I have been living this this apartment for about 7 months and have encountered multiple issues…read more 2 weeks after moving in, multiple cars have parked in my reserved parking that costs about 90$ a month; I reached out to super Mauricio asking what the towing code and he said that the property manager Elizabeth Rosado would be able to provide it. After reaching out to Elizabeth, she said that she did not know it and Marucio should be able to provide. 7 months later, I still have people parking in my spot and no towing code - so basically I pay 90$ a month for a parking spot that isn't even guaranteed. Also, in the last 7 months the lobby has flooded more than 3 times; The lobby stinks of old water and honestly it's disgusting that this place is considered luxury. On top of the lobby flooding, in December, the whole second floor was flooded from a busted pipe. The super let the water running for almost 40 minutes before I called 911 since no one was doing anything to stop the water and damage to our property. What was even worse was that no one from management reached out to the affected apartments asking if we were ok nor did they fix any of the floors that had water damage. If you have pets and don't want to worry that they will drown from a flood, run far from this place. Lastly, they shut off the hot water at least once a month without notice or any updates. Right now we have no have hot water for 3 days and have had to shower by boiling water. So take it from me, if you want to pay 3200 a month for a "luxury" apartment that has no hot water and constantly floods, has boiler issues, and has management that doesn't care, come to the glasshouse.

Super under-whelmed. There was a drug bust in the building and a carbon monoxide scare. Not…read morekidding. Also, for a "new" building, there are always issues. It's so poorly built. The only upside is that the super is an amazing person. Otherwise, I wouldn't recommend.

I have called the office several times to ask about a rental for my mother. No one has bothered to…read morereturn my calls. Yet they are listing the apartments that are available all over the internet - so I know they exist and are coming up for rent. It is as if no one checks the messages or wants to work with us. We live nearby and just wanted to move my mother to a closer location near us so she is not alone. It is a shame that they will lose our business because their management office can't be bothered to return phone calls.

HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE place to live!!!!!!!!!!!!!!!!!!!!!!!!!!!…read moreStay away from this place!!!!!!!!!! The fact that this place calls themselves "Luxury" is a joke!!!!!!!!!!!!!!!!!!! First of all, the heat is electric so get ready to spend a fortune to heat up your apartment on those cold winter nights!!!!!! I used to rent an apartment here... I had a stomper neighbor who lived above me who would stomp all day and night! It was like living in a cardboard box...LITERALLY!!!!!!!! There is no insulation in the walls as management says. The walls are HOLLOW!!!!!! You can hear your neighbors go to the bathroom to say the least!!! The entire year I lived at this property was AWFUL!!! I stayed until my lease was up & I didn't want to break my lease for the sake of the property manager filing a tenant landlord dispute!!!! The property manager Susan at the time is a LIAR!!!! I never got my security deposit back!!!! VERY UNPROFESSIONAL!!!!! Save your money and your time and a lot of headaches!!! I will say these apartments are spacious but it means nothing if you can't relax in your own home!!!!

If I could leave no stars I would. Please stay away from this place unless you like going up…read moreflights of stairs with the elevators shutting down every other day, your car being flooded, repairs not being resolved or receiving used dirty appliances and constant changes for another dirty appliance, their "coffee bar" always out of order, possibly no longer have night concierge staff. And forget if you have a medical condition, no one cares. I moved in October 2022 and have experienced more incompetence, disorganization, and irresponsibility from any management or company I've ever come across. Despite all problems you will face in your apartment here, don't think for a second you will be able to break your lease. They care about the money, not your well being. There have been tenants posting notices on how to break your lease in this building. The concierge staff and the maintenance workers are the only true gems. Do yourself the favor, if you believe you deserve a good living for your hard earned money, do not choose this place. I am still one of the many tenants suffering and hoping to break out of the lease to live somewhere actually worth it.

We have lived here for almost four years. The apartments are great - new appliances - plus the…read moreamenities - pool- gym - party room - are all wonderful too. But the best part of living here is the staff - Samara, Quinn, Willie, Felicia, Erica and our newest member - Morgan Murphy. All are eager to help and been super duper during the Covid virus. We are lucky to have a staff that runs a great building and are nice and kind too! So happy to live here.

Overall it is a loud (I95/Train) area - so if that bothers you - this building is a non starter…read more I am okay with that. The stand alone garage you can rent for $' looks like a lean-2 with tarp on the roof and definitely leaks all over the place. The road (highland) next to the building and the pay-for-parking lot (town) look like cluster bombs were used in an all day attack. Really bad. Highland is a disaster for a mile+ or so. One of the things I liked and found cool was the fitness room. Little did I know it is in disrepair (broken machines, missing free weights [which are limited to start with) and it seems that will never change.... Other people I've run into in the fitness room said they complained, brought their own attachments for the one pully machine there - but the only thing that changed for many months were "Broken" signs added- and a sign begging for the weights to return home..... They did plant some flowers in the courtyard.

Beware! Mice Infestation, Robberies unaddressed, Management…read morenot responsive and more! I could not be more grateful to my wonderful real estate agent Kathy Loucks she is the best! I regret to say that my 4 months experience at The Highlands in RYE NY has been a filled NO RESPONSES to major legit tenant issues MICE! An appalling mice infestation has marred my stay here, management's shocking lack of responsiveness, plumbing issues and the concerning lack of security blowing off a robbery that took place just sending us tenants a "heads up email" making it an uneasy living environment for residents. Make note I am also paying an obscene monthly rent in a very small studio. Mice infestation is a constant and unsightly issue throughout the premises. * This makes for an unsanitary and unpleasant living environment. It is essential for any property management to take prompt action (21 days by the state of New York, it is past 21 days now) to address such health hazards, but despite numerous complaints, the problem has persisted for many of us, indicating a complete disregard for residents' well-being. o Calling the exterminator weeks later and not responding to tenants about how they are resolving the issue is another major issue. * I sent multiple emails to the management company - CAROL, EDWARD and MARIE they read my emails multiple times until a week later when they sent a response the exterminator would come. * On the Friday of July 4th weekend, I had mice running around my apt. I called the emergency number multiple times who shared they would reach the Super Stanley, NO RESPONSE. * I saw Stanly the Super on Monday July 3rd and asked why he did not get back to me? "My phone was broken "I made him come up and seal ALL the holes (THERE were MANY) it was done so poorly I have what looks like white clouds visible all over my apt where there are holes on the floor. * Mice have been seen in the entrance to C building, droppings have been seen in the entrance areas, and even in MULTIPLE apartments. Furthermore, the management's unresponsiveness was absolutely infuriating. I tried contacting them multiple times, whether through emails or phone calls, and received nothing but silence in return or sign up for the exterminator. It was as if they preferred to turn a blind eye to the problems rather than actively seeking solutions. This lack of communication is highly unprofessional and shows a complete lack of respect for the residents who trust them to maintain a safe and comfortable living space. Another major concern was the apparent lack of security at The Highlands. Doors being left open on the basement floor is an invitation to potential robberies and rodents. Residents deserve to feel secure in their homes, and this blatant negligence on the management's part is both alarming and unacceptable. The state of the recycling area over the weekends was another indication of the management's careless attitude towards maintaining the property. Trash and recyclables were left unattended, creating an unsightly mess that attracted even more pests. This level of neglect is not what one would expect from a property management company that supposedly upholds a certain standard of living. Lastly, the lack of response to emergency calls- having an emergency number is meant to provide residents with peace of mind in knowing that help is just a call away when they need it most. However, it became apparent that this service was merely a facade, as no one ever picked up the calls or responded in times of crisis. In conclusion, the grounds are beautiful, the people that live here are so nice, but make note management is not keeping up or caring about what was great place to live. The issues with mice infestation, unresponsiveness from management, lack of security measures and more make it a disheartening place to live. Save yourself the stress and disappointment and look elsewhere for a more attentive and responsible living environment. * I lost my mailbox key, and asked to pay for a new one the first week I was here in March its July 31, 2023 * My name has not been updated on the buzzer. * My front door I have to kick in my every time I open it, I was told this is normal. I have never had to kick in my door to open it in any apt. Stanly actually showed me to do this to open it * To begin I was harassed by my neighbor within my first few days here, buzzing my buzzer obnoxiously after 9 pm to let him in, I did not. then he screamed at me outside my door. Management said they would investigate it, but never responded. I am a single girl.

Amazing customer service The information the representative gave me was very productive. So I am…read morevery much interested in renting an apartment in your complex.

A very nice, well kept 11 story luxury Condominium building on the east side of White Plains. Is…read moreit a Ritz Carlton, no, but then again it was built in 1988, when it was the premier Condominium building in the city. It offers nice amenities, 24 hour concierge service, indoor pool, small gym with lockers and showers, indoor heated parking, central a/c, outdoor balcony for each unit, top floor lounge area and some rooftop lounge areas. There is some parking for guests in front and parking on the street. One negative is that most of the kitchens are on the small side. Its very close to Turnure Park, and 10 minute walk to Stop and Shop, The Westchester and under 15 minute walk to Mamaroneck Ave. and central downtown. WP train station is just under a mile also. Great location, quiet because it's not in the middle of downtown, but still very walkable to all. Its priced a little higher than your average White Plains condos, but it is a luxury building and has a lot to offer.