Traveling for work, stayed here for 2 nights and just drove the rest of the way (project was in…read moreMaine). Easy to stay, very clean rooms, airport shuttle... all good things (with exception to the single digit temperatures the area was having). Nevertheless, we didn't get any more weather (just cold) and the site visit was a success. Staffers here are welcoming and friendly. Included a breakfast buffet every morning 6-9am. Had onsite gym and indoor pool (which I did not use).

I'm seriously stretching it when I give this place two stars…read more First things first, we arrive at the hotel in time for their reception only To find out Massachusetts has a law that prohibits hotels from giving away alcoholic beverages. Next, we were trying to get a beer at 10:35PM tonight, Friday night, but the bar has last call at 10:30Pm and closes @11PM. SERIOUSLY!!!!! Are we now staying in kiddyville?? Next the hotel had only two out of three elevators running all day and there were high school kids going up and down the elevators like little children causing delays and crowded elevators. Then tonight after finding out the bar was closed before midnight, we go to the elevators to find another elevator is out of order with only one elevator running. DO NOT STAY AT THIS HOTEL IF YOU ARE EXPECTING LEISURE, OR IF YOU EXPECT GENERAL SERVICES (All elevators working, a bar that stays open until reasonable hours, and a true reception that is worth sitting down and relaxing with beer, or wine) THAT ARE NORMALLY OFFERED AT VIRTUALLY ALL OTHER EMBASSY SUITES. I will definitely never stay here again. It isn't worthy of the Hilton brand. Ok, had to edit again. Don't ever expect ice to be available for your breakfast time in the morning!!! Also, if you have a schedule, plan plenty in advance for your time, this place has no urgency or priority for elevators. Had to take the stairs multiple times just to get downstairs

Cassandra made our experience here terrific. She was informative during the application process…read morewhen we had questions about the Chinese visa application, and she helped us with photos on site in a short us that we would receive our visa within a proper timeline. This service fees are modest and affordable. And in our case when the Chinese consulate overcharged us based on their error, Cassandra at visa services went to battle for us. She was able to give us the visa for the initial price that we paid even though the Chinese consulate made the error. This goes along way and saved us a couple of hundred dollars. We look forward to working with visa services again in the future for our visa needs.

Sara was awesome! I needed help getting visas for a trip to China and Sarah was a huge help. She…read morespotted my various typos on the forms (ooops) and was super-helpful in navigating through the paperwork. When the embassy required more documents, Sarah made the process very easy and didn't charge more for the additional work. Sarah and her team in NY were very careful handling some very hard to replace legal documents. She was always a pleasure to work with and did a great job following up and keeping me updated. It was well worth the fee and the office was a quick walk from the Copley T station.

Quick in and out, perfect appointment discipline, 30 seconds wait, very nice consulate officer…read more Super efficient. Love these guys!

Easy location inside Copley mall / Marriott Appointments are…read morereally fast like 10 minutes Does not get busy

As the person above stated, I called and emailed multiple times and was unable to get in touch with…read moreanyone. As I tried to book my passport renewal appointment via their site, it simply stated that " no appointments were available" but didn't even provide alternative dates to book. The website is very flawed and so is their phone answering system. I have had better luck getting in touch with Spirit Airlines than the Boston consulate. Edit to state that I am Italian, speak the language and was born and raised there. Still frustrated with the lack of functionality of this system. They need to work on it.

Pathetic .... If i did my job the way the people in this consulate do, I would be fired within a…read moreweek! Answer the dam phone and actually help. Don't pass us off to an email that never gets a reply from. I have called 6x, spoke with the same woman every time and it's the same line every time "Here is the email address to send your inquiry to". I have sent over a dozen emails and not one reply. At one point they took my name and phone number down to pass along to the appropriate point of contact which resulted in no call back.

Amazingly difficult passport or passport renewal process... i hold us and uk passports and these…read moreguys exist to bust your chops! Get prepared to be frustrated!!

This place is extremely difficult to reach because they do not respond to emails nor take…read morephone-calls. It is very frustrating to make an appointment because there are about 4 options on their website. I am a student trying to get a travel Visa for study abroad and this has been the most stressful process because they are not communicative. I have been told to just "show up" when they open. This has been very disorganized and unprofessional, especially because I had an appointment and when I came in at OPENING they were closed for a holiday. I would recommend getting this process started a lot sooner or to just go in expecting poor planning, lack of information, and zero communication.

I've been coming here on and off for decades and sadly the trendline is down. From the…read moredecor/finishings in the rooms, to the 72-hour cancellation policy to restaurant food to the surrounding mall which I'm guessing has been dead since Covid (and formerly was vibrant), it's all trending the wrong way. The worst is today I had a simply stunning "customer service" experience on their "Service Express" line which makes a joke of the whole concept. First I had to call on speaker because the phone was broken. Second, the agent was combative beyond imagination trying to convince that I'd left my DND tag on the door -- when we absolutely didn't -- because they'd failed to restock the in-room coffee (but, uh uh, made up the room -- so more proof that DND was not on the door). She was the worst listener ever, interrupting me the entire time. Final hint: if you don't want people to complain in public, give them a way to do so in private. You've got not public email, the Twitter link to your account gives a 404 error, and I'm not calling the Service Express line to complain about Service Express.

I was upgraded to a mini suite for the two nights I spent at the Westin Copley Place. Enjoyed my…read morestay. It was a Wednesday and Thursday Night and the place was hopping. The bar on the main floor was nice and reasonable. The best part was the breakfast in the Bonvoy Lounge. Easily one of the best spreads I have seen. Lox and bagels, to sausage and eggs to yogurt and oatmeal. Great place!

If you are skeptical like me I can tell you this company is legit. I did my research and ultimately…read morechose them for a passport we needed within a week. They were very professional and had great communication through text, phone call, and email. We had a situation arise and multiple employees including the VP did everything they could to help us resolve it. They are not cheap but if you need a passport fast I would recommend.

AMAZING.. Maggie R in NY saved our vacation...!…read more We literally set ourselves up for the most difficult process when we discovered my 19 yr old's passport expired 10 days after our trip this Jan 22. ...of course during a difficult pandemic work environment, and relying on sketchy State Dep support for our citizens, and relying on FedEx buried in holiday shipping... Since this was a junior 5 year passport, no renewing without an in-person meeting. We had literally no days to spare, and Maggie made it all happen on time. She helped me correct all of the errors in my documents, then secured us the final slot in Tx for our review and got the new passport to us ahead of schedule. She is a miracle worker and was wonderful to work with. Thank you Maggie and team!!! SS

Celia there is amazing. Great simple service that goes above and beyond…read more I needed to get a visa and went here to get my 10 year visa

Feti knows what they are doing and they do it well. I obtained a visa in one week (paying for…read moreexpedited service) and had the pleasure to meet Christie, who was managing my visa application. She was efficient, knowledgeable, and responded to all correspondence between us quickly and also offered fixes along the way. Definitely highest rating for both Christie and Feti. I will be a return customer!