Motel. It is not Best Western. Unprofessional front desk "boss-general manager" lady. The first…read moreproblem is that It isn't any longer part of Best Western, as like it's listed. Chamber of Commerce was notified. The second problem was that she was put-off from us asking about the railroad, directly behind the motel in the "pet friendly area".And wouldn't provide an accurate trail schedule. She eventually cancelled our stay when we requested it. We are going to confirm by checking our credit card statement. No, will not make that mistake again.

Pretty disappointing…read more We are long time BW customers at the diamond select loyalty tier. Usually BW properties are pretty predictable but every now and then you run into a motel like this one that really isn't very good. It's an old building with paper thin walls and ceilings so you can forget about getting a decent night's sleep here. And you definitely don't want to be on the first floor. The people upstairs had several poorly mannered children who jumped up and down non-stop for several hours....and then were up at 05:00 stomping around. The wifi didn't work and they weren't especially engaged or interested in helping to get it working. I wasted 45 minutes of my life that I'll never get back standing in the lobby "waiting for my turn" in this woefully inadequately staffed business. I finally gave up. B'fast was pretty bad. Scrambled eggs and bacon but the bins were already empty by 6:45 so all we got was toast and coffee. BW has a policy of upgrading diamond select customers and I was told that the hotel was only half occupied. The room we were given was pretty bad so clearly not an upgraded room. The Missus thought that being an old motel maybe all the rooms there were as crappy as the one we were given. I guess we will have to start doing more due diligence and start checking Yelp reviews before booking ..... BW is usually ok and sometimes they are outstanding. But this place...... not bad enough for a one star review but bad enough where we will never be returning.

In town for an event and was glad to see an IHG hotel on the list of recommended stays. Ended up…read morebeing a bit of a disappointment. I get the hotel is only 2 floors, but if you're on the second floor and you have a lot of luggage, it's a bit of a pain. Yes, there's an elevator, but it almost always full of wet families. Our room faced the pool and that was a nightmare. Between the track racing down the hall that faced the pool and the noise, just terrible. Rooms are not at all soundproof. Toilets were small and low to the floor, not ideal if you're over 6 feet tall. At least got our squats in! Bed was hard and uncomfortable. No complimentary breakfast and the onsite restaurant just not great. Gets a star back because staff were friendly.

This is a wonderful place! Very clean and comforting. The pool absolutely blew my mind! So pretty…read moreand exciting. Everything went really well. My only complaint is that the water pressure in the shower was way too powerful. Felt great on my back but actually hurt when it touched.. other.. places. But other than that, 5 stars!

This hotel is an outstanding property. The owner and staff go above and beyond to assure guest…read morecomfort. The rooms are clean and quiet. The breakfast is excellent. This by far is the best hotel in Spearfish. I have stayed here many times and always feel welcomed. The recent remodeling has upgraded the property as well. Highly recommend.

Hotel is very run down. Not clean and staffed by mostly incompetence…read more Tubs that dont drain. Broken fixtures. Bugs. Not properly stocked supplies in rooms. Hotel needs a full renovation and new leadership. Worst Hampton ever

Staff was great and helpful with a dinner choice at the Oasis right across the street it doesn't…read morelook like much but the food was fabulous

We booked this hotel due to its convenient location to many of the States' top visitors'…read moredestinations. We had the pleasure of meeting Bobbie Jo Gardella, who was at the front desk with a new trainee. We were greeted warmly and Bobbie Jo explained our Titanium status to her. She then patiently showed her how to handle our paperwork for a later check in. Good instructor. We had arrived several hours early so our room was not yet ready. Since we were on a 7 week, around the country, motorcycle trip, our bikes were loaded up. We asked if we could have our bags in a secured. She had us load up a cart and placed our luggage in her office. When we returned several hours later, we were already checked in and the luggage cart was already in our room. Definitely above and beyond service. The hotel itself could use a little updating but was very clean and neat. We are booked here for 4 days and are comfortable with the knowledge that the stay will be a pleasant one.

My Dad and I booked this hotel at the last minute because my basketball team was playing Black…read moreHills State university for a playoff game and the hotel was not the best it was not very clean and the room was very cold at night even when we turned up the heat and finally the staff there was not very friendly at all, but other then that for my dads second and my third time In South Dakota we loved the state.

Not too many hotel choices in Spearfish, to be honest. But this Days Inn is not bad at all! I…read morewould NOT stay here if I were traveling alone. They have exterior doors and for a female solo traveler, that is a big No for me. But being this is a family trip, it really was a pretty nice place. The room was clean and neat as a pin with fresh white linens. Bathroom was also spotless. Only thing to beef about was a bit of a musty odor from the air conditioner that evaporated when we opened the window to air things out. They do have some pet-friendly rooms, too! The price was certainly reasonable and worth the stay, especially for one night as we were passing through. It's not 5-star accommodations, but it is comfortable and homey! If you're in Spearfish, check it out!

Beautiful lodge setting in the Spearfish community. Spearfish is home to walking/hiking trails and…read morewell as several waterfalls. The lodge completes the experience. Food was amazing (best Bison stew!) and service was excellent.

We booked a room for our anniversary through a reservations service ( to be reviewed shortly). I…read morespecifically requested the Potato Creek Suite since it was our 30th anniversary and we were looking for a special experience. We were assured that we had that suite. When we arrived we discovered that the service had mis-booked our request and the lodge would not honor that room . Instead, they put us in one of their standard rooms. Since this was not satisfactory, we requested a refund. The lodge informed us that there was nothing that they could do and that we needed to reach out to the reservations service. We did this and they agreed to refund the money and sent us an email to that effect. We shared that email with the person working the desk and he agreed, cancelled our reservation, and returned our pet deposit. We found other accommodations. Today, two days later, we received an email from the reservation's service stating that the lodge had decided not to cancel this reservation so they were required to send the money to the lodge and could not credit my card. As a result, the Spearfish Canyon Lodge received $519.57 of my money after they had cancelled our reservation and we had left the hotel. My suggestion is that no one should book either this hotel. They will gladly send you sway and then later inform you that they intend to keep your fees if I could have, I would give them zero stars but, unfortunately, one is the least that I could do.

This was an above average Comfort Inn. Our room was spacious, well lit, and ventilated and the…read moredest, table, nd sitting space adequate. There were a few nicks and cuts, but it looked well maintained. They do room change very three days, but one can ask for a cleaning t any time. The breakfast was hot, fresh and had all of the usual Comfort Inn suspects plus a chocolate waffle! The coffee servers were too small, as our server could not keep up with the demand, even with six pots in rotation. The service starts a bit late (6:30) and was well maintained for the time we were there. Parking is plentiful, and the Deadwood Trolly stops at the door! We recommended this place, and give it a very strong B+!

Easy check in/out, clean,quiet room,arcade is awesome staff is really friendly. Room could use an…read moreupdate and the TV remote is awfully touchy...anyway..we enjoyed our stay and would come back here again.

This place is kind of a hidden gem. It's clean inexpensive and has lots of amenities…read more It has a restaurant that serves food late and opens early. The food is pretty good there too prices are decent also. The staff was accommodating and efficient. Service was fast also

Great food and great atmosphere helpful staff and plenty of TVs to catch up on the games !!!read more

Called multiple times to speak to someone about canceling a booking reservation. call never goes…read morethrough. No email showing. I have purchased insurance on this booking as well but still may not get a full refund? How is that acceptable?

My husband and I stayed at Lookout Mountain Lodge over the 4th of July. We've stayed here several…read moreyears ago when it was Crow Peak Lodge. I was not aware of the past issues or reviews, we just needed a place to rest. My experience was decent enough to stay there again. I was tempted to reserve online but intuition kicked in and I called instead. And I'm very glad I did, when making my reservation I explained we are traveling late and would be able check in until wee hours in the morning. Well, I was accommodated with a lock box next the room with our key. All rooms are accommodated with lock boxes for late night travelers which is so convenient. And then I found out the lodge has new ownership and a management team. This dynamic duo is putting all their TLC and soul into the Lookout Mountain Lodge with renovations and the rates are reasonable. My son is a college-athlete at Black Hills State and we will be definitely making Lookout Mountain Lodge our spot for this academic year!