, and then there's an actual bedroom in the back. While there was also a couch in the living/bed room, this was a setup I can't recall ever seeing before. Also odd was the giant counter in the bathroom without a sink. The sink was in an alcove outside of the bathroom. I normally am fine with this setup as one person can use the facilities while the other brushes their teeth, but again, it just seemed odd.

In town for an event and was glad to see an IHG hotel on the list of recommended stays. Ended up…read morebeing a bit of a disappointment. I get the hotel is only 2 floors, but if you're on the second floor and you have a lot of luggage, it's a bit of a pain. Yes, there's an elevator, but it almost always full of wet families. Our room faced the pool and that was a nightmare. Between the track racing down the hall that faced the pool and the noise, just terrible. Rooms are not at all soundproof. Toilets were small and low to the floor, not ideal if you're over 6 feet tall. At least got our squats in! Bed was hard and uncomfortable. No complimentary breakfast and the onsite restaurant just not great. Gets a star back because staff were friendly.

This hotel is an outstanding property. The owner and staff go above and beyond to assure guest…read morecomfort. The rooms are clean and quiet. The breakfast is excellent. This by far is the best hotel in Spearfish. I have stayed here many times and always feel welcomed. The recent remodeling has upgraded the property as well. Highly recommend.

Hotel is very run down. Not clean and staffed by mostly incompetence…read more Tubs that dont drain. Broken fixtures. Bugs. Not properly stocked supplies in rooms. Hotel needs a full renovation and new leadership. Worst Hampton ever

Bobbie Jo Manager is very nice, professional and extremely accommodating. It's obvious she loves…read moreher job and loves the company she works for and represents. The young lady Shannara, that was at Front Desk after Bobbie Jo left for the day, was extremely helpful and knowledgeable, very dedicated and polite. She went above and beyond in her role. We will return.

Staff was great and helpful with a dinner choice at the Oasis right across the street it doesn't…read morelook like much but the food was fabulous

Older building but they did a good job making it welcoming, nothing new stays new forever right?…read moreRoom was comfortable. Breakfast was fine but I missed out on eggs and sausage because I'm too simple to read the sign that said to go get it from the front desk; my family figured that out and ate some but at that point I wanted to get on the road. No complaints here. If you're one of the type of people that have more money than brains and can afford comfort and can't deny yourself the finer things in life then you'll probably be too miserable to stay here but for the rest of us middle class folk, this place was great.

My Dad and I booked this hotel at the last minute because my basketball team was playing Black…read moreHills State university for a playoff game and the hotel was not the best it was not very clean and the room was very cold at night even when we turned up the heat and finally the staff there was not very friendly at all, but other then that for my dads second and my third time In South Dakota we loved the state.

Wow, absolutely beautiful. The canyon is spectacular, and the short hike to the waterfall was…read moreamazing. The room was very nice and the food and restaurant service was excellent. The woman at the front desk was very nice and helpful. Highly recommend.

Beautiful lodge setting in the Spearfish community. Spearfish is home to walking/hiking trails and…read morewell as several waterfalls. The lodge completes the experience. Food was amazing (best Bison stew!) and service was excellent.

Quiet family friendly hotel in Deadwood Gulch. I was really happy that the hotel was several…read moreminuteals aaway from the hustle and bustle of downtown historic Deadwood, which was overflowing with saloons and mini casinos, and probably a loud night crowd. This hotel has a very friendly staff, arcade center for kids, small adult arcade area, mini golf, pool, hot tub, and lawn games. The hotel is modern with comfortable beds, large rooms, fridge, microwave, etc. Park at the hotel and take the trolley to downtown (only a few minutes away) for $1 pp, and then you front have to worry about parking there!!! They do provide a free breakfast, but do not count on an onsite restaurant.. definitely venture downtown to the local saloons!! Appears to be one of the nicer hotels in Deadwood and for very comparable prices!

Clean at first but no room service for three days. The not so friendly receptionist says that's…read moretheir policy. Just left hill city who did it every day. My rating is low because of these two things. Other than that it's fine

We absolutely LOVED staying here. Had a fantastic meal at the sports bar. I had the steak teriyaki…read morebowl and they had me at the water chestnuts, crispy carrots and broccoli! The waitress apologized for the time it took to bring out our food, she didn't like the way my steak was cooked and had it redone. She didn't like an overcooked steak, and figured I wouldn't either. My friend liked her wedge salad with green apples and pecans, but wished she had asked for lighter dressing. We had great service! The shower in our room was the best so far on our trip! Water pressure for the win!

Met some family here for lunch. I wanted to order a salad and the apple spinach salad looked the…read moremost enticing. It was good, and unique with cooked apples on it. The thing that ruined it for me was that the honey balsamic drenched the whole salad. I mean drenched. I was trying to eat healthy and didn't end up feeling like I did that. I'd reccomend they serve dressing on the side, or half the amount. Service was helpful and prompt for a larger party of 8. The many many TVs around kept my kids zoned out and in their seats. That's both a good and bad thing I guess.

Stayed at this place twice going to and from Canada and each time was a pleasant experience. The…read moresecond, however, really solidified this place in my heart. We hit a pheasant on the way back south and it left my bumper torn to pieces and practically hanging off my car. When we asked the manager (who recently started here as well) where to buy zip ties, she directed us no further than her husband who has been fixing up all the rooms in the place and sprucing up the facility. Both were very helpful and very generous and in no time my car looked almost like it has never been involved in a murder most fowl. The facilities themselves look older, but the insides are cozy and the beds are soft. We had a small room both times that was tucked into one of the inner corners. I thought the lack of windows in the room itself were odd (there's a window in the bathroom and one in the door with an inner door to block the light and allow privacy) but let me tell you, waking up in the darkness is such a lovely thing. Cheap rooms do have their perks. This cheap room came with a mini fridge, a microwave, and a slightly run down tv with an eh picture. We didn't need that tv though so it wasn't really a big deal. The air conditioner is located in the bathroom and is VERY powerful. Just time your showers to turning it off and back on and you won't freeze. It cools down our room very quickly, something most hotels have issues with achieving. I've been told the current AC in this room is getting replaced with a digital one, similar to the ones already being installed across the lodge. The water goes cold if you shower too hot too long, so start warm and increase sparingly. It'll let you shower longer. I've written a lot but let me say this: this has been one of the BEST hotel experiences I've ever had. The next time I'm this far north, I'm definitely looking this place back up. They are clean, affordable, and genuinely fantastic.

Called multiple times to speak to someone about canceling a booking reservation. call never goes…read morethrough. No email showing. I have purchased insurance on this booking as well but still may not get a full refund? How is that acceptable?