I really never do reviews, but this experience was unbelievable. I have never had such blatant **** customer service. I had sparkletts quite a few years ago in Phoenix metro area and never had a problem with them, the driver I had was great. This is when it was Danon Waters, I'm not sure if its a different set of owners now or if COVID broke their take on what's important, but something is wrong with this company, at least here in flagstaff. So, I have been going to Sedona water for a few years since we moved to Flag because there is no water store in Flag. A bit ago, I thought I would try delivery service. I didn't want to be driving to Sedona forever. So I look at Sparklettes and see they deliver to my zip code, so I set up an account online and start to schedule service. Their online setup wont let you just order bottles, it forces you to get a cooler as well... I don't need it (I have my own cooler) but ok fine, its $4 a month, ill get one. Well, the day comes for my delivery... no one ever shows, but I see on my account, that it was delivered. The next day, I call their 800 number and they go through and tell me we will reschedule you for tomorrow and have a rep from flag contact you today. No rep contacts me that day. The next day, their driver, Travis calls me and states he delivered my stuff to building 5 up on the hill. I question why he delivered to 5, when I clearly put Building 4 on the Driver notes and 5 is right next to 4, not up on the hill (this was a blatant lie, the guy never delivered at all). So he tells me to text him for future stuff its easier for him sometimes as he is busy, ok, I'm fine with that, id rather text. So when I get the cooler, I find the cold doesn't work, So I text him. He says try and unplug it and let it sit for 15m and plug it back in. Ok I do that, text him back Friday evening, this cooler doesn't work. In the mean time I check my account and now see that I have two coolers and 6 bottles of water charged to me.. What? So I text this to Travis also. This guy never responds. Monday rolls around, I text him again at 8am about the cooler, he replies after a bit stating he can probably get it to my on wed, maybe Thursday. what? WTF kind of customer service is this? So again I text him about my account having 2 coolers and 6 bottles charged to it... the guy just never responds back, Thursday rolls around and he finally texts back stating he was sorry, he can get the cooler to me tomorrow. I'm done at this point and call the 800 number again. I explained what happened to the CSR and their non existent care for the situation pushed me over the edge with dealing with a total lack of customer service from all fronts and I decide there I would cancel. They set a date for the driver to pick up items... of course he never shows till two days later... Maybe I'm old school, but I believe in bending over backwards to make something right for a customer when things don't go well. I would never recommend them, unless they got rid of this lackadaisical driver and did some CS training to their staff. read more

I had them deliver water for 2 years to our summer home. It took many phone calls to both start and stop delivery both summers. It got to the point that the regional manager had to intervene to get anything done. In all fairness this issue may be a Flagstaff management problem. Even regional managers had difficulty getting the local managers to return phone inquiries. Mere customer service reps had no chance of response. I spent many hours on the phone trying to fix the situation, it cannot be fixed. I pay more for water now but do not have to waste time and frustration trying to deal with a rock of a system. Save yourself the aggravation, go somewhere else. read more

Cancelled service in Mid June and they still will not pick up the equipment. I have called three times now and had pick up "Scheduled" and yet no one has come. This is ridiculous. They are even trying to charge for July's equipment rental.... I would not recommend Sparkletts to anyone. read more

I have been waiting on the phone for half an hour. I had a bottle break and they gave me credit for a month's rental $1.99 but not the cost of the bottle which ended up on my floor, even though they had agreed to credit me for that. Watch your statements! read more