Located @ 127 E Trinity Pl Decatur, Georgia 30032…read more Conveniently located in downtown Decatur, just a few blocks from Decatur Train Station. There is plenty of parking in the rear of the building while you're being served. Today, my Mom came here for a follow up Dental Cleaning. While she was being served, I was able to watch TV conveniently located in the lobby. Customer Service was great as usual. The receptionist is very professional and friendly. The office is decorated beautifully. I'd definitely recommend this Better Health Dental Office. It was the complete experience for me.

This personal reference from a good friend we trust was worth its weight in gold. Staff is kind,…read morerespectful, professional and informative . The office is clean and equipped with modern equipment. Dr. Walker and staff are very sensitive to your comfort and pain level, and are very gentle with you overall, as well. Kizzy and Chiquita were the technicians who x-rayed, prepped and deep cleaned my teeth (Great Job). My husband and I love this dentistry office! We drive a good ways and pass several other practices to come here but it is worth it. Highly recommended!

I had a great experience with Endodontics of Atlanta and with Dr. Waters and his assistant…read more When I called to schedule my appointment the staff was very helpful in assisting me with all of my questions and in scheduling the best time. Dr. Waters and his assistant were both very kind, personable and professional. They thoroughly explained all that was involved in the root canal treatment I was receiving and made sure that I felt comfortable and understood how everything would work. I experienced no pain during the procedure and they checked in with me several times to ensure I was feeling well. I was expecting a little soreness or some pain after the numbness wore off, but am happy to say, I felt no pain at all afterward! I highly recommend Dr. Waters and his team! :)

The experience was disappointing and felt more transactional than patient-focused. I confirmed…read morecoverage with my insurance before the visit, and while imaging may have been mentioned, it was not clearly communicated that paying around $400 upfront for a CBCT scan would be required in order to be seen. Interactions with the front desk could have been more helpful, as the communication felt somewhat abrupt and added to the frustration. Overall, the process lacked clarity in advance and seemed heavily centered on upfront payment requirements rather than patient convenience or clear expectations.

I've been visiting this building for ortho treatment for 7 months. I called to inquire if I could…read morechange the color of my bottom bands by scheduling an appointment/ walk-in ahead of my upcoming appointment 5 weeks out. The receptionist Valencia provided a perfectly dismissive and condescending tone via phone explaining the company's policy. This is my first time requesting this option and learning this facility does not offer it. However, this is not my first mild experience with this same receptionist. During my second visit the doctor placed one additional bracket on the very last molar of each side of my top row. One bracket broke shortly after I arrived home. I called the office. Valencia answered the phone in a frustrated manner and gave me a difficult time as I explained the reason I needed to be scheduled for an emergency visit to trim the excess wire poking my jaw. The first representative of contact displaying a high lack of concern in resolving rather simple problems is concerning to someone who receives treatment here very frequently. Thankfully, additional staff members continue to display professional customer service with patient inquiries. I hope to see an improvement in the care quality from the employees who are in close contact with patients.

I have no complaints about the quality of service I receive from the doctors and technicians…read moreHOWEVER, the Customer Service sucks badly! It seems I will need to go into the office in person to make an appointment. My first attempt over the phone, no one even said hello, the phone clicked in my ear. Second attempt over the phone, I was told let me transfer you. After a few seconds, the phone went dead. I'm starting to believe Customer Service is dead as well.

I was recently referred to Dr. Pafford by my family dentist for a root canal procedure. From the…read moremoment I entered, I was treated with friendly respect and kindness by every employee, from the well-organized front office to the immaculate well-equipped exam area with its beautiful view of Atlanta. I found Dr. Pafford to be very kind, competent, intelligent and efficient. He genuinely cared about making my procedure painless, even allowing me to use my own earbuds to listen to music while he and his assistants worked together seamlessly. I can sincerely echo these words from past reviews of Dr. Pafford: "top of the line practice" and "world class clinician." Oh, and importantly, you get free parking in downtown Decatur!

I needed a an immediate root canal. Had never had one. Called the office and got an appointment…read morenext morning. Stressed all night about it but as soon as i arrived at his office everything went perfectly. I was assured the world was not coming to an end. He explained carefully what he was going to do. Within an hour he had completed his excellent dental work. Very nice office, staff and dentist as well as excellent high magnification microscope. And let me mention a follow up call to see how I was doing.

No waiting. Very friendly staff and excellent professional work. Would highly recommend.read more

First off, I am very honest with reviews as I rely heavily on them so what I tell you is no fluff…read more When I tell you my experience with Dr. Raymond was amazing it was! He takes his time, I felt absolutely NOTHING during the procedure-NOTHING!!!!!. I honestly didn't think the root canal would fix the issue but he really knew what he was doing! I didn't feel that he was even trying to sell me anything but do what was right for me in my situation. His "bed side manners" are very attentive/relaxing and that means a lot when this type of surgery takes place. I have very good overall oral hygiene so this was something that I was very nervous about and couldn't even believe I was going through but he was patient aanswering all of my silly questions and I felt like family ! He is awesome and here I am a week later and I feel none of the prior issues. I'm shocked Additionally, the front desk staff are very responsive and that was awesome as well! They conform to the communication style that works for you, for me it was text messages and they literally responded immediately. Again, since this was my first time having this type of situation, they were very responsive and very reassuring, not making me feel like I was being annoying

Wow! I cannot begin to tell you about the anxiety I experienced scheduling this appointment. I find…read moredental work absolutely terrifying (and that may be an understatement). It took me about a month after my dentist made the referral to even call for the appointment. And now that my problem is resolved, I understand all about the adages concerning a whole lot of worry over something that ends up being nothing. In short, my experience was wonderful. When I called to make the appointment, I expressed my fears. The woman with whom I spoke, I believe her name may of been Paula, quickly reassured me that I had nothing to fear. I hopped on Yelp and also found reassurance in all the positive reviews. When I arrived for my appointment, I was greeted in a friendly way by Brad at the front desk. At the consult, Dr. Waters tried one last effort to prevent a root canal. Unfortunately, the issue was not resolved, and I scheduled the appointment for a root canal. My fear built up again. People talk about root canals like they are life changing, negative experiences. Again, I was terrified. However, I showed up for my 7:15 am appointment. Again, I was greeted warmly. When I was called back to my room, the dental assistant, Mallory, offered me a neck pillow and a blanket, which I quickly accepted. She was kind and reassuring, offering to answer any questions. Dr. Waters arrived, and he, too, had a wonderful manner - friendly and upbeat. Both assured me the process would be quick and pain-free. They were right. The only thing I felt was the numbing shot (and that was not bad at all). I have not experienced any pain or discomfort at all. I kept waiting for the pain to come (even after the procedure), and it never did. I did not just survive a root canal - I thrived throughout it! Great experience from start to finish. Thanks to Dr. Waters, Mallory, Brad, and everyone else for making a terrifying experience a breeze! I am grateful.

What a great place. Very nice and everyone so professional. They did a root canal in no time flat…read more No pain. Wonderful job.

Dr. Goodman and his team, through and through were amazing. I literally did not have one issue with…read morescheduling, rescheduling, confirmation, reminders, etc. NO PAIN - I'm also scared of needles and have had a bad experience with a dentist when I was a kid. So I went in sweaty palms and weak knees from the fear of getting numbed, knowing I had to go through with it one way or another. There was absolutely no pain - I'm not kidding. INFORMATIVE AND ASSURING - Dr. Goodman answered all of my questions at each appointment and walked me through the work he completed, and then answered my follow up questions. He was patient and honest, which I really respect. I'm lucky to have found him, I hope you're lucky enough to read this review and follow through with going to see Dr. Goodman and his team. Stay well.

Best medical experience I have ever had. I went in because I had intense pain in my lower jaw for…read morealmost a week. It was so bad I could barely function. Dr. Goodman quickly determined I needed a root canal and got the job done on the spot. Of course, "root canal" is synonymous with "pain," but Dr. Goodman assured me I wouldn't feel a thing. I had my iPod ready to go to blast loud music to help me through it and didn't even need it. I didn't even feel the novicane shots because I was numbed with Q-Tips before they went in. Plus, Dr. Goodman and his staff are nice, good-natured and fun. Post surgery was painless as well. I can't recommend highly enough.

Dentist is best but the accounting service is worse. They want money in advance but when it's time…read moreto refund their excuse is their accountant works only on Tuesdays. Its been over two months and I am waiting for my money back. I had my procedure done on 1-13-26 and still haven't received my money back. No professionalism.

The ladies at the front desk were pleasant, even the dental assistant was such a sweetheart. The…read moreoral surgeon herself was short with words and didn't explain much about the process in either of my 2 visits. This is not a deal breaker for me even though I think patients should be given thorough details of everything as any surgery can bring on anxiety. The real problem for me was after. Immediately upon leaving this facility I realized I no longer had my drivers license and I knew I just had it for this appointment. I called and asked if it fell out my pocket during the procedure, the lady who answered told me she would check and call back if she found it. I didn't hear back and they were closed on the weekend so I called again the following Monday. The lady on the phone chuckled and said if they found an ID they definitely would've called me. I was stomped because I knew that was the only place I went that day and my license was missing and I just had it. That appointment was in February, fast forward to now which is June. I get a call from their facility telling me they found my drivers license crammed into their dental chair and asking if I'd like it mailed to me. This immediately raised concerns for me. Why are you not thoroughly cleaning your dental chairs? And why is it that I called twice and nobody checked the chair I laid on? I felt like this was so unprofessional, especially because I went through so much to replace my license. When I expressed my concern it was dismissed, no apologies or anything. I would never give this place my business again and I don't recommend anyone else does until they learn how to sanitize after every patient.

can't say enough good things about this practice. My entire family, from my grandparents in their…read more90's to my young children, have been going here for over a decade. Appointments have been easy to schedule, emergency visits have been worked in last minute and we have always been treated with patience and excellent care. The front office staff is friendly and helpful and our hygienist (Ashley) is thorough, understanding of my child with anxiety and provides good education on what's happening at the time and how to improve at home. Now living an hour away, I still make the drive to continue my care here. Highly recommend.

I have been going here for years. I had a bad history with dentists and was pretty mental when I…read morestarted as a patient here due to past experiences. I thought I'd take a minute to review after a great appointment I had yesterday. Long is the hygienist who has cleaned my teeth all these years; he's so kind and wonderful! Yesterday, I pointed out to Dr. Schaeffer something cosmetic I didn't like about my teeth, and he took the extra time to fix it on the spot, and it made such a huge difference to me. I really appreciate these great people!

I have been going to ATLANTA dentistry by design for years at this point. I was already having a…read morerough morning. I came in for my regular cleaning today and was surprised at the fact that my insurance was showing up as inactive but also that I was only given this information this morning via email and of course I had not gotten into my emails yet. I took a bit of frustration out on Daisy, who was on the front staff, and she honestly handled me very very well and had amazing customer service. I totally took accountability for the way that I responded and apologized to Daisy in person, but I do want to shout her out for her amazing customer service. Even through my frustration she called the insurance company and got my insurance verified for me. I definitely hope that insurance verification can happen much sooner so that I can handle things prior to arriving, but Daisy was a rockstar this morning! I will also say that I have had to have work done on my teeth here and they have done a wonderful job with the quality of work that they do.

Dr Freeman and his staff are true professionals, The high…read morequality of work, the friendliness of the staff and the cleanliness of the office coupled with the fact that they never try to upsell, they take my insurance and I no longer have anxiety before going to the dentist! I highly recommend Atlanta Dentistry By Design!