We have been getting our car serviced and repaired at Sparg's for years and generally been satisfied with their work. However on our most recent repair, Sparg's installed an incorrect part and this became apparent later. Sparg's rectified this problem but charged us a substantially higher amount for the re-do work and additional labour not taking into account that we had paid for the initial 'incorrect' work and that it was their mistake. When this was questioned, Chris was extremely rude and aggressive and even refused to discuss the matter or explain their charges to us. We made independent enquiries about the cost of the part and Sparg's had marked up their price by over 50% from cost price! Additionally, when our car was on their premises for weeks awaiting repair, an external part of the car was broken. Sparg's refused to accept responsibility of the broken part despite it being on their premises and under their care.
We have had very poor service from Sparg's and of course will not be returning to them. If you choose to go to Sparg's, we recommend that you question their prices as they clearly mark up their prices excessively which is a breach of the Consumers' Guarantees Act. Additionally, the manner in which Sparg's dealt with our complaint was appalling! Customers have a right to know what has been done to their car. Additionally we suggest that you check your invoices carefully. We have discovered several mistakes looking back and been overcharged, but Sparg's has refused to refund our money.
A good mechanic is hard to find and Sparg's is certainly not one of them. We strongly suggest that you look elsewhere to find a mechanic to carry out reliable and fair priced work with respectful customer service. read more
