Poor communication. Never answer phones. If you speak to the receptionist, she just takes messages. Sometimes calls are never returned, even after leaving messages about the problem, which sometimes is pretty urgent. Board meetings are poorly ran, lacking meeting rules. In spite of fees steadily increasing, structural problems left unattended for long periods of time, can ultimately result in bodily injury. Things seem to get done if you are in the "Old Boy's" club. There seems to be an attitude of "not my job man" among the reception staff with little assistance to reach the proper people. Acknowledgement that the message was received would be the courteous thing to do. read more

Useless, incompetent, rude, money-hungry - only a few words to describe S.P. Management. They take HOA fees and don't do anything to maintain the buildings. I submitted maintenance requests over & over, and nobody even got back to me - be it through phone calls, voicemails, emails, and messages through their internal portal. We have rain damage which seeped into condos and the common area of the building (which is their responsibility), and we have a step which broken and chipped asphalt, which is a tripping hazard. Also, when you simply ask them basic questions, they completely ignore you. Pathetic! You people need a lawsuit to set you straight. Just look at the reviews on Yelp & Google..they speak for themselves! read more

Our community had a horrible experience with our representative and SP Management as a whole. this Was facilitated by a board with a couple irresponsible board members creating the perfect storm. I strongly express my negativity about this mgmt company as they are the "professionals" in this situation and any volunteer HOA board would be dependent on their expertise and knowledge. Here is my story and experience with SP mgmt. Our contact" was unreachable and did not return calls or emails. Designated as the "only contact", with no back up secretary or assistant, to assist with everyday issues was a big problem. That coupled with no defined procedure to communicate with the board, ie: a general email address. Was stifling and really blocked residents from communicating absent of knocking on doors of the HOA members. This is an example of the failure to provide solutions to the board for common everyday issues. We count on a mgmt companies experience working with multiple communities to present possible solutions for the board to choose from for any situations that arise. I'm sure they could develop a process which would limit their legal liability/professional liability exposure to give advice or counsel. An HOA rides a fine line between a fiduciary responsibility to advise and an exposure to professional liability to give poor advice. given the numerous accounts and years of experience I would figure any mgmt company would have this worked out legally. Truthfully this is their most valuable contribution. It should have been their strength. My community has never looked more run down. Lack of repairs, lack of maintenance, lack of mgmt and follow through on violations in the community that greatly affected our property values. He possessed a weak mgmt style that had him bowing to residents who threatened to mobilize and vote him out. No idea how to manage resident bullies. Allowed residents to lie about violations of other residents without proper documentation, proof of violations or due process. Innocent residents were fined and even faced legal action and threats under this regime. Now that the bully residents have moved, SP is out and the contributing board members that enabled the chaos are out. We have several new board members and a new mgmt company and we are back on track. A great board and a new mgmt company has made a huge difference on "all fronts". HOA fees were not raised in 10 years at a very large cost to the community. It will take years to make up ground on the lack of maintenance with the landscaping. Can you imagine a mgmt company who recommends not watering the grass to save money and watches the grass and landscaping deteriorate. Pitting residents against each other, bullies vs reasonable residents over watering grass and washing cars, community violations and favoring certain residents over other and not enforcing all rules fairly. Periodic walk throughs are necessary by a mgmt company alleviating the troublesome situation of the residents feeling the pressure to report each other, thereby, fueling resident disagreements and fights. This mgmt company caused chaos in our community and was the root of the deterioration of the community causing lower property values. Make sure your community requires a reserve study. SP did not advise all of the board of the very serious nature of this study and a must have for any community. This study reviews the state of the property and determines the maintenance costs and necessary repairs or replacements needed and associated costs over time to ensure the HOA account is adequately funded to avoid large assessments. This should have been a major discussion and an issue brought to the residents and voted on by the board. It's easier for a resident to budget smaller monthly increases in the HOA fees than to come up with large assessment payments. When I asked a member of the board if we had one, the board member had no idea what this study was or it's importance. Check out the other reviews on other platforms for this company and you will read the same. If my HOA was going to use this company again, I would spell out specific performance requirements that would avoid these issues. My experience was that this company was experienced in cutting corners " and therefore was driven by cheaper costs in lieu of quality maintenance mgmt. if this were my mgmt company I would have walked away if the direction I received from any board was to save money in lieu of proper maintenance schedule. in all fairness having several inadequate board members provided the one two punch that ensured our community was on a bad track. our homes are our biggest investment and in a HOA community we are dependent upon our board and mgmt company's directions to maintain the community in a close to new condition as possibly. Short cutting maintenance, repairs and or replacements needed is not saving costs it only defers maintenance down the road that inevitably costs more. read more

AWFULL! The worst! You only get voicemail. They don't return calls, never return phone calls or emails. Our representative Sandy Ditman is the worst. We can never get the information that we need. This is the worst HOA, EVER! Horrible! They don't return your calls/emails and assessments will always go up! Seriously BBB complaint horrible! read more

Never return phone calls or emails. Our representative Sandy Jeffries is the worst. We can never get the information that we need

In the time I have been used them, about a year, I have had only one good experience with them. I have called at least 8 times leaving messages and got no response. The only employee who is business like is the receptionist who directs your calls and emails to, BOB! I have asked for guidance on improvements and contact ours, no response. I was informed by a contractor who explained my need for an authorization they were able to find the form and send me a copy. I've submitted the paperwork but have no idea if it was received or approved. If it were up to me Bob wouldn't be working for us anymore. read more

This is the worst HOA, EVER! They never return your calls , even the president of the company. They sent a board member today to look at my requests and he was the rudest man I have ever met. I know that is not the managements problem but I felt he was negative the fist time he spoke. All he could tell me was what they couldn't do. I have been patient but now I am livid. It took them 8 years to replace bushes in the front of our townhouse. I have been promised the last 3 years that they would make the changes to my requests and still nothing. Do not even consider them. I don't know how they can stay in business. Very unprofessional and rude! read more

Very prompt repairs to our townhouse in Tara Hills in Mokena -- siding, downspouts, landscaping. Good communication. Makes it a pleasure to live here. Excellent, regular maintenance and responsiveness when an immediate issue arrises. read more

* NO STARS* SP Management is by far THE WORST management company. I email weekly expecting some type of resolution to the problems reported months ago and STILL nothing satisfactory is provided. I WISH I had access to know who the property management was before signing my closing papers to live at Chestnut Cove. Their contractors are rude and unprofessional as well. I am a first time homeowner as of March 2020 and have regretted this purchase since June 2020. Please spread the word and warn any future buyers. I am completely dumbfounded as to how this company is even able to operate. read more

Awful. Brand new management company for our association. Absolutely no response to inquiries, even after weeks go by. Is not at all interested in upholding our rules and regulations. Can't imagine what anyone was thinking with this one. Appears the only work they want to do is write themselves a monthly check. read more

FANTASTIC MANAGEMENT COMPANY! SP Management replaced our former AWFUL, TERRIBLE management company. The people who work at SP Management are extremely responsive. I have called them three times since they came on board a couple of months ago. I always reached someone (no voicemail, an actual person answers the phone!) and my issue was addressed immediately. This staff is courteous and they communicate with the homeowners, something the former management company never did. SP also followed up with me to be certain the issues reported were resolved. Honest, open and transparent communication is something we were sorely lacking with the former management company! So glad to have the folks at SP Management on board! We are looking forward to a long, happy and productive relationship with this company. read more

AWFULL! The worst! You only get voicemail. They don't return calls, nor do they uphold the condominium by laws. If you email them, they might respond, but they make promises that they don't keep. If you have a problem with another tenant, they just let the problem continue, making excuses, excuses, excuses in emails. read more

They are a great management company; handle a ton of requests, balance books, field a lot of calls and emails from residents and board members and quick to get back to you. I am a board member for my homeowners association and this group of people at SP have been awesome to work with. The average resident doesn't realize how much they do for the association. read more

Horrible! They don't return your calls/emails and assessments will always go up! Seriously bbb complaint horrible!