KUDOS to the entire staff for providing supreme quality customer service! There is…read morecomplimentary coffee, tea, and hot chocolate ! There are also free bottles of water! I highly recommend all to come and visit to support this local business! This is a minority owned bank and needs all of your support!

Excellent service and staff very friendly. Bank offers many financial services and an array of…read moreCertificate of Deposit options.

Accommodating, accurate, exemplary customer service! Community connected, and very professional…read more Charlene Hotaling is amazing! Alistair and Valerie are too!!

I've had this bank for over 6 months and I've haven't had any problems everyone is really nice and…read morefriendly

Super friendly & attentive bankers! Very helpful!! They got me in & out quickly which I really…read moreappreciate. The bank is also very clean & well-decorated. Will definitely go back to this location.

Very dishonest bank and employees. In the past Chase bank was great up until 2020-21. The…read morecommunication and staff knowledge are now very poor. My mom and I were denied several money rewards after transferring required funds in both bank accounts and investing accounts. The bank claimed each time, that we didn't qualify for not doing it the right way or having missed a date limit. The person who opened the accounts gave us the wrong date and hided the requirements info; even if that was missed the advisors should have called us to warn us. They are doing it on purpose to lure you in and play with your cash, even if it's for a while ..

Terrible customer service. I went in and waited to get a check to send a bill with. They don't have…read morethem...as a bank. Ok, so how do I order a whole order of checks then that I don't need? They can order, okay fine. Can I get it overnight? Yes. What is the fee? They don't know. THEY are the business. I left and not in a good mood.

HOME LOAN DEPT. ONLY…read more I started my VA Loan process through Maria Gentile based at this location. Maria was very nice and professional. However, she and her team lacked the knowledge that almost made me give up on my dream home. She informed me that my home was out of my range due to debt to income and she would not be able to get the loan done. I then requested the range I would need to be in to secure the loan so we could continue to look. THAT WAS THE LAST I HEARD FROM HER. She never sent me any additional info in regards to what I requested. Anyhow, after a couple days I called another lender HOMEBRIDGE and they had me financed in 8 days (in large part due tot the fact that I spent weeks getting info together for Maria). Anyhow they informed me that she was mistaken and that my debt to income ratio was WELL with in the given amount. 10 days later we closed on our home with an even better interest rate. If Maria had at least reached back out to me to discuss my options this review might have gone a little differently but then again I would of never found HOMEBRIDGE or got the home I am typing this review in. I hope this helps you all in your process!

I stopped in one afternoon just to see what they might be able to offer me banking wise. Not…read morehaving the greatest credit will sometimes hold you back from obtaining a new account. I sat down with one of the reps Valerie and went over my information. She then took it into the branch managers office Belinda Cooper, who said to give me a shot. They are a small community bank from south Florida and an overall great group of people. So happy to be gaining the trust and warmth of a community bank!

I can't say enough about the people & service at City National Bank! Not only do they have…read morecompletely FREE business checking, including free checks, they provide over & above customer service. When I have a special need or request I can just call directly to the branch with confidence that it will be taken care of. There is no way I could ever get that kind of treatment at one of the monster banks. I HIGHLY recommend CNB to everyone looking for a great bank with great products & great people!

I would like to thank all the employees of this branch. They we're friendly and helpful especially…read moreRayz who worked late yesterday to make sure my POA was given priority. Today I came into the branch and was able to complete the process needed to help my father's Medicaid application. I now can travel back to Michigan worry free. You guys are Awesome ! Donald

I have constant problems with some clown at Chase constantly locking me out of my account. No phone…read morecalls, emails or texts. When I go to the the ATM machine, I find out my card is deactivated. After I get if fixed, I go to use it at a gas station, it is declined. During Hurricane Irma, I lost power for 3 days, the same clowns deactivated my card again. Chase, with all of their wisdom(?) was closed for almost 2 weeks. All of the other banks were open. When I call the customer service number, I get routed and re-routed to many different people. Most of them are in foreign countries. Most do not listen and talk over you when voicing your concerns. I am currently moving all of my online banking to a bank that treats me better!! This company should close down and apologize to everyone they have ever come in contact with!!!!

I visited this location on 12/31/25 and giving them a 5*****, A+++ review has been on my list of…read moreto-dos. I met with banker Julie Cezar-Washington for notary services and she is an absolute gem! First, I was greeted by a very polite gentleman and I didn't have to wait long to see Julie. I only expected to do the notary thing, but Julie and I ended up having a great conversation about my businesses and banking needs. She was not pushy; it was effortless, informative, and pleasant. This was my first time visiting this location, and it's actually a little out of my way, but whenever I need to visit in person again, this will be my spot. Thank you, Julie! You're awesome!

1. Be sure you NEVER need the services of the fraud/scam group. They are inefficient, not…read moreknowledgeable, assume that some computer profile of behaviors is the absolute truth for everyone, all the time. They can block your credit card without prior notice or bothering to even ask if a transaction is genuine. They investigate potential frauds & scams in order received, so a pile pf $20 atm transactions is dealt with before $600,000 transaction. They encourage unsophisticated users to carry debit cards all the time, use Zelle, do all banking from an easily lost or compromised mobile device. 2. Don't use this bank exclusively, Be sure to keep a low-activity emergency account at another bank. 3. Don't expect relevant advice from the website. it is overly generalized, doesn't have option for "something else" on drop-down lists, etc. I have tried 4 branches near me. Experience ranged from rude and offensive to inefficient. Tis bank is ABSOLUTELY not for ordinary consumers. Be prepared, if you have no other options nearby.

The Vice President, Lydia Trimble is AWFUL at her job. Provided NO help. This bank wouldn't let me…read moreclose my account because they DO NOT HAVE THE FUNDS! Bank and service sucks.

Slow service, I came on a Saturday after 10am an was told that'll have to wait until everyone in…read morethe lobby was taken care of before I can be tended to. I won't return to this location because I've never had such an experience at any other branch. Time is money and at this location you'll need to take the whole day off.

Very professional looking offices and the staff matched with their competency…read more Very knowledgeable, friendly and helpful and I didn't have an appointment. I just wish my local office was as nice as this 5 star office.

Nice building. Friendly, helpful staff. Had an appointment and had no wait when I got there…read more Account platform is easy to use and comprehensive. Low fees for transactions, reporting data available.