My only displeasure in giving the service such a low rating was that the staff and my aesthetician were extremely kind and welcoming. And this review is not a reflection of their professionalism nor of their genuine warmth; but it is a review of how terrible the actual treatment was. I am a facial fanatic. I have had facial treatments all over the world. This was by far the worst I have ever received. My first warning sign was being escorted into the treatment room which was as dim as a massage parlor.... how can you provide a good facial if you are unable to see the skin you are treating? Let alone the fact that there was no magnifying glass, but the lights were SO dim in the room. There was no steam to open pores, there were no extractions, there was no analysis of the type of skin that I have (literally no lights or magnifying glass). It was simply applying a lot of products and creams and serums and receiving a facial massage and light shoulder massage.. skin ceuticals is a great brand; don't get me wrong. However I paid 100 euros for someone to apply expensive creams to my face... I do this at home on my own, daily- I do not need to pay 100 euros for someone else to do it. The next day, I had broken out on my forehead. I'm assuming this is probably due to the lack of awareness and visibility to my skin type. Disappointed... but at least the staff were very, very professional and kind, which is the only reason I will leave two stars instead of just one. read more