We had a really good stay here. The location is great. Chipotle is right across the street, Walmart…read moreis about a block away, Starbucks drive-thru is right next door, and there are several other places to eat nearby. Very convenient if you don't want to drive far for food. The staff were friendly and kind across the board, from the afternoon staff to the evening staff. Breakfast was just right, and the woman handling breakfast that morning, I wish I'd gotten her name, was great. She was taking care of breakfast while also doing double duty helping with housekeeping and rooms. When I went downstairs to ask for more towels, the morning staff was very accommodating. The only hiccup was checkout. We had requested a late checkout, and our app showed our checkout time as 4 p.m. But at 2 p.m., Dennis knocked on the door to tell me I had to leave. He was kind about it and explained that his manager had left notes saying we were supposed to check out at 2 p.m., not 4. The problem was that the change was never communicated to us. No email. No message. Nothing documented that we could see. All we had to go on was the app saying 4 p.m., and I had planned meetings that afternoon around that checkout time. So if you're staying here and request a late checkout, I would recommend confirming the time and getting it in writing before planning your day around it. Everything else about the stay was great. The communication mix-up at checkout was really the only thing that fell short.

If you are looking to stay in a Dark, and when I say DARK bring a Flashlight because this is the…read moredarkest hotel there is, and did I mention dated? Look at the picture with the Fireplace entrance and multiply that dated situation X 10 when it comes to hallways and everything in the room. If this were to close after today I'd have to ask why they waited. There another hotel in town by this chain so maybe they are better but definitely look at website photos and know that what the hotel could have looked like, and to think people paid up to $500 per night this past weekend screams the word Highway Robbery.

This place is amazing. They have perfect customer service. They send a text message to make sure…read moreyou have everything you need. They have free breakfast buffet in the mornings and the lounge downstairs is fantastic.

I stay at the Atherton on special occasions even though I live in the same town as its location,…read morebut it's a wonderful experience every time! I always get a peaceful night's rest and a great view every time! The bathroom is terrific! The breakfast is amazing! I have zero bad things to say about The Atherton Hotel!

Every time I come to Stillwater I try to stay at the Best Western. I have been in Stillwater at…read moredifferent times of the year and every time the service was good and attentive. This last time between (May 12-18) it seem to be a little over whelming for the workers. Two times during these daate my room was not made up and the room I was in is starting to become worn out, Cracks and caulking near the shower are starting to look worn out and a Towel pool fell to the floor after I tried to put bath towels on it . The manger and desk staff are attentive to my needs, but the house keeping seemed over whemled.

I have stayed here a few times. The hotel is older but the rooms were always clean and my stays…read morewere ok. However, this last stay this week was horrible. Checked in and there was food still in the fridge in my room. The room was ungodly hot. I turned the air all the way down but it never got cool. I only got about an hour and a half sleep the first night. It was slightly cooler the second night. I purchased a fan for the second night so I could be cooler and sleep. I did make the desk aware of the room being hot. Nothing was done to try to adjust the price of the stay. I talked to other guests who were also having issues with their rooms being hot. Another person attending the same conference as I was told me he showed up at 4:00 and was not able to check in as his room had not been cleaned. (Check in is supposed to be at 3:00.) I believe he said 6 others were waiting to check in as well and waiting on rooms to be cleaned. Seems they do not have the staff they need.

I didn't know what to expect from a Home2 Suites. I was pleasantly surprised with how nice it was…read more The staff was really nice and quickly got me checked in. The room was really clean and nice. I had a mini kitchen with a full sized fridge, a microwave, a dishwasher and a coffee maker. Perfect for a longer stay. I was only there one night so I didn't need it. The bed was comfortable. The shower was nice abs clean and the towels were really soft and fluffy. The breakfast was awesome. I had a bagel with chicken sausage, fried egg and melted cheese. It was really good. I do wish they had had cranberry juice but not a big deal. The coffee was a little strong but the food selection made up for it. I would definitely stay here again

Looking for a room that smells like dog and the refrigerator don't work? Your search is over!…read more GAME OVER

I was driving L.A. to Chicago. My reservation (Hotels.com) was for the LaQuinta in Edmund, OK…read more However, after a horrible check-in experience there, I verbally cancelled my reservation and just got back in the car heading north on 35. I started looking for the next LaQuinta and was stressed because it was dark, cold, and getting late. I had no place to stay and 3 animals in the car. I called the Stillwater property and spoke to Rachel (I think) who was working the front desk. She was quickly able to confirm a reservation for that evening and accommodate my room requests (first floor, near exits). She honored the hotels.com rate and explained this property did not charge extra pet fees though others did (cough cough Edmund cough). She was super sweet and helpful. The hotel is only a 10 minute drive or so east of the 35. Check-in was a breeze (they handed out sanitizer and wipes!). Location felt very secure with ample grassy areas on all sides for dog walking. I could park right outside my window. Location felt very safe and lots of food nearby. Would definitely stay here again and am thankful for the help in a bad spot.

During my stay at the La Quinta Inn & Suites Stillwater-University Area, housekeeping moved a…read moredresser back into place I had moved out to plug in my ps5 while I was away from the room. My PS5 was connected to the television, and moving the dresser caused the HDMI cable to become pulled tight. Afterward, the PS5 no longer worked properly, and the HDMI port appears to have been physically damaged. I calmly reported the issue to Assistant General Manager Clint Castoe and asked the hotel to take responsibility or at least document what happened. Instead, he immediately blamed me. He claimed that "loss" and "damage" were the same under the hotel's policy, even though the written language referred to loss of personal valuables. He also told me I had not used common sense by plugging in my PS5 and said I had no right to move furniture in the room. When I calmly asked him to show me where the hotel's written policy said guests could not move furniture, he became visibly angry, turned red, and told me I could go back to my room, check out immediately, or he would call the police. I remained calm the entire time. I did not threaten anyone, raise my voice, or cause a disturbance. I was simply asking management to address damage that occurred after housekeeping moved furniture in my room. What upset me most was not only the damaged PS5, but the complete lack of professionalism, accountability, and basic customer service. Rather than investigate the situation, complete an incident report, or speak respectfully, management became defensive, insulted my judgment, and used the threat of police to end the conversation. I am truly blown away by how this was handled. Guests should be able to report property damage without being blamed, talked down to, or threatened. I would not recommend this location based on the way management responded.

Booked this hotel through Priceline. Once I got there ready to check in there was a problem with my…read morecredit card for incidentals. But I guess it was on Priceline end. So I cancelled that one and the hotel honored my Priceline rate and booked it through them. The rooms are big, cozy and comfy. Almost feels like you're in a 1 bedroom apartment. Rooms are clean and also have a little handwritten note from the cleaning crew. My room was spotless clean! Chandrell at the front desk is awesome! Professional at best, yet also makes you feel at home with small talk. She and I got this Priceline issue resolved in no time. This hotel is definitely worth the money for all you get. My second time staying here. Will be back.

Second incident , but most important: JUNE 11,2025 This hotel not only entered my room without…read morepermission, THEY LEFT MY ROOM DOOR PROPPED OPEN FROM 8am-6pm !! When I confronted the hotel manager about it he said since this is the second incident he wants me to move out. Luckily none of my items were missing. The hotel managers name is CARLO RODRIGUEZ. He offered 5,000 more hotel points. 1st incident : Checked in May 28th, May 29th hotel staffed entered my room with the DND sign ON the door! Stephanie Rupp the front office manager stated no one entered my room but the bed was made, towels were replaced. Next day hotel manager admitted they did enter the room and offered 5,000 BONVOY points . This hotel does not have working AC in the summer time. They have no breakfast options. The hotel floors are sticky, stinky, and dirty. The utensils are rusted. I DO NOT RECOMMEND STAYING IN THIS DUST BUCKET !

I recently stayed at this hotel while traveling for work. I enjoy staying at SpringHill Suites…read morehotels while I am traveling because I can always count on them to be clean and comfortable, plus I like earning points with the Marriott rewards program. This particular hotel is very new so I wanted to share a bit about my experience there. The Good: -Very updated and well designed accommodations. The rooms were incredibly spacious and had everything I needed. -The internet was fast and the TVs offered a huge variety of channels including Netflix, Hulu and HBO Go -The gym better than most and all of the equipment was very new and clean -Decent breakfast options -Plenty of parking -Great rates -Very friendly and accommodating staff The Bad: -Location was a bit strange, it is set far off the road and signage is lacking so it is easy to miss the turn -The beds were surprisingly uncomfortable, I expected better from a new hotel. -My room was not cleaned on the first day and only seemed to be halfway cleaned on the second day, as though someone started to clean it and then forgot to finish. I hope that they continue to improve overtime, as the hotel is very new so I imagine they still have a few things to work out such as cleaning staff and hotel signage. Overall, I would likely stay here again when looking for clean and affordable accommodations. Compliments to the staff who were all very friendly and helpful.

When people tell me they've never been to SpringHill Suites by Marriott, I tell them: you ain't…read moreliving! I woke before the sun and was greeted with a mighty scrumptious breakfast smorgasbord. Also, the ambience of the room calmed my soul like when the ocean's wave caresses my toes

Compared to the other Hampton Inn & Suites located a few miles east of this property in Stillwater,…read morethere is a night and day difference. First off, this property seems to be recently built (or at least 2 or 3 years old) within an area of some of the major car dealerships such as Chevrolet. While still in a fairly good proximity of Oklahoma State University, the location is also closest to the access of I-35. Standard amenities within this Hampton Inn location. Although I didn't see if there is an outdoor/indoor pool, there is certainly a business center that I can only describe as hot due to the PCs running all day long with the door closed. Comfortable rooms, fantastic customer service from the front desk. Could not ask for anything more!

Great staff. I am staying at the Resident Inn around the corner. The hot water is broken here and…read morenothing is being done about it. I am here for work. I called the Hampton the got me a room so I could shower. Very friendly and courteous staff. Will be staying there going forward.

I was somewhat disappointed by my stay at Fairfield 4/21-24…read more Pros: location close to OSU campus Staff was friendly Cons: needs maintenance The water in the tub didn't drain very well The lamp was broken Apparently they only offer housekeeping service every other day. They did not come on the day they were supposed to so I mentioned it to an employee who tried to explain that they only come every other day. I then explained that I checked in on Friday, so they should have come on Sunday. She then stated she would bring me towels and remove the dirty ones. I left for several hours and told her no hurry. When I came back they had never come. I ended up asking for a laundry basket to put my dirty towels in and get a couple clean ones.

We checked in close to 1am in the early morning of Sat Feb 14th. We had left Friday from Austin…read moreand driven 6 hours to Stillwater after working all day. We got checked into room 209. It reeked of mildew, musk, and chlorine. The shower was leaking, the dressers draw caused a trip hazard and wouldn't close. The electronics were all over the place. The room was a complete dump. I went downstairs and told the guy who checked us in and he insisted that he look at the room. He looked and agreed it was a mess. He told us there were no other rooms available even though there weren't many cars in the parking lot. He offered to send us to the Springhill Suites instead, but it is on the outskirts of town instead of a 15 min walk to Gallagher Iba. We told him we would switch to a Hilton which is where we typically stay and wanted s refund. 20 minutes later he came back and magically found us a room. The room was better but the AC thermostat wasn't working properly. The guy who checked us in looked at it and said he didn't know how to work it. He never offered to send a tech up. Dennis who he was on the phone with was super nice and said he would try to either get me a discount off the price or Mariott reward points. I even told the two women who checked us out on Sunday what happened and they said they would look into it and I wouldn't get a final receipt until it was finalized. I got an email receipt 30 minutes after I left town. There was my answer. They gave the impression that the hotel owner was cheap and probably wouldn't do anything. The place is a dump. The pool was closed and there was no mention of that or that they were doing a remodel on their website. Definitely wouldn't not recommend. I left a bad review and Chet Patel reached out. His email is solankichetansinh@yahoo.com. His employees apologized for the bad experience but advised that Chet was cheap and would not reimburse me. I think Chet initially took offense but quickly overcame his cheapness. He told me he would refund my visit but after several responses where he said he would refund me, it just never happened. It showed what a cheapskate his employees told me he was. I would never stay here!!!

Probably the worst Holiday Inn Express that I've stayed at, and I've stayed at a bunch of 'em…read more Late in the evening, as I approached the bathroom, a roach ran out from one side of the door frame and under the other. When I sat back down at the desk, a little black ant was running across the keyboard, and it was only the first of several that we saw. At breakfast (which, in fairness, we showed up to maybe 20 minutes before it closed) the hot items were completely picked over and none were available - even biscuits! I would be at 1 star if not for a friendly employee who did ask if we had what we needed, and tried to remedy the breakfast situation. This hotel could use more employees like him.

What a big disappointment!! I picked Holiday Inn because it had always had such a great…read morereputation!! What a run down disgustingly dirty property. No pride in ownership nor pride in hotel reputation! The room smelled musty like it had been closed up for a while. The pool was dirty and the deck was filthy. The hot tub was broken and so gross!! Even if it is broken it should be cleaned. So gross!! There was a lot of food wasted at breakfast. I ate at 10 am and the breakfast closed at 10:30 am and all the chafing dishes were full. Such a waste of food. The only redeeming quality was the staff but even they didn't care about the property. I had seen the pool and asked if someone was going to clean it. I was told yes but hours later it was still filthy!! I wish I had read the reviews before booking. Priceline will sell you any piece of poop room. They don't care!! DO NOT STAY HERE!!!