if you are thinking about hiring sovereign and Jacobs, don't, they are very very unprofessional and they have a lady there named Becky that comes around and if you have your garage door open for anything she gives you a violation please do not hire them. They are terrible. read more

Poor communication n. As new management company from r our community they hhe done minimal effort to help with transition from previous company and keep owners informed read more

Been here since 2007 this has been the worst HOA we have ever had. Building is deteriorating at a rapid rate. Communication is non existentant. School and parents dont care and illegally park, HOA doesn't have any security or police on stand by for this issue. Paint is chipping elevator is broken occasionally. Unbelievable the service they provide read more

See all

If you are considering using this company, STOP!   Details are below, but the TL/DR is - you are better off handing your unit over to a bunch of raccoons than trusting this company will have your best interest in mind.  Hiring this property manager is MORE work than doing it yourself and will leave you utterly disappointed.  Look elsewhere.   I used this company as my property manager for a vacation rental, and the one thing this company does consistently is disappoint at every possible opportunity.   It wasn't always the horrible mess it is now; something changed, either a management or ownership change; I don't know, but to say it was a night and day difference is an understatement.  One day, it was great; the next, it was awful.   Do you like your property manager to return calls and voicemails?  This isn't the manager for you.  At least 15 of my last requests for a call back went unanswered; I finally had to physically drive over and walk into the office to get answers to my questions.   Do you like getting updates on booking changes?  None of that here either.  I had multiple regular renters cancel with no contact from S&J to let me know if there was something they were unhappy with that I could have remedied, and to boot, the canceled weeks were left blocked on my calendar until I enquired.   Do you like getting what you paid for?  Look somewhere else.  Even though I had two full sets of linens for my unit, this company made me purchase new ones, which was fine, but when I decided to sever our relationship (the best decision in my LIFE), they told me they would leave the two sets that I purchased in my unit.  They did not.  Granted, I did not immediately travel to my unit to check, assuming they would fulfill that obligation was my mistake; when eventually I revisited my unit several months later, I found there was no second set left behind, again I needed to walk into the office to get a response and was told I had missed some window of opportunity for this company to make it right.   Does cleaning your own unit after being charged for a cleaning sound like fun?  Well, here is where this company can help.  Apparently they had an issue with a cleaning employee who was not doing a good job and they never re-cleaned my unit after firing them.  I showed up for vacation and spent the first part cleaning the whole place.  This was one of the above-mentioned non-returned call situations; when I called to ask if I could receive a refund for a cleaning, I had to walk into the office to get the answer of "no"; again, I missed my window of opportunity. How about having someone enter your unit unauthorized after your relationship was severed? That happened, too. While on vacation, I heard someone attempt to enter my unit using the code. I had changed it, luckily, so they were given the indication that the code did not work, but they tried the unlocked door and walked in anyway. When I told S&J about this incident, they seemed totally nonplussed by it, like it happened all the time, with no apology, no further questions, just wholly unaffected. When I mentioned how surprised I was at their reaction, they were surprised I didn't file a police report. Maybe they have a point, but when you dealt with the kind of incompetence this company exhibited time after time, I thought of the old phrase, "Never attribute to malice that which is adequately explained by stupidity," and at the moment, as angry as I was that someone entered my unit, it was much more plausible the S&J did something stupid than someone attempting to break and enter. Each interaction with them after that proved my point.   There are plenty of options to do business with; please save yourself the trouble. I stayed with them way longer than I should have; if I could steer just one person in another direction, it would be worth my pain. read more

I have contacted them a couple of times. They haven't responded nor done anything to resolve any issues. They do not value owners who pay them. The property managers do not respond and aren't professional at all. read more

Unimaginable awful business to deal with. Owner Ellen Lumpkin does not respond to homeowners concerns. Staff highly incompetent. They seem to enjoy keeping people from peaceful enjoyment of their homes. Repeatedly engage in selective enforcement of HOA rules and regulations. You will only find out about an issue after they have wrongly put a lien on your property. Conquistadors at the Shores is managed by Laurie Berry a hack without professional credentials. She causes grave harm to homeowners and residents and seems like doing so. We don't know why homeowners put up with her at more than $400 HOA fees per month. read more

We just rented a condo from this company. We were supposed to check in at 4:00 pm on July 9th. When we got there the cleaning lady was still there. Finally we started unloading our stuff at 4:45 because we had groceries, however she still had some stuff to do. We honestly gave her the benefit of the doubt and didn't complain because everyone has a bad day once and awhile and she was probably swamped that day. We checked out Monday July 17th. We had the condo almost completely clean already because I keep a fairly clean house, even while on vacation. We followed all check out instructions including being out by 10am. The next day we received a charge for an additional $210 for an extra day and when my husband called to ask what it was for we were told that we were still in the condo at 10:11 when the cleaning lady came to clean. When he explained they must have us confused with another tenant he was told they have video evidence and witnesses that it was us. We honestly left the condo at 9:50 and threw our trash away and went to the airport early. We have asked to see the video evidence and they simply told us no. In the grand scheme of things is $210 going to break our bank..no it won't. But the principle behind it is a major issue. They are basically saying we are liars, and that is just not the case. They are refusing to provide their video evidence. If they do it to us, they will do it to other people. It's not easy to dispute a charge in Florida when you live in North Dakota. We were thrilled with the property but will not be back to rent from this company. They also told us they would do a further investigation into it, but considering they won't share what it is they have as "evidence" I don't feel hopeful that they will make things right. Unprofessional all the way around. read more