Safe good location parking clean price good quality the service at night a lil slow u jus gotta…read morestand there breakfast quality kinda low grade but all good

I made a reservation to stay at this hotel a couple of months ago, intending to stay there this…read moremonth, attracted by the fact that they have a charger for electric vehicles. I did not notice until I had finalized it that the date of the reservation was incorrectly entered to be the very evening that I was placing the reservation. I'm not sure how this error occurred, and as far as I'm concerned, how it happened is irrelevant. I called them immediately to inform them of the error, and to ask them to change the reservation to the date that I actually wanted, calling both the corporate 800 number, and the local reception desk. Both refused to help me, saying that changes in reservations must be made at least 72 hours prior to the anticipated arrival time. I pointed out that I only made the reservation three minutes ago, so meeting their 72 hour rule was obviously physically impossible. Now, I understand the reason for such a rule, and when it comes to a reservation made three months ago, or even three weeks ago, it seems perfectly reasonable. However, it is not reasonable for a reservation made three minutes ago. They were not persuaded, and refused to change the reservation for me. They made $200 from my innocent error. It's certainly my position that it would have been not only reasonable customer service, but wise business practice to help me correct my reservation error. It would have cost them absolutely nothing, and they would have kept my business and my good will. I wrote a review similar to this one on Google, and the owner, himself, answered me in a very nasty fashion, reminding me that it was 100% my error, and their 72 hour rule was clearly stated on their website, adding that I needed to accept responsibility for my errors, and stop blaming others. I would never stay here after being treated so rudely, and losing $200 to them. I encourage you to avoid them, as well. Their competitor, Hotel Mesa Albuquerque Midtown, offers nicer rooms and free car charging.

Really enjoyed my stay here. I was efficiently checked in by Dee Dee. She is friendly,…read moreknowledgeable, helpful and sweet. I appreciate her having my room ready. She took the time to explain the amenities & hours of the property and recommended local restaurants. I had a two Queen Bed suite. Came with a refrigerator, microwave & kitchen area. I love having this as I tend to always have leftovers. Great location, clean & new hotel and great customer service. I will definitely stay here again

Clean and comfortable! Great staff. Breakfast was ready early and coffee was full and hot always!read more

Such a beautiful location, and the food and drinks were amazing. We had some of the best ceviche…read moreand an amazing quesadilla with chorizo, and eggs. We had an amazing tour by my brother who works there as the bread chef. The farmer is gorgeous and the flowers amazing. They have an awesome resort and beautiful grounds. Planning my next trip for next year already and going to stay.

I was in town from Denver visiting for my nephew's graduation. We had reservations for a Friday…read moreevening. When we walked onto the patio and took in those sweeping views of the Sandias, I was ready to love this place. Los Poblanos has all the ingredients of a truly special dining experience: a gorgeous setting, a thoughtful farm-to-table ethos, and a menu that promises something above the ordinary. Which is exactly why the evening's annoying missteps were so disappointing. Service was well intentioned but unpolished. Our waiter seemed overwhelmed and, at times, unfamiliar with the menu -- a problem when guests are asking genuine questions about the food and wine. We ordered bread which came before our drinks were served. Wine service was inconsistent. I ordered an Albariño by the glass - 6 oz. My sister ordered the Cabernet listed on the menu as a recommended pairing for her entrée, priced at $11. After we placed our drink orders, the waiter returned to inform her that the menu price was incorrect -- the wine was actually $18. She agreed to proceed. He then asked whether she wanted "a half glass or a full glass," which is an oddly imprecise question at a restaurant whose menu specifies pours in 3, 6, and 9 oz increments. She said half glass. What arrived was 3 oz of wine in a small serving carafe, which the waiter simply poured into her glass -- no bottle presented, no taste offered. My own Albariño, by contrast, was brought to the table in the bottle with a proper taste before pouring. The disparity in service between the two of us was striking. A simple, clear statement -- "3 oz of this wine is $18, not $11; would you still like it?" -- would have resolved everything cleanly. Instead, the vague "half or full glass" framing left my sister without the information she needed to make an informed choice. For what it's worth, the wine itself was extraordinarily tannic -- borderline undrinkable -- and I would have sent it back. My nephew ordered a top shelf whiskey. The waiter told him "we don't have that". My nephew said "it's on your menu" to which the waiter responded "oh, let me check on that". There seemed to be too many instances of the waiter running back to the bar to check on stuff. Anyway, it was available. The waiter apologized. We ordered the bread which was served before our drinks arrived. Food took about an hour which is fine - I don't have an issue with that but during that time we never saw the waiter again. I ordered the soup of the day - potato and leek which was delicious. Followed by the blackberry salad, which was my main course. Both arrived simultaneously, with the salad placed in front of me and the soup set to the side as an afterthought. At a restaurant at this price point, the expectation that soup precedes salad is not an eccentricity -- it is simply correct service. When I expressed my surprise, the servers seemed genuinely puzzled, which suggests this may be a training gap rather than an isolated incident. As for the salad itself -- it was pleasant, but pleasant is not enough here. The blackberry salad was the kind of thing you might enjoy at a well-run casual chain: competently assembled, inoffensive, and forgettable. At a farm-to-table restaurant with access to exceptional local ingredients, I expect the plate to reflect that -- more intentional presentation, more layered flavors, something that is more elevated than what was presented. This one didn't. The gap between the setting and what landed on the table was wider than it should have been. My sister and nephews ordered the filet mignon and rib eye. Both arrived pre-sliced -- a presentation trend that has made its way into fine dining, though one that divides opinion. My concern, beyond personal preference, is practical: sliced meat loses heat faster, and at roughly $80 per entrée, guests should receive their steak in the condition that best showcases it. The quality was good, not exceptional. Los Poblanos is a restaurant with genuine promise and a setting that few can match. The concept is right; the execution needs work. The issues I encountered -- inconsistent wine service, course sequencing, and a discombobulated waiter-- are not kitchen problems. They are fixable. I hope the restaurant takes that seriously, because the bones here are excellent and the experience should be too.

This sweet, eclectic, and quiet stay was merely a place for my SO and I to rest our heads before…read moremaking the final leg drive home to Los Angeles from NM. As soon as I booked on Expedia they reached out, had me fill out the appropriate forms for liabilities, and made sure I was ready upon arrival. The staff I spoke to was very kind, patient, and helpful. He seemed to speak the language of the exhausted traveler, and was helpful with recommending local bites nearby. Our room was adorable and had a vintage feel to it. There was a minifridge set up with some refreshments (but enough room for our own things to still fit). The tub was a little confusing between ice cold and hot, but drawing a bath was a breeze. I love that they had dark towels for make-up removal vs just white washcloths. *I personally travel with my own, but I know it sucks to ruin a good towel with makeup. The bed was a decent balance between firm and soft. The room was silent besides the room AC. We didn't have to worry about our car, parking, or anything really which was an extra comfort. There are signs about golf balls potentially hitting the cars - they won't. I wish we had more time to wander around and really enjoy the property but now I know where to head to when we return. =)

Came into town to help a friend celebrate his retirement. Since the ceremony/party was at the…read morehotel, I decided to stay here for the duration of my visit. We had several friends do the same, so it was nice to hang out in seating area on the lawn and catch up. The room is pretty basic but comfortable. Large bed, mini fridge, dresser... all of the basic amenities you would need. They also have some snacks and items in the fridge for purchase. It does make it confusing when you bring in your own stuff, but I managed :) Staff here is great, accomodating and very friendly. What sells me on this place is the location. Situated on a golf course, the views are great and if are up early enough you can see the hot air balloons. The hotel is set back from the main street so for the most part, it's a very quiet area. (I say most part because you do get the occasional tee time announcement over the loud speaker but it wasn't bad). You are also close to a lot of restaurants and shopping. Getting into the city is also easy, maybe 20-30 minutes away. So... the real question. Would I stay here again? If I am traveling solo or with my wife, yes. As a family, probably not. I am not sure what other room styles they have but with no microwave and only a mini fridge, I need something larger for the family.

Absolutely beautiful resort. So happy we cashed in our free nights to stay here when passing…read morethrough the area. I wish we could've stayed longer. Breakfast was nothing to write home about BUT the late night eats from the bar were amazing. I was so thankful that they stayed open late FOR FOOD AND IT WAS FRESH! The best thing about our stay here was definitely the Customer Service. Every waiter, waitress, valet driver, or staff member that we ran into was incredibly friendly and smiling. The whole resort smelt so good and of course everything was sparkling clean.

Remote and sprawling, this is truly a resort you can't accidentally stumble onto. All the people…read moreyou see on and around the grounds? They're all supposed to be there. I wish the weather was good enough for us to enjoy the pools, but instead we hopped on the cruisers that come with our stay and biked to the stables. The thirty-minute limit is not nearly enough time to explore both ends of the trail, but they were nice about us getting back under an hour. The freshly baked bread and variety of spreads were the perfect small bite before we set off for the day. It was nice, but we couldn't have stayed here without the help of Hyatt points.

We had a fantastic experience at the Hotel Andaluz Albuquerque - Curio Collection by Hilton - with…read moreits clean, comfortable accommodations and incredible service at a reasonable price in downtown Albuquerque. Each of the hotels in Hilton's Curio Collection offers guests a unique boutique hotel experience, and the Hotel Andaluz Albuquerque is no exception. The hotel, which originally opened in 1939 as Conrad Hilton's fourth hotel, is a stunningly restored 10-story property that served as New Mexico's first high-rise building as well as the state's very first building equipped with commercial air conditioning and elevators. Beyond its incredible historic character and design, it is conveniently located near the Albuquerque Convention Center and features very spacious and well-maintained rooms. Our room featured a large LED TV with plenty of content, a functional workspace with easy-to-connect Wi-Fi, and individual HVAC controls that made it easy to manage the temperature during the night. The room was also equipped with a small refrigerator as well as a single-serve coffee maker with four pods. The bathroom had dual sinks and plenty of space for our toiletries and personal items. What truly sets this hotel apart, though, is the incredible service from everyone we encountered. I had been tweaking our New Mexico itinerary right up until the trip and completely overlooked adjusting our hotel dates on Hilton.com. When we arrived to check in at the Hotel Andaluz, the front desk associate informed me that I was a full 24 hours early for our stay! Oops. Thankfully, the front desk team didn't miss a beat--they stepped in and solved the issue effortlessly and without a hint of drama. It's also worth noting that downtown Albuquerque takes on a notably quiet and isolated atmosphere after dark, and walking even a few blocks to the restaurants and bars on Historic Route 66 wasn't recommended. The valet team came through not only with great service, but also with excellent local dining recommendations that made heading out for dinner seamless and enjoyable. PRO TIP: While there is no on-site self-parking available, the hotel offers in/out valet parking for $26.98/night plus optional gratuities.

The hotel is pretty and staff are friendly…read more Parking costs extra--you can use valet or a public lot parking. I wound up with back pain due to the bed's lack of firmness. I asked for a board but there were no staff who could assist. I was told it was too late for that (7:12pm?). There's a restaurant in the hotel...I tried a burger which was delicious. The room had a frig--yay! You can also make coffee in the room. Check in and out were a breeze.

The Hampton Inn perfectly hits the "pretty good at everything but master of none" spot when it…read morecomes to hotels, which is pretty much what you want when traveling anyway. The rooms are clean, reasonably appointed, and the beds are comfortable. Plus, there is typically free breakfast. Everything you should need if you are on the road, need a comfortable place to stay, then want to be on your way. This isn't the kind of hotel where you would want to hang out and enjoy the amenities. But the price point and location should tell you that anyway right? I stayed here on my trip back to California from Indianapolis, and it was just right. The right temperature porridge. I had no complaints and would stay here again on any road trip. Five stars.

I'm not going to lie - was concerned I had made a mistake when I turned onto the road. Missed the…read moreturnoff, in fact, a couple of times and ended up going around the block. You know what, though? Perfectly good hotel. It was quiet. There were places to eat, and even entertainment, nearby. Convenient to the airport and work I had to do. I spent a week and would stay here again. That said, while staff were friendly and breakfast was as expected (decent with some hot options - not just carbs, like some places)... I love that there was a fitness center with weights, not just cardio equipment. I didn't love the big picture window in the gym, on the bottom floor, that anyone could look in at any time. I love that there was a pool and whirlpool. I don't know why - even though the sign says it will be open until 10, it was chained shut quite early in the evening. My room was clean and, as I said, quiet. It had a weird musty smell too it though and the thermostat wasn't working. The main unit gave me a continual error message and the wall unit was either on or off, nothing in between. I seemed to be either really warm or quite chilly.

We had a late check-in and it was only for an overnight stay front desk was absolutely awesome…read moreBreakfast was hot and filling. Parking was plentiful. Room were very clean and comfortable. Couch was very roomy bed was not too soft not too hard. It was like a sweet spot. I slept really well. In the morning the staff was on target. They were clean presentable, kind, and eager to help. Something in the hospitality industry has forgotten in the last couple of decades. Looking forward to staying here again.

I choose Springhill Suites when available because I like the large rooms. This hotel had the…read moretypical amenities like a pool, fitness room, and complimentary breakfast. The breakfast room got really busy and a little messy during the morning rush. Other than that this hotel met my expectations.

Dinner at the Grand Lobby Meal. Delicious SAFE Food! So…read moreattentive to allergies Multiple times having eaten here and never had issues. The price is a bit higher, but safe is amazing! Live Music Friday Eve. Everyone said "this is so good!"

Booked one night's stay as we like to be near the airport rather than drive 90 mi from up north…read morewhen visiting mom. Property is older but very clean. I really like that parking is included and not an extra charge like some hotels. We were located near a Target and lots of restaurants as well. Our room was located on the 12th floor and it was busy as the last ever Gathering of Nations was taking place at the fairgrounds. The employees whom helped us were very nice and efficient and checked up on us with a phone call once we got settled in our room. As for the room itself, it was perfect for what we needed. We had a great view of the city. The only cons we had was the HVAC system was not working properly. The room was very stuffy and no matter what temp we lowered it to (went all the way down to 60) the A/C did not kick in). The fan was working but not blowing any cold air (the hallway's A/C was working). I reported it to the front desk upon check out. The other item was the shower's knobs were located on the opposite side of the shower head and I had never seen that before. It was very awkward as the glass sliding door does not open on the side with the shower head. I felt that it was unsafe as you turn on the water but cannot feel the temp of the water cause it is on the other side. Overall, stay was good and it was pretty quiet other than hearing a couple of guests out in the hallway. I would stay here again if in the area.

My friend and I spent the weekend in Albuquerque in May and enjoyed our stay. We chose the Hampton…read moreInn & Suites Albuquerque North because it was near the attractions we were planning to visit. Our room was of adequate size, with two queen beds and a fridge and microwave. The beds were comfortable and the room was quiet; we didn't hear any noise from adjoining rooms or the nearby freeway. The breakfast was delicious, with plenty of options for a nourishing start to our day. We enjoyed using the indoor pool and hot tub. Special thanks to Claudia at the front desk! I was trying to access wi-fi the evening we arrived, and the system kept giving me error messages. I called the front desk and Claudia answered; when I explained the situation to her, she offered to come up to the room to see how I was logging in on my laptop. That was extremely kind of her! I opted to go down to the front desk and we worked through my login process. Claudia discovered that my name had been misspelled on the reservation, and so the login screen couldn't recognize me. It was a small error--just one letter off--but created enough of a headache that I was VERY appreciative of Claudia's assistance!

I typically am a fan of Hampton Inns. But I had one complaint that ruined things for this hotel…read more They had some sort of motion sensor activated AC which only worked when I moved around in the room. At night when I fell asleep and stopped moving, it would get so hot and AC wouldn't turn on until I got up and made movement. I couldn't get a decent night's rest and I was there for five days. Don't know if only this room's thermostat wasn't working but I really didn't enjoy getting up multiple times a night.