I am profoundly disappointed and angered by the services provided by this spa. Jan. 13th I initially came in for Botox. When I scheduled this appointment, I was told by the receptionist a nurse would be calling me the day prior to clear me for services and that I should arrive at least 15 minutes early to fill out paperwork. I arrived 40 minutes early and to my surprise, no nurse contacted me. As I was filling out the paperwork in the waiting room the receptionist said the nurse was trying to call me while I was sitting there. I had my phone right in front of me and there was another woman sitting there as well and we both looked at each other because my phone never rang, and yes, the ringer was on and up. The receptionist then asked if I would call the nurse and answer the questions. Given it was another woman in the lobby it didn't seem too terrible, but the fact is HIPPA is in place for a reason and privacy is to be respected. I still have lots of movement in the areas where botox was injected, and the area I let the nurse know was the main point of concern. During this Jan. 13th visit, I explicitly discussed my concerns and targeted areas. The suggestion was made that a consultation with Lauren Adamson for skin pen/microneedling might benefit the areas of concern, specifically the 11 and jaw area. Subsequently, I scheduled a consultation with Lauren for Jan. 16th. Following this consultation, Lauren recommended an Ener peal and microneedling.
Before leaving on Jan. 16th, I scheduled my Ener peal for Jan. 23rd and the microneedling for Feb. 1st. I was called multiple times the your spa on Jan. 30th in voice messages stating that I was late for my appointment, another asking if I was still coming, and the final telling me that Lauren had to put someone else in my place because I 'no showed.' I made the appointment for Feb. 1st and it was written on a business card by the receptionist. I also sent Lauren a text message to confirm this appointment given all the screw ups so far and she confirmed it.
Lauren assured me that she would formulate a treatment plan and provide recommendations. Additionally, I was supposed to receive care instructions, both of which were never delivered. Concerned about my skincare products, I messaged Lauren via text on Feb. 1st seeking clarification. While she provided some information, it fell short of what should have been communicated, particularly considering I had emphasized my lack of experience with such treatments.
On Feb. 1st, I inquired about the treatment recommendation plan via text, to which Lauren responded that she would provide it the next day. Almost two weeks later, I have yet to receive anything. Despite reaching out to Lauren again on Feb. 13th via text at 9: 30 am and later calling the spa at 1:13 pm, where Christie, claiming to be the spa manager, assured me Lauren would contact me after lunch or at least before she leaves, I still have not heard from anyone as of 8 pm on Feb. 13th. Before considering posting on yelp, I waited all day after I sent this to the spa the night of Feb. 13th-Feb. 14 to hear from someone and still nothing.
Having invested over $1,000 in less than a month, I find it utterly ridiculous to be treated this way, especially considering the substantial financial commitment I've made and you have a cash cow sitting here. Regrettably, I will not be returning, nor will I recommend this spa to anyone. I am diverting my clients elsewhere and sharing my experience to shed light on the poor management and customer care exhibited by this spa. This is an unfortunate end to what could have been a long-term relationship. read more
