excellent service, very fast internet , would definitely recommend this company to anyone that…read moreneeds fast and reliable internet

Suspended our service for service in February when we had never been late before Jan was paid and…read moreFeb was paid by check on the 1st it just hadn't arrived yet and March was paid at the same time. Moving to Starlink.

The service is always out. It's always slow. And even when it is fast, it just sits in our circles…read morehalf the time.

so often, I think it's easy to forget togive someone a good , but when they go out of their way in…read morea world where that doesn't happen with many businesses , it's worth the time it takes. Amarillo wireless has been a great Internet company as far as prices, service, and good Internet, especially customer service... Grateful to have had them while I was living in Texas!! They came all the way to from Amarillo, Texasto bring me a power cord when I was only going to be here a couple days. Who does that thank you AW Broadband!! +

I would give it a zero if I could they don't fix their outages within a couple of oursread more

This internet service is quick to fix any issue we have had. The Plains Internet Technician Josh…read moreHubbs was very professional with great integrity. He was concerned about the internet service we were receiving. He went above and beyond with our concerns and system operation. He was knowledgeable. He fixed our router issues and took time to make sure that our home devices connected to our router and their internet service were operating properly. He was polite and respectful. Prior to leaving he stated that anytime we have concerns or issues please contact Plains Internet for service needed or questions. Thank You Josh for showing and having such great customer skills! Thanks to Plains Internet for the quick service response and having this employee in your company! Thanks so much! R/ Randy and Cindy Q.

Would give 0 stars if I could. Shady, cancelled service, got charged for a month of no use, call…read moreback to insure don't need to do anything else to verify cancelling of service, am reassured service has been cancelled. Nothing additionally needs done. Then get a random phone call a week after that indicating they need to come get their dish or we will be charged $300. We are no longer at residence, agree to meet with them and they cancel the appointment due to technician running behind. Give them the 2 remaining days we will be in town & they state they are not available. They try to schedule an appointment for after we are gone and we indicate we will no longer be in the area so they tell us they will be charging us $300.

I went to the Amarillo store to pay my bill. After a short conversation the agent and I were…read morearguing and his anger went from being rude to calling me names. Apparently he was not trained to deal with all types of customers because he was ready to fight an older lady half his size. All he could think of for a resolution was to call me names, names that he wasn't qualified to accuse me of being. I called customer service to try to cancel my subscription but the nice guy who answered talked me into staying.

Optimus stole my credit card information from my internet to start me phone lines without my…read moreconsent and took out my bank without permission. they stole my card on!!!!!! Never returned my money said I owed for phones I NEVER Had!!

My parents got a new HD TV just after Christmas. I asked my mom if XIT Cable provided HD channels…read more She said she didn't know why they'd need those. They don't watch all the channels they have now anyway. For the record, they don't have any HD content. I called to check, just in case my parents got some free time.