I had a confirmed appointment with Brenna for 12:30 on 12/15/2025 and she texted me if she was…read moregoing to be late more than 15 minutes she would get in touch with me......well she never showed up and never called at all. Never called me the next day. Very unprofessional. Left me stuck. Her business is also Yelp Guaranteed !!! Very Disappointing . I have all the text messages.

I hired them for a deep cleaning and WOW. I've never hired cleaners before and have always just…read moredone everything myself but I have a house full of kids and animals so I started to realize there was still a lot of things I never had time to get to. They did such a great job that parts of my house looked like they were completely brand new again. Old paint stuck on the tub for years was gone, grout very clean, they were so thorough and paid attention to detail. I am realizing that hiring cleaners really is worth the money.

Great cleaning service! We've been using Russo's Charm Cleaning for a few months now, and are so…read morehappy to have found them. We've been living full-time in SC since the beginning of 2021, and have gone through several other cleaning services. Until we found Salle & Nick, we were disappointed in either lack of reliability, or cleaning standards not being what we expected. Salle & Nick are responsive, reliable, and do what they say they're going to do. Our house is always wonderfully clean after they leave. And with 2 Siberian Huskies, that's saying a lot! Without hesitation I can say I recommend them highly!

Amazing people! You can trust the Russo's to do a great job cleaning and have open and honest…read morecommunication. They are easy to work with and consistently clean well.

Background: I purchased a large home from a family that was not very big on cleaning and…read moremaintaining. They had several pets: dog, cats, parrot, rabbit and other things in covered cages. I posted for a recommendation on FB and this company reached out (I should have known right there). The woman who advised she is the owner came to give a quote on a Thursday. She was very nice but come to find out has no idea how to run a business. I told her what I needed: deep clean kitchen (but not floor since there were still unpacked moving boxes scattered about. And not the refrigerator because it is brand new) and deep clean 3 bathrooms. She gave me a price of $125 which I thought was a really great price ( that should have been another clue). So I asked her how much more she would charge to clean all of the window blinds in the house. That would be 8 single wood slat horizontal blinds and 3 doubles. She said and extra $25 and I accepted the $150 total and we set up the cleaning for the following Monday. I thought it was great that they were available to do the work on such short notice. I wanted it done before we actually moved in. So the owner sent someone else to do the cleaning. She was on time and we briefly went over what should be done. She was here for about 5 hours. Did not touch appliances. Before she left I texted the owner and she gave me the runaround saying I said not to clean them. Why would I say that??? See photos of oven. Also while the cleaner was still here I asked her (not the owner) did you clean the tub in the master bathroom? She said yes. (Background: there was a pink stain at the bottom of the tub from the prior owner. It's a white tub). She said she used a Mr Clean Magic Eraser until it crumbles apart but she couldn't get the stain out. Unfortunately, I don't have photos of this but after she left I sprayed the stain with bleach cleaner and it is now gone. I really don't think she cleaned it at all. Also after she left I found that the walls were not cleaned (see photo). I consider a deep clean to include dusting ceilings, moldings and walls. And if dirt is found on walls, should be cleaned off. Finally, went upstairs and neither of the blinds in those rooms were done. When I texted the owner about this she Venmo'd me $5. When we were texting about the appliances she said she would send the cleaner back the next day to them for an additional $50. So the low quoted price was obviously just a lure. Of coarse I told her to go scratch.

Kim Hilary and her team are definitely a 5-star operation…read more Hilary was recommended to us by a neighbor and friend. Her praise of the service and graciousness of the team was spot on. We just moved into our newly built home prior to the holidays. There was settling dust on the baseboards and fixtures. The ladies had everything shiny and sparkly. Super impressed and looking forward to their return in 3 weeks.

Great people. They take care of our home and our business. Honest and ethical, very accommodating…read moreand affordable. They follow instructions and do what we ask. Totally happy customers.

Everything started out great. I shared with the owner some things that were not done properly (…read morechips bags in-between the couch) trash found on the floor. These items were found by myself while staying at my property. The owner had a hard time taking feedback and made me feel like she hired me when in fact I hired her. The owner is extremely emotional and rude and when brought to her attention, she turned into another person in a text message. It made me wonder if she forget that I can share her rude, threatening, disrespectful messages. I would not recommend this company. Beware.

Called this establishment several times, no response until finally today at 5pm. I asked why they…read morehadn't responded previously and Brittany (sp?) said I was rude for calling out the fact I hadn't been contacted. She claimed they had called me after each time I left a message but the 'phone kept ringing'. Totally not true as my phone goes to a message after 3 or 4 rings. Also reviewed my phone log and no calls from their number. No apologies and hung up on me. I think its my first bad experience in SC. I guess they don't need the business.

i woke up to a flood disaster 2 weeks ago and didn't know what to do. i feel God sent me to…read moreDuraclean Merle, within 1hr there were 4 Duraclean professionals who came, accessed the situation and within 5 hrs they had everything under control. i did nothing. two weeks later my home is back together and cleaned by an amazing cleaning crew. everyone at Duraclean were such a joy to deal with. they work fast and as I am alone they took total control and I am so happy. thank you again Duraclean Myrtle Beach, you are all amazing.