Dr. RIMM & Tyler are amazing!!! Both of my teen athletes go here and they just always go above and…read morebeyond here. They become family! I'm just extremely grateful to have found them. They have made a huge difference in my kids physical abilities and helping with any injury but more importantly preventing any future injuries. I refer every athlete I know to them. They know what they are doing and care about their patients! It's hard to find that nowadays.

Tanya was amazing. Best body work ive ever had. Suffered from severe motor vehicle trauma but…read moreshe's putting me back together. So blessed to be established here.

The best physical therapy I have ever had. Marianne is the best! She is very encouraging and really…read moretakes the time to understand your concerns. I have experienced bad physical therapy in the past. I wasn't thrilled about the thought of going yet again. I'm so glad that my Naturopath recommended Marianne to me and I was able to get some help with my chronic pain

I was having trouble scheduling at another place for three months and Wellspring was more…read moreconvenient to me for their hours and many other reasons. I came in and asked all the questions I possibly could to make sure it would work out and ended up scheduling and moving my referral over, which was not easy to get from the first place. Two weeks later, I came in for my appointment which lasted almost 1.5hrs. The therapist recommended 2x/wk and I agreed. She walked me to the front desk where I'm told they can't accommodate me because they're booked out for weeks and I could maybe get in ONE day between then and the next available. I think if they would've worded it that way when I asked all the questions or somehow made me aware that they'd be able to get in me in for the initial appointment soon but treatments wouldn't start until weeks later. Then I would've kept looking. I then a few days later called and asked to speak to the owner, who called me back and was everything but helpful. Her level of sarcasm towards the situation by making comments such as; I'm sorry I couldn't be 100% fully staffed for you, are totally unnecessary and unprofessional. After explaining to her how unsatisfactory my experience had been and now I'm having to look for a new place, and how I didn't thought it wasn't fair that they were still going to bill my insurance knowing they couldn't accommodate from the beginning, I realized she didn't care to help or alleviate the situation, I gave up. I feel like this place lies to people just to get them in for that first appointment since it's the one they can bill/collect on the most and that's all they're after. They don't actually care about the patients or their treatment. I manage a few clinics and if my staff ever scheduled someone knowing we wouldn't be able to accommodate after the initial appointment, not only I, but all my providers would do everything possible to make sure they get on the schedule the amount of times were recommending until the schedule allows for more appointments. Either stay during lunch, come in earlier or leave later but we'd make sure our patient is taken care of. This place didn't even try and that's after I spoke with three people including the owner. And yes, after all that, they still billed my insurance because "I still got the evaluation" An evaluation that would determine my treatment frequency which they couldn't accommodate. Which if they would've told me from the get go, said evaluation would've never happened.

Matt knows his stuff. He takes time to listen to the issues and he helps figure out all the…read moresurrounding issues that are related too and possibly the cause of the main reason for your acute pain. He finds out about the type of work you do, activities you've been involved in, if you've have past problems similar. He's good at helping get a plan of action tailored to your specific needs to help either keep from making the problem worse or help make it better including gentle stretch moves using bands or your own body weight. He helps you localize the stretch and In some cases its about finding ways to give you relief throughout the day so you can carry on doing your regular duties. Overall he plants the seed of information in your head so when the therapy appointments end, you can continue on with the plan of action and help build on to what he's shown you in the clinical setting. He wants everyone to have a quality life by minimizing pain and taking care of the hips, and back which are key for any kind of activity. Noone enjoys going through xrays, MRI"s pain injections, more Dr visits because it costs a tiny fortune and it's stressful. I would suggest Matt if you must see a PT at St. Francis

Absolute best experience. The entire staff- receptionists, physical therapists.. everyone.. so warm…read moreand welcoming. Definitely took great care during one of the hardest times.

My treatments were very effective. The staff is super intelligent AND caring. They know what they…read moreare doing. In the least amount of time they analyze your issue, figure out a treatment plan, and get you better. And everybody is pleasant to work with. I have been back for four different problems over what is now a lot of years. Each time it has been the exact same story. I arrive, they work with me (over a period of weeks, of course), and I am healed. One of the best piece of evidence about the quality of their work is the stability of the staff. It has remained pretty much the same, indicating that it is a nice place for employees to work. I could not recommend this outfit any higher.

Cheryl is exceptional! I had two major injuries pretty close to one another and she has seen to…read moreboth of them with such detail and care. She is giving me my life back. The staff and other therapists are equally as great. I started doing PT in Bellevue close to my job and I am so glad I got to move it here because the amount of attention to detail can't even be compared. I definitely recommend Cheryl and her team for the great care they give!

After a wrist injury at work I needed OT to regain flexibility, strength, and confidence to get…read moreback to 100%. Everybody in the office, from Bree at the front desk, to my therapist, Loc, helped me reach my goals! The relaxed, yet professional attitude of the entire staff brightened my days. I hope to never return, but am sure they would help fix me again if necessary. Thank you folks.

I look forward to my time at Highline Physical Therapy in Federal Way, WA. All of the therapists'…read morecare about their patients. They ask and really listen to how we are feeling, how things are going, what has worked. They show such personal attention it is fun to go there knowing we need to put in the work and we will enjoy the great outcome.

I have done PT at another organization but was disappointed in their care. When I came to Epic I…read morewasn't sure what to expect but I have been so happy with my care here. They create such a great atmosphere making me feel at ease. I have worked with a couple therapists but have a dedicated one per session which is already such a step up from my last place. All their therapists are so skilled at helping me fully understand my exercises and the mindful movements to help manage my pain. I also got some massage from Jon and always left feeling so relaxed with no pain.

Disappointed in their "policy." Tried to schedule an evaluation that was set for early May after…read morebeing referred by my primary care. I set up the evaluation appointment. I realized I had a work conflict so called to let them know SAME day (a week in advance) and the office receptionist was super rude, indicating to me that this is the last time they could reschedule me, the next time would be considered a no-show. Serious? I haven't even seen them yet, and I called a week in advance to reschedule the evaluation date. Seemed super extreme to me to be charging a fee without even seeing them yet. Canceled and will take my care/business elsewhere.

I can't say enough good things about Dr. Rachel at Cedar Physical Therapy! As a 911 dispatcher, I…read moresit at a desk for over 12 hours a day, and chronic lower back pain has been a constant issue--even with regular chiropractic care. Dr. Rachel performed dry needling on my lower back, and the results were incredible. Not only did the deep tension and pain ease up significantly, but I also experienced a noticeable improvement in my mobility. I could move more freely, bend, and twist without the usual stiffness and discomfort I had gotten so used to. She also did dry needling on my jaw for TMJ and stress-related clenching--something I've struggled with for years. After just one session, I felt immediate relief. That night, I actually slept without clenching my jaw, which is incredibly rare for me and something I never thought I'd get relief from, especially in just 1 session. Dr. Rachel is not only knowledgeable and highly skilled, but she also takes the time to really listen, is very personable, down to earth and tailors her approach to your specific needs. Her office was very private and it was especially nice that she only sees one client at a time, allowing for privacy. If you're dealing with chronic pain or tension, I can't recommend her enough. I appreciate her culture competency with first responders and our traumas. She made me feel so comfortable and was extremely helpful in treating my chronic lower back and TMJ pain.

Dr Herron is fantastic! She gives her undivided attention to you and truly cares. Her office is…read moreprivate, so you are the only patient there and she is the only Dr you will see. Any questions you have are welcomed and explained thoroughly. I began seeing Dr Herron with a lot of pelvic pain. Her patience and understanding of the challenges I came with has helped immensely. I highly recommend Dr Herron!

My primary care doctor is just next door so I decided to just walk in here to start session for…read morechronic neck pain. It is not L&I or not vehicle related accident so I only needed to bring in a medical referral and insurance card; referrals are only good for a month. So here I am in a PT office begging to be scheduled right away. My right neck and shoulder hurts and I'm having difficulty moving. I also have tennis elbow due to improper handling of a racquet. My first impression was it was so busy and everything is open. I was overwhelmed because there are so many patients doing all kinds of exercises. It seems it's busier in the morning but it dies down closer to noon. Eventually, I was able to determine who are the therapists and the patients(ATI uniforms, duh). Yes, it seemed like a total chaos. Once you're getting your exercises, you won't mind the crowd but being a little self conscious is still a factor if you're a first timer; therapists will have to touch you(massage, etc) and some of the exercises are awkward. Be patient and keep an open mind. Let them know during the first assessment if you prefer a female or male therapist. You'll be asked what you are looking for in a therapist- but I suggest stick with personality type you click with. The front desk is very helpful and they'll provide details of how much it is for all the sessions. The one thing that bothered me was the provider charge- but you'll be assessed (evaluation) beforehand- thus this charge is explained. I highly suggest calling your insurance to find out what you have to pay out of pocket so there are no surprises. You'll have the option of getting text reminders about your upcoming appointment. It won't tell you who you'll be working with though, so keep the schedule provided at your evaluation. It will also advise you to wear loose outfits. You'll see therapists twice a week and you may be charged a co-pay. The only drawback is you'll be assigned multiple therapists and you may get confused. That was the case today wherein I was expecting to see my old therapist. Check your appointment scheduled to know who you'll be working with. The great thing about the change is I got the feel of how the other therapists work- but there's a catch- I have to get used to having another person massaging my neck. It is A little weird but it's understandable. Either way, the experience is positive- and I've learned great exercises to help me cope with this pesky chronic neck pain. Do I feel better? The answer is Yes. The exercises work but at the tail end of it, I'm not quite sure aid I'm getting the bang for my buck with ATI. there are so many exercises that I wish they'll provide a complete guide to make sure that I'm doing them correctly on my own. There's an ATI phone app but some of the exercises aren't accurate and your therapists have to add them to your profile. On the other hand, the exercises are so repetitive that you'll remember them in no time. Do I recommend ATI for PT needs? It's a mixed bag but read below. I'm leaving this location 3 stars for a few reasons: - there have been sessions wherein (2 out of the 3) my therapist are working with multiple patients. I'm hoping this is not the case in this office- but after meeting my final therapist, 2 or 3 patient per PT is something common here. My husband and my daughter all had one on one sessions with their PT. I rather go to a PT where I'm not competing for their attention. - My other Issue is one of my first therapists (Cody)left ATI after our 3rd session. I am going to say that he was really good or perhaps the best out of the 3 therapists I was with. He explained the exercise and forms in a detailed way, explained how to improve my gait, and it seems like he just knew which muscle or ligament to pull. In short, he was really good at what he does in terms of educating me about my neck. There's a saying that your physical therapist can judge you by your gait and this guy knows I use my phone a lot. Cody was the only therapist who was not multi tasking- he was focused with tweaking my neck and advised me on what I could do to improve at home and in my daily life. Cody would have embodied the customer service ATI seems to strive for. Why ATI chose to not renew this gentleman's contract is beyond me; he was really good and very professional. Cody- if you're reading this I thank you for the educative sessions and the focus you've given towards my improvement. Thank you Eliza and Carrie for being wonderful as well. *5 stars for the professional and knowledgeable pt/1 star for patient to PT ratio.

This place is an absolute scam. I'm incredibly disappointed…read moreby the service. I was put with a new therapist that showed me a few stretches and spent most of his time teaching a trainee how to use the computer. My biggest concern and main area of pain was not addressed at all. When I was checked in, the total cost I was given by the front desk was incorrect. I was charged nearly 3 times the initial amount a week later. I've been attempting to contact the Billing Department, the main office, anyone with access to their email to discuss this further, only to be placed on hold for 20+ minutes and then told a supervisor would call me back because they were "too busy". That was a lie to brush me off, as I was never called or responded to in any way. Expect a factory where they will push through as many clients as possible and then charge undisclosed amounts with unqualified and abysmal service from the random therapists they pull in for a summer job.

I started coming at 27 weeks pregnant, and I've seen Dr. Claire Deters for my last few visits. She…read morehas been professional, informative, and amazing chiro care. She goes out of her way to share educational pamphlets that guide me on stretches for pregnancy, things to avoid, etc. Receptionist is very friendly and has been quick to assists with bookings, insurance, and respond to patients.

I really appreciate that Northwest Wellness takes insurance and has an array of services with…read morenumerous staff members to choose from and work with. It's a huge plus that they're available Saturday's, too. So far my experiences have been wonderful.