I debated a long time before I decided to write this review. I am so angry and frustrated that it just has to be done. I had an appointment for a first time cut with Heather at Spa Policano. I was greeted by a lovely lady named Mary who was very kind and interested in what I wanted to have done with my hair. Then Heather walked up. I should have run on first sight. She was so completely disheveled, hair all over the place and wearing an apron covered with color stains. I used to be a salon receptionist, and the ladies at that salon did colors and worked with chemicals all day, and they never wore stained aprons. I went back and sat in her chair and proceeded to tell her the issues I had with my curly hair. I told her what worked and what didn't on my type of hair. I explained my issues in detail, and showed her a pic I was interested in. She said it wouldn't work. That was fine. I figured she was the pro and showed her a different pic that she said definitely would work. She began cutting and said she was going to leave my front longer which was not how the picture looked. I told her I'd had that cut in the past and it didn't work for me. She then said she'd just leave it a little longer. I now have the WORST haircut I've ever had in my entire life. There is no way to wear it that it looks good and I am completely embarrassed. I can't leave it curly because it has horribly uneven layers, and I can't straighten it because in cutting the front longer, she left one side obviously longer than the other, and it looks like a huge chunk was lopped off the back of my hair. I was so upset I asked for a refund. My money was refunded but not without Heather messaging me AND my daughter saying how embarrassed she was because I complained. I can guarantee you she isn't half as embarrassed as I am having to go out with this horrible cut until I can have it fixed. The messaging to me and my daughter was also highly unprofessional. Never go to her! Too bad you can't choose zero stars! read more
