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    3 years ago

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    PetSmart

    PetSmart

    (43 reviews)

    Everyone was nice and very helpful. I am very glad I went to PetSmart today. it was easy to park.read more

    My dog has been groomed here before without any issues, but this visit was a completely different…read morestory. I have always been upfront about her being a mix, she resembles a Maltese or Shih Tzu and her profile clearly says "mixed." At check-in, the staff changed her breed to "Maltipoo" because she is "larger than a Maltese" and charged me $11 extra. They also added a $10 "scissor fee" because her coat was supposedly "thick," even though she has straight, thin hair. At check-in, they offered teeth cleaning and nail grinding, and I clearly declined both. When they called to say my dogs were ready, they mentioned the extra $10 charge and told me they did her nails "free of charge," despite my specific instructions not to touch them. To make it worse, my 50lb black lab/border collie mix had a grooming the same day and his was cheaper than my 8lb Shih Tzu/Maltese mix. When I went to pay, my fiancé stayed in the salon to pick up the dogs. He witnessed her rolling her eyes then she approached him. This groomer proceeds to tell him, "I'm sorry your wife is upset... this is why we did the charge, etc. Please bring your dog back again, I loved working with her." Unfortunately, after this experience, my fiancé and I both agree we will never bring our dogs back here. I will say, the rest of the staff I interacted with outside of this particular groomer (Keriann M) were friendly and professional, which makes this experience even more disappointing. I suggest others, especially with mixed breeds, think twice if you expect fair pricing, transparency, and for your wishes as a pet owner to be respected.

    Petland - Summerville - Find your perfect match at Petland Summerville.

    Petland - Summerville

    (36 reviews)

    People on this page posting low reviews are either, ignorant, looney activists, or posting for a…read morelocal competitor. Sure, you can't expect these employees to be animal planets canine 101 experts. But having been there several times and interacted with many employees, they are very well educated in the areas they need to be and they truly care about the animals they have. I did what any responsible individual would do and that was to go there and form my own opinion. My wife and I went there three times unannounced through different parts of the day. We did not see any filthy animals, no parasites or sick animals, nor did we see any animals under duress Lastly, I purchased a puppy from them, not only did it come registered with papers, but it is from goldkress which are world renown for their treatment and quality dogs. My experience has completely debunked anyone else's ridiculous accusation of this store using mills or backyard breeders entirely. Some food for thought for anyone reasonable that comes across these reviews, disregard all of the crazies that have chosen to slander the place and promote places like petco(LOL) and go see for yourself how the place is ran and where the puppies in fact come from.

    There is no rate lower. Be CAREFUL People!!! I bought a VERY expensive puppy. Once home, cough,…read more(cannot get rid of) diarrhea, worms, trachea spasms, bacterial infection of the bowels, plus more. The Young employees running the office were trained as to what to say about my sick dog. I talked to several different employees there; they all had the EXACT same spill. My case is not up yet. Continued...........

    Spca - animalshelters - Updated May 2026

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