Some years ago I bought a bag among many other items from this shop. I also had purchased a number of times from their other outlet at Eastwood as well as theit Harbour Town one which is now called something else. I am very careful with my things. I take good care of them. The handbag cost $35 10 years ago which wasn't the cheapest for what it was. A cheaply made accessory.
After a couple of times of me using it, literally, the seams became undone and the lining became loose, no longer attached to the outer vinyl fabric. Threads were hanging and it looked awful. I brought the handbag less than a week later to the store with receipt of purchase bur the proprietor or manager, she was one of the two, refused to give me a refund. This kind of thing should not have happened to a product so soon after purchase. It has never happened to me before or since!
The proprietor said that she couldn't be sure I didn't overload the bag with personal belongings! I only kept my purse, phone, keys, couple of tissues and sometimes a lipstick in it. The woman said she could sew and repair the bag herself if I left it with her for some days. I found her attitude unacceptable given how new the item was. Although I was a regular customer I stopped going to all their shops after this experience. Their "knitwear" and scarves smelled like petroleum too. Not recommended. Of course I don't know if new owners are there now. The lady who refused me a refund wore glasses. read more