Everyone was nice and very helpful. I am very glad I went to PetSmart today. it was easy to park.read more

My dog has been groomed here before without any issues, but this visit was a completely different…read morestory. I have always been upfront about her being a mix, she resembles a Maltese or Shih Tzu and her profile clearly says "mixed." At check-in, the staff changed her breed to "Maltipoo" because she is "larger than a Maltese" and charged me $11 extra. They also added a $10 "scissor fee" because her coat was supposedly "thick," even though she has straight, thin hair. At check-in, they offered teeth cleaning and nail grinding, and I clearly declined both. When they called to say my dogs were ready, they mentioned the extra $10 charge and told me they did her nails "free of charge," despite my specific instructions not to touch them. To make it worse, my 50lb black lab/border collie mix had a grooming the same day and his was cheaper than my 8lb Shih Tzu/Maltese mix. When I went to pay, my fiancé stayed in the salon to pick up the dogs. He witnessed her rolling her eyes then she approached him. This groomer proceeds to tell him, "I'm sorry your wife is upset... this is why we did the charge, etc. Please bring your dog back again, I loved working with her." Unfortunately, after this experience, my fiancé and I both agree we will never bring our dogs back here. I will say, the rest of the staff I interacted with outside of this particular groomer (Keriann M) were friendly and professional, which makes this experience even more disappointing. I suggest others, especially with mixed breeds, think twice if you expect fair pricing, transparency, and for your wishes as a pet owner to be respected.

Wow! What a completely different experience today. Yes, the weather is causing internet issues, and…read morepoor Billy is overwhelmed.

They do a great job on my very nervous dog's nails. Sue is wonderful and does a great job!!read more

I was SO happy with the grooming services at Dolittles in Nexton! She made my dog feel very safe…read moreand provided excellent service! Up at the front, it was very clean and we got some great dog treats. The front desk staff could be a little more friendly though.

My favorite pet store for quality dog food for my big dogs. It's so hard finding good dog food with…read moregood ingredients in it and if you do they're mostly online. Dolittle's carries some of these brands which is awesome ! They also offer military discount , you show your ID once and they put it in the system so no need to show them every time ! I'm in and out quickly, great selection and friendly staff. Highly recommend!

People on this page posting low reviews are either, ignorant, looney activists, or posting for a…read morelocal competitor. Sure, you can't expect these employees to be animal planets canine 101 experts. But having been there several times and interacted with many employees, they are very well educated in the areas they need to be and they truly care about the animals they have. I did what any responsible individual would do and that was to go there and form my own opinion. My wife and I went there three times unannounced through different parts of the day. We did not see any filthy animals, no parasites or sick animals, nor did we see any animals under duress Lastly, I purchased a puppy from them, not only did it come registered with papers, but it is from goldkress which are world renown for their treatment and quality dogs. My experience has completely debunked anyone else's ridiculous accusation of this store using mills or backyard breeders entirely. Some food for thought for anyone reasonable that comes across these reviews, disregard all of the crazies that have chosen to slander the place and promote places like petco(LOL) and go see for yourself how the place is ran and where the puppies in fact come from.

There is no rate lower. Be CAREFUL People!!! I bought a VERY expensive puppy. Once home, cough,…read more(cannot get rid of) diarrhea, worms, trachea spasms, bacterial infection of the bowels, plus more. The Young employees running the office were trained as to what to say about my sick dog. I talked to several different employees there; they all had the EXACT same spill. My case is not up yet. Continued...........

Popped in to buy a toy for a new puppy we will be getting. We were greeted when we walked in and…read moresaw a couple utilizing the doggy wash station (right in the front and easily accessible!) They have a bunch of birds, bunnies, ferrets, reptiles and fish that we admired before checking out. cashier was friendly and helpful. Enrolled us in the rewards program and we were able to take advantage of the discount immediately. Prices are a bit high, but it's to be expected when you're buying places other than Amazon.

I needed to get some flea meds for our cats and found this place close by. I think this place is…read morefairly new and it had quite an array of selections for all sorts of pets. They had a professional bathing section and an aisle of cute bunnies and rabbits. The lady that helped me was very informative and knew her stuff. She got me signed up for their rewards and told me about some holiday deals. I do think their prices are a bit steep, especially for cat snacks and the flea meds I've seen on Amazon for cheaper but I get it. I really did like their variety of cat snacks and toys so I grabbed a couple of those items as well. Nice people, nice pet store.

We got our sweet lil boy there! He had siblings, but we knew instantly he was going to be our new…read moredog. We were able to buy specialty chews for Him that helped us survive the teething phases...yikes puppy teeth! They always remembered us when we would stop in which makes anyone Feel like a special customer. They gave us hints about behaviors In the breeds of our dogs. Everyone there was great.... And I appreciate each of them for completing our family!

If you are in need of a fresh clean pet this is an ideal location. They offer two options either…read morestaff grooming or self grooming. The self grooming is really reasonable. The room is large enough for any size dog. I was able to wash a 150lbs foster "pup" with ease. There is a large raised bathing area to avoid "killing" your back. You don't have to worry about trying to lift your pooch as there is a ramp for access. They provide all the needed bathing essentials, from towels, a waterproof apron, and various natural soaps, shampoos, and conditioners, and towels. If your dog isn't afraid of loud noises there is also a blow dryer available to assist with drying your dog. Once you finish your can treat your freshly cleaned friend to a large variety of treats. All the treats are organic and reasonably priced.

Just moved here and got my 2 dogs nails clipped. *no appt and took them back quickly. *super nice…read morestaff *great items in the store *reasonable prices. I'll definitely be going back!

I took my dog for a photo with Santa. We were in and out within 15 minutes. The staff were very…read morefriendly to my dog as well with assisting in getting a great picture of her taken. The line went quick. The store itself was clean and stocked with many supplies.

Quality PetSmart location. Excellent customer service and everything that you need for your pet and…read moremuch more. Good experience every time I have been here.

Can always find what is needed and for great prices. Love the coupons, they really help with the…read morebudget.

They desperately need a new owner or management or a miracle. This place is a mess! The cats looked…read moresad and their litter boxes stunk, half the fish were dead, and nobody was there when I went. The other day I was going to get some fish. After 20 minutes looking for an employee I just gave up. It's Incredible that somehow management has made the store even worse than Petsmart's animal care. Sad! Not worth visiting if you care about animal welfare because you will be disappointed. Edit: an employee told me the owner is actively hostile towards the gays ad as an older gay this tracks! What a shame. Gays are the best with animals!