This review is for counter service…read more 4 for the big box bank extra happy contrived concern personal-seeming customer service while you wait randomly forever. Funny, this visit, there were quite a few happy go lucky reps running around behind the counter, in and out of the back. 1 star for no distinct line at all for counter service.....you just stand with a bunch of other folks aimlessly on a large carpet with a big green square in the center. Remember in elementary school dodge ball, where everyone stands inside a big circle drawn in the dirt and strategically places themselves, waiting to get hit? Or not. Reps at the counter ask whoever is standing there if anyone is conducting a certain kind of transaction, then motion the first hand to go up that person to come on up. Huh. 1 star for the one time I went to cash a few checks someone wrote me, the cashier shorted me $13........they go in the back with your checks and your ID (did you run my credit/lexis nexis?), return a few minutes later with your cash stuck inside an envelope, presumably for safety reasons and ask if you'd like to start an account if you don't have one. Oh no, honey.......pull it out and count my money right herr. Thank goodness I added it all before. I made her bring back the actual checks, recalculate the total. Yup. Short, $13. I ***hope*** she didn't do that on purpose. Grrr. At least rope off a line. I'd rather bank small.

This is to balance out these negative reviews. This is for Denise. I came here to open up a…read morebusiness account and she already added her personal touch and told me "when I tell you to come, you come. I'm the manager around here" gotta love the realness and she reminded me of a few people like her in my family. She makes me feel that I am right at home. She got straight to business, made me feel welcomed and comfortable and really gave me that personal "I got you" type feeling. In one day, I'm already known by name. only been to this bank for 2 days and I already know I'm gonna be family here. From Zion to keverson and even Ken who I've spoken to, they all are so kind

Everytime I have entered a Bank of America it has been extremely busy with a line of customers and…read morethis location in Sunrise was no different. Very modern lobby. Aside from the congestion at the teller counter, the customer service by the associate Jamie was excellent and he went out of his way to assist resolving a problem.

For banks, my max is usually 3 stars due to the lack of service and shift to everything online…read more This branch was ok. I had an issue depositing intonthe ATM. When I first walked in I couldn't find the tellers as the layout is really weird and they are in the back hidden. But they moved through the line pretty quick and resolved my issue

I had a few account problems that were really caused by my carelessness. I have been with Chase…read morefor several years, but I was really ready to change banks. I met bank officer Brian McDonald, who is a true professional. He was extremely nice and understanding and took his time explaining the situation to me and he fixed everything. Solely because of Brian, I chose to remain with Chase. Brian McDonald is EXACTLY the type of person that make a bank successful. He truly dealt with me as a person, not just some number with an account. Chase should hire more people like Brian.

All of this bank are useless doesn't matter what time you call no body answer the…read morephone,appointments only don't going there if you have a question no appointment no answer ,no staff but no hiring more people.I hate bank they only need your money to making them richer.Unfortunately we have to have it to do everything..... full of craps

What an amazing experience I had at this branch! I recently had a terrible experience at another…read morelocation, and this visit was the complete opposite -- truly refreshing. I walked in to get a document notarized and was immediately greeted with a warm welcome. Within seconds, Nathaly introduced herself, and soon after, Guillermo -- who I later realized was the branch manager -- excused himself from helping another client just to check in and see how they could assist me. He took my name and made sure everything was handled quickly and professionally. Within 15 minutes, I was taken care of. I was blown away by their customer service and overall attitude -- something I honestly didn't expect from a big bank like Wells Fargo. Thank you, Nathaly and Guillermo, for your outstanding service and professionalism. This branch truly stands out! #AMAZED

An absolute delight dealing with the staff at this bank with a simple task of obtaining the new…read moreinterest rates and options, which were very competitive. A clean modern lobby with adequate customer seating was a nice touch. The massive safe deposit vault was ajar with a visual of wall to wall customer deposit boxes, usually a fee required for use. The drive through lane is permanently closed, although they provide sufficient availability of loan officers and tellers for your needs. Walk up ATM offered next to the front door. Unsure if this location is busy during later hours but pre-lunch time was empty.

If you want a bank that treats you like a person and not a number, then this is the bank for you…read more After numerous attempts at another bank to transfer an account from out of state failed, I decided to come here after recommendations from other people. I am so glad I did because what took months before at the other bank (with no resolution), it only took a day for me at this bank. The process was simple and quick. The manager Melissa, was very professional and helpful. I had an appointment to see her and I was at her desk promptly to proceed with the task at hand. Whenever I'm in there, there are hardly ever any lines. The bank is pretty big and clean; there's also a drive through with a decent size lot. Overall, I had a great banking experience and I highly recommend this to anyone that is looking for a new bank.

I have recently moved to the area and I'm loving it! I was Not happy that this Pnc off Nob Hill is…read morenot closer to me for this request . But when I went, it was all worth it! My credit card was hacked. And this location was the closest one to me to help me get a new one right there on the spot! Terrane (I hope I spelled that right) assisted me. She is an asset to your company. I was in and out in 12 minutes .. if that. Very professional polite, thorough and she made it happen. Thank you so much for making an inconvenience Turn into a huge convenience! Job well done!!

Trenton, I think his name was is very helpful and patient with us old folks, he's going to be a…read moregreat banker some day very soon..

BE CONSISTANT AND CLOSED THE DOOR LIKE THE OTHERS AROUND YOU!…read more This was one of the most unnecessarily frustrating banking experiences I have encountered, and the issue was not the complexity of the transaction, it was the lack of consistency, preparation, and basic process knowledge from leadership down to the frontline staff. The purpose of the visit was simple: open an account for the monthly deposit of Social Security funds. We arrived with the Social Security award letter, identification, and supporting documentation. Instead of being provided with a clear checklist of everything required at the beginning, information was given piece by piece. After spending considerable time entering information and supposedly creating a profile, we were told an original birth certificate was needed. We left the branch and began driving to retrieve it. While already on the road, the bank called and suddenly advised that the Social Security card was also needed even though we had specifically been told during the appointment that the birth certificate was the only additional document required. We returned with both documents expecting the process to continue from the profile we had already been told was established. Instead, another employee appeared to restart much of the process, repeatedly went into another office for assistance, spent additional time at the copier, asked numerous questions, and recreated information that supposedly had already been entered. Then, after all of that, we were told at the very end that $25 was required to open the account. Again, this was information that should have been communicated at the beginning. This is not acceptable customer service. Customers do not work for Wells Fargo and should not be expected to know the bank's internal requirements. If an account requires specific identification, original documents, a Social Security card, an opening deposit, or any other documentation, provide the customer with a complete checklist before beginning the process. What should have been a straightforward account opening turned into multiple trips, conflicting instructions, duplicated work, and a significant waste of time. The Wells Fargo location near Broward Mall needs immediate attention to employee training, leadership oversight, process consistency, and customer communication. A financial institution should inspire confidence that employees understand their own procedures. Unfortunately, this experience did the opposite. Save yourself the unnecessary frustration, time, and energy unless this branch improves its training and account-opening process.

A nice quick trip here with my husband to deposit some money. The parking lot is nice and private…read moreand it has a nice amount of spots so we did not have to look long for a spot. The location was very clean and the ATM outside that we used looked like it was recently wiped down because it seemed very clean as well. There is a drive-thru at this location if you wanted to stay in your car while you need to stop here. I liked that the location had a nice amount of cameras around so I felt safe while I waited for our trip here to be finished. The staff was friendly and they were pretty quick with helping the other people that were here while I was!

I came in for the first time the other day because of MLB Mondays, a program where you get a free…read moredrink on Mondays during mlb season if you sign up. It was so much better than I expected! I expected a small coffee counter and to be pressured into Capital One banking services, neither of which were true. The staff were next-level friendly, and seemed like they genuinely enjoyed being there. They welcomed me when I walked in, and told me about the drink specials and other amenities at the cafe such as reservable spaces (only for capital one cardholders) and events! I got a cherry vanilla iced matcha latte from the spring menu. It was good and the presentation was nice. It was extremely sweet, so I'd get something else if that's not your thing. They told me that the summer menu focuses on blueberry and ube, so I'll definitely have to try that out! It was somewhat crowded, but there was plenty of seating and outlets. This is the perfect place to get a good drink, get some work done, and even get banking errands done if you're a capital one customer. Plus it's right on las Olas, so it's a nice area to walk around or visit other shops. Such a great find!

My fiancee wanted to stop by here to try their coffee. We weren't expecting much since it's a bank…read more But we couldn't be more wrong. Capital one cafe has surprisingly good flavor coffee. They use a verve brand and it was to our liking. They also offer 50% off if you pay with capital one credit or debit card. They also have some food items and they were pretty decent too. I would recommend this place to more people to try. Yes, we will definitely be back for their coffee again in the near future. Located in las olas, you would think parking will be crazy but it was actually not hard at all.

I have been visiting this bank on behalf of my elderly parents for the last year, due to Covid-19,…read moreto assist with their banking needs. I have to say, every time I have visited, they have provided fantastic customer service! And this is all through the drive through, as the actual office has been closed to the public (due to Covid-19!) Yes, sometimes you have to wait a little longer to get to the front of the line, but when I do, the tellers have always afforded me the same amount of attention I assume they are providing others ahead of me and with kindness. This has been a tough 12 months for everyone and I really appreciate the excellent customer service they provide! I definitely recommend this location!

As a TD customer, I'd love to see more locations…read more Today, I needed to make a deposit and as I passed, I pulled in for the drive-through. There were a couple of cars in-front of me and it did feel like it took longer than I would have liked. When I did get to the front, the teller was very nice and did get me on my way quickly. Maybe everyone else had more complicated transactions than me. This was my first time driving through at this branch and I did like that in addition to the secure ATM in the entry, it appears there is also a drive-through ATM. Good to know when I don't want to get out of the car.

The best team ever. Even if there is a wait, everyone is very pleasant and actually looks you in…read morethe eye instead of avoiding like other places.